Its a new, clean hotel with best facilities in this area. Location wise, its walkable distance to center and Museum but a little more distance to Khergiani museum. The view from balcony was awesome, the breakfast was a rich and 'splendid to lavish' spread with a host always attending the layout. The reception girls were very sweet and helpful always. It felt a very new and contemporary styled hotel with big rooms and they have taken care about everything. It's value for comfort and money, recommended.

My wife and I were absolutely thrilled with our stay at Gistola. Price = Quality = Service – it’s a solid 100 out of 10! It was my wife’s birthday, so I reached out to the hotel manager with a request and a question about how we could pleasantly surprise her and make the occasion special. Manager Tedo was always in touch and handled our wishes and request with great care and attention. Both my wife and I were astonished and delighted when we saw what they had done for us. It was absolutely amazing and will definitely remain a cherished memory. The room was decorated with balloons as I had requested, they made a personalized greeting card, and even baked an entire cake—not just a slice, but a whole delicious and moist cake! They also included a bottle of champagne (even though I hadn’t asked for it!). The room was very warm and cozy, cleaned daily, with fresh towels, gels, and other essentials replaced every day. Overall, this place truly deserves its five-star rating. The transfer service was also remarkable—we were pleasantly surprised by how punctual and efficient it was. The car arrived promptly, and any request for transportation was fulfilled within five minutes. A big thanks to the drivers Vitali and Beki as well. We are already looking forward to returning here for our next vacation. Wishing you prosperity, growth, and kind guests!

There were a few instances with noisy neighbors for a couple of days. However, we either politely asked them ourselves to turn down the TV or called the reception to report the noise at 2 AM. The managers promptly addressed the situation and informed them of the need to stop such behavior

Staff and hotel manager “ Tedo” are above and beyond!!! The only proper hotel in Mestia !!! Love the view & cleanliness !!

Breakfast is quiet limited !

The swimming pool was not working and we have received half room rate compensation at the check-out which was nice gesture from the hotel staff. The hotel restaurant offered good and quality menu. Bottle of original Gistola qvevri wine was prepared in the room as a complementary welcome drink.

Pool was not working which was the main reason why we chose Gistola hotel, but we received compensation from the hotel staff. It was nice gesture from the hotel and therefore I will recommend the hotel further.

The Hotel Gistola deserves its 5 stars! How to get there: Mestia is approx. 210 km from the airport in Kutaisi. There are numerous ways to get there by minibus. We chose the convenient option and had the hotel driver pick us up at the airport; travel time 5-6 hours depending on the season. The airport shuttle was very well organized. This applies to all communication in the run-up to the trip. Questions are answered quickly. The staff speak (and write) English. The location in Mestia: The hotel is on the edge of the town, just 5-10 minutes' walk to the center. If you don't feel like walking after long hikes or skiing days, the hotel offers a free transfer to the center. Trips into the mountains or to the Tetnuldi ski area can be organized. The rooms: Either with a view of the mountains or the village with its towers (all rooms with balcony). The rooms are newly furnished and very spacious. This also applies to the bathroom. The beds are of super quality and large. Comfortable armchairs in the room, plus a table. The housekeeping crew is simply great; towels are changed daily. In terms of cleanliness, there really isn't the slightest complaint. The hotel has a large pool (free of charge) and a private sauna (for a fee). Both facilities are very spacious and we highly recommend using them. The staff at reception (and some in the restaurant) speak fluent English. Requests are fulfilled gladly and in a friendly manner; the atmosphere in the hotel could not be better. The breakfast is very varied and absolutely meets European standards. Exception: Caviar is rather rare here in Germany (even in good hotels). The moderately priced restaurant is characterized by a large selection of international and local dishes. Here too, 5 stars! We were in Mestia at the end of the winter season (end of March).

Everything was perfect. Conclusion: Whether for skiing or trekking in summer: Hotel Gistola offers a perfect European standard for a vacation in the Caucasus. We will book again!!!!

Great location, big and clean room, friendly and professional staff, full accessibility for the people with special needs

This one is the best option for staying in Mestia. Reasonable pricing and the staff is kind and helpful. The restaurant is the best one I tried so far (in Georgia) in 5-star hotels. Spicy dishes should be marked somehow, though. Child-friendly.

It's a 5-star hotel, but there was no bellboy at check-in, so I had to use a trolley alone. There was a bellboy at checkout, though. That's weird. I'd like to see a sauna included in the free spa package.

This is an excellent hotel in Mestia and I thoroughly enjoyed my stay. My room was very spacious and the view from the balcony was spectacular. Breakfast was very good and the restaurant has a lot of choice on the menu at reasonable prices if you want to have dinner there. But I think the best part of the experience was the reception staff who were always friendly and helpful. When I left the hotel, my driver to Batumi (organised privately, not through the hotel) had to cancel due to a flat tyre. Tedo from the hotel quickly arranged another driver for me at a reasonable rate, so my itinerary stayed on track. Tedo also kept in touch with me during the journey to make sure everything was OK. I am extremely grateful to Tedo for his help!

At breakfast there is only one coffee machine to make coffee from freshly ground beans. Sometimes there was a long queue for the machine so I think it would be better for the hotel to add another coffee machine.

It’s a hidden jewel in the midst of no man’s land. The manager Ms Maria was polite accommodating to our requests. The place is quiet, ease of check in, clean large beds and toilets, clean sheets, balcony view of mountains was breathtaking. The value for money is EXCELLENT. The hotels have excellent options even for vegetarian families like mine were happy. Must try the pumpkin soup. Millet Kachapuri is their specialty. They even have sauna and heated pool for nominal extra rates. Very lenient with checkout times. Adequate parking spaces

The road to Svaneti Mestia was a bummer. But the amenities in the property boosted our energies

Great location (walking distance from the center). Good facilities. Big and clean rooms. Staff were great, attentive and helpful especially Tedo who was able to help me in tours and places to go in the center.

None.