Thalazur We spent four nights here in August. Good base for exploring Saint Jean du Luz and surrounding area and even managed a day trip to San Sebastián. Reception was welcoming and efficient with good English. Staff they’re very helpful. Our room was on the first floor and was very comfortable and well appointed. We had a bathroom with long bath and great shower, plenty hot water every time. Large bed with good mattress, air conditioning that worked well had a small balcony that got sun in the late afternoon, early evening. We did not breakfast in the hotel since Petit Dejeuner is available in the town at €9 and we could not justify, or eat, €23 worth in the hotel. We only ate once in the hotel and that was in their Tapas bar. We found that good quality and good value. €50 got us a very fine special Croque Monsieur, Sausages and Patatas Bravas, washed down by two glasses of rose wine and a 50cl glass of draught beer.

Room had a fridge, kettle and coffee machine. Water was provided but deliberately no milk for the coffee or tea. Television had no English language programmes but hardly surprising since visitors from English speaking countries were not evident during our stay. Only negative was the relaxed attitude to servicing bedrooms, most times in late afternoon. We did not use the Spa pool since I had the wrong kind of trunks. Potential visitors should note there are no areas for sun loungers. The Spa caters for water activities, totally indoors. The beach is on the doorstep but sand was a throw back to us.

The room was clean, nicely decorated and good size, however soundproofing was not good, you can get noise from the outside even with closed windows and from the corridor. The breakfast choice and service was good. The spa is really nice and welcoming, and the spa staff is great, the spa can get quite busy sometimes though. The bar food and service was excellent.

While most receptionists are great and very helpful, some give wrong advice perhaps due to lack of training. The dinner restaurant has changed and is not as good as before.

The breakfast and setting for breakfast was one of the best i’ve ever had. All kinds of fruit, baked goods, cooked options, healthy options. Just a wonderful and relaxing experience. The hotel was full but we didn’t hear a sound all night. The beds were exquisite as were the pillows. The staff were so kind and sweet

no shower caps, no complimentary water, poor info about the facilities in the bedroom

The hotel was renovated during Covid lock downs. Everything has been updated. The rooms are very comfortable. The thalasso spa and pool area is great and the treatments were superb. The staff are all very friendly and helpful and now can deal with guests in various languages besides French. All around, it was an excellent stay in all respects. A particular thanks to all the wonderful staff at the hotel and bar and redtaurant!

We really enjoyed our stay. We booked it last minute so unfortunately we did t have a view. Other than that the room was pretty large so that a plus.

The only downside I’d say is the spa. I wish there were more amenities such as Q-tips, or body lotion, etc … but otherwise the sauna and hamman was very big and could accommodate a lot of people :)

Excellent location, very nice rooms and friendly staff

Children under 12 cannot use the swimming or spa facilities at all. This is very much an adult hotel. This is something that was not immediately obvious when we booked but was the first message we received from the hotel after we had made our non refundable booking and on check in. It needs to be much clearer on the Booking.com site to avoid disappointment

Location is right on the beach, nice beach towels are available (limited numbers but ok). Interior of the room is modern and fresh. Breakfast has big verity of choice with perfect view. SPA facilities are great.

Staff on the reception mostly does not speak English, it makes difficult to solve the issues:( But they really try to help… so somehow you can find a solution. There were no free of charge water in the room, only welcome 2 bottles in the first day, which is strange taking into account price per night. Towels were washed and changed regularly but with stains:(

The hotel is very attractive, close to the seafront and a short stroll to the centre of the town. The room was very well decorated and there was plenty of space for us and our little dog. Staff were friendly

The spa was closed for renovation for all but the final day of our stay. It wasn't the main reason we booked so it didn't matter a great deal. I suspect it was flagged when I booked but it wasn't obvious. I did receive a message after booking about the closure. While we were there I asked at reception about booking a massage for our last day. They said I would have to telephone the spa area directly to discuss the type of massage. Unfortunately my French is not good enough for that so I didn't use the spa at all.

We stayed for 10 days in this hotel and it was perfect. Our room was comfortable and very well fitted out. We had a super balcony with a table and chairs and sun loungers. The bed was huge and relaxing. The Spa was fantastic, we went down most days and enjoyed the steam room and jacuzzi areas. Loved that it was sea water... And the fantastic view of the beach from all areas. The staff were friendly and helpful even though we didn't have French.

Nothing

Great location & amenities

Cleaned rooms rather late in the day There are no English translations of the spa treatment menu