The staff was really the best part of the hotel, very friendly and helpful. The room was clean, and comfy. The shower was big, and we liked that WC was separate. The room had good lighting. Good bed and pillows.

The room is a bit small, but we did not mind. Location is very good if you arrive by train since it is close to the station. By car is a little bit an issue, since you need a special pass to enter Strasbourg (this is not a problem made by the hotel, but the city). We left our car in a city in Germany 15 minutes by tram from the hotel.

Great location, just 10-15 minutes from the main attractions. The room was quite spacious, and the bed was comfortable. It was a bit cold in the room, and we couldn’t figure out how to adjust the temperature. It was a nice touch to receive a pack of traditional Christmas cookies as a gift from the hotel. It would have been better to have two bottles of water for two people, as we only received one. However, it was great to have a kettle and teabags in the room. The TV had the option to switch to English audio, which was a nice feature. The staff were sweet and helpful. Overall, a great choice for staying in Strasbourg.

The service was impeccable. We had arrived at 8:30 AM and we were allowed to check in early. Every member of staff was extremely helpful, kind and knowledgeable. The property was located just a five minute walk from the train station and a quick 10-15 minute walk from the historic center and most of the city’s main attractions. The room was comfortable. I was always happy to return to the hotel after a long day of exploring beautiful Strasbourg!

The room was a bit dated especially the carpet. The carpet seemed to have a faint scent of cigarette smoke. Not sure if I was on the smoking floor (if that’s a thing there). One of the towels also had a hair which clearly wasn’t mine. The Wi-Fi connection also wasn’t that strong in my room and would constantly disconnect. Despite these defects I would definitely return to this property on a future visit because the pros definitely out weigh these cons. The service and friendliness of the staff is exceptional!

the staff are wonderful and very helpful. fastest check in I think we ever had. beds are very comfortable and everything is clean. the location is great and breakfast was wonderful.

the air conditioning was not working yet. part of their policy is to turn on the aircons for the whole building when the outside reaches a certain temperature which seems ok however we had booked this hotel for the aircon and when arrived it was around 25 degrees. we didn't want to sleep with the window open, due to the noise form the street, which in hindsight was not that bad. no aircon but they did look for a fan which turned out to be broken. they did make an effort which was much appreciated but I would say, don't offer rooms with aircon when you know they are not switched on for the season.

The room was clean and perfect, the bathroom was quite fresh and functional. The staff was always super kind. The breakfast was great, and the dining room has a nice mood. Usually the decorations are interesting and have relationship to the history of the building.

The parking spot was a bit narrow, but I was more concerned about the practice of the young man who wanted to help with the parking in every way possible. Please ask him not to insist on standing between car and the wall, just to make sure that the car does not hit the wall. Most cars have radars anyway

We were really pleased with all aspects of our stay here. We are a family of 2 parents and 4 children (age 9 - 15). We immediately felt welcome, with warm, friendly and efficient service from all the staff. It was a few minutes' walk from the train station, and about 10 minutes from the centre/tourist area of town. The lobby was comfortable and the rooms were spotless and very comfortable. The rooms were exactly how we had specified - we had two rooms of 3 people each - and we thoroughly enjoyed our stay. Extensive buffet breakfast made everyone happy.

Well located 5 minutes from the main train station and a block away from the tram system. The main centre of the medieval town is an easy walk away also. The room was comfortable and had coffee/tea making facilities.

Best Western's policy for the 'Rewards' programme is that you have to book direct. In my opinion, the majority of guests use a 3rd party provider (Booking, Trivago, Expedia, etc). I have booked 4 Best Western hotels over the last 3 months using one of these and I was not eligible for their rewards. This just makes people want to book elsewhere.

Great service, very convenient location, hotel and room standard and services generally very good, easy to drop off lugguage for check in and then park the car nearby, breakfast well organised, overall good quality and all items labelled. Would definitely recommend

Breakfast could benefit from fruit of higher quality. Executive room a bit small, would have been a standard/superior room in other locations. Was asked to hand over car key for security purposes but with no real explanation of why this was actually needed.

Our stay at this Best Western was just lovely. Our room was compact but space enough for a small couch and desk. The bed was comfortable and the bathroom had a huge tub and rain shower. We enjoyed their buffet breakfast with its selection of meat, cheeses, breads, eggs and fruit. We loved the location, only 6 minutes to the train station and an easy walk to Petite France and Old Town. What made our stay even more special, was the kind and helpful reception staff. They really made us feel welcome.

Nothing

Room was much larger than expected. Beds were very comfy. Lots of TV channels from multiple countries/languages including French, British, German, and Italian. Maybe even Spain.

There is a glass wall between the bathroom and bedroom which looks nice but if someone uses the restroom in the middle of the night, the light flows into the room where the other person may be sleeping. I had to use the bathroom with the lights off to avoid annoying my partner.