The location of the hotel is super, comfort in the room, spa at a high level. Wonderful, friendly and professional staff in the lounge bar. the guys in the ski service are excellent and good equipment

Reception employees who are not in a hurry to find solutions to the problem, but refer you to other services or for tomorrow. Very bad service in the main restaurant. It was very strange and unpleasant to encounter this in a hotel of this level. The kitchen was surprising in a bad way. We ordered the same dish for several people and everyone received completely different quality. When the waiter was told about this and asked to invite the cook, the cook did not come, and there was no apology from the kitchen. I don't recommend ordering dinner in the price of your stay, it's not nice to be held hostage by such poor quality at a 5 star price.

Amazing views from the deck Shuttle on demand was good Ski Room staff were exceptionally good and patient with some pretty complex requirements

Half board menu was limited and breakfast options not a 5* standard / couldn’t provide two boiled eggs! No ironing board or iron in room

A good place to stay in Val Thorens - the bar and fireplace is a nice place to rest after ski. The ski shop is very attentive and helpful. Restaurants provide a good choice of different types of food but keep in mind booking for all days of stay on the date of arrival. Spa and pool is a must for visit especially after ski.

Cleaning and maintaining the rooms shall be improved. For a 5 star and this price tag it is not what expected. Shuttle service - at the end of skiing it is a rush hour and it can take half an hour to be picked up. Laundry service is poor - all stains are not cleaned, clothes are just refreshed.

nice property, nice rooms, very good location for ski in-ski out. the food and service in the restaurant was very good. the spa was nice.

the bed and pillows were very uncomfortable. a little firm but may be personal preference. neither of us slept well and both woke up aching. the price of drinks in the hotel bar are ridiculous. we appreciate it is a 5 star hotel but charging 18€ for 2 lattes and 45€ for 2 gin and tonics is well beyond reasonable. it made us find somewhere else to drink which is a shame as it’s a nice bar.

Location, style, ski shop all excellent. Staff lovely but fully informed so we received frustrating incorrect information.

Breakfast limited and long wait for hot drinks. TV not smart, not connected to the internet so only one English Channel for news and could not watch Netflix etc even with chrome cast via phone to tv, not great if having a quiet night in. Staff gave incorrect information re timings for ski shop and shuttle. Hot drinks a breakfast took a long time. At these high prices we expect these little things to be the extra special difference so we were a little disappointed.

Wonderful staff that went out of their way to help us, comfy rooms, nice spa, nice breakfast. Superb location if you can ski / rent your skis from the hotel

Less ideal if you're a beginner skier as it's a steep slope out of the hotel. Some of the decor was a little tired but didn't bother us

Superb breakfast, magnificent location just 2 minutes away from ski lifts by skiing out from the hotel! Best ski shop team ever! Ski shop in the hotel for rentals so very convenient! Big beautiful outside terrace facing slopes, spacious rooms with view

The staff were brilliant. We had a problem with the airport transfer on the way home and the manager did a brilliant job fixing the issue. We wouldn’t have made our flight without his quick thinking - he definitely went the extra mile. great service and super friendly. 👍👏

the bar could have been more impressive

Everything was amazing, the staff were very attentive and made you feel right at home. The shuttle service was very good and allowed us to go into town as and when we pleased. The spa was great, especially the salt healing room! Ski shop staff were also fab and helped us out when we had an issue with a broken pole. We had a fantastic stay at Koh-I Nor!

The spa got a little crowded in the evening

A fantastic location and great terrace with a perfect view. Cosy well decorated and equipped room. Perfect ski-in, ski-out location. Great service at the reception, car & luggage service and ski room/ shop.

The half board menu was rather standard and the service in the restaurant wasn’t about creating the best customer experience. A better teamwork could help.