I moved to this hotel after my after initial hotel choice was a complete dud. I got a great deal on the junior suite. Very big suite, comfortable sized lounge room, great closet space and huge bathroom. Perfect for a week long stay. The Wellness Center is great. Cleaning and evening roll down service were excellent. Although they are 'very efficient and fast' so you need to put out your do not disturb sign out when you want privacy. The morning breakfast was very good. I highly recommend including breakfast in your stay as there are very limited food options around the hotel. The outside back patio is also nice for afternoon or early evening drinks. Overall a great stay.

The all-day and dinner options are very average. The first night they served me one menu option twice. Both were inedible and/or served stone cold. The second choice was prepared... same issue. I ended up with chips the first night after 45 minutes... The server was wonderful. I felt sorry for him. At the same time the hotel should be able to deliver standard food fare consistently. Food is not the hotel's strong point. The gym is so-so... it could use more free weights.

we had an accident in the suite the sliding door stop was broken and it smashed my partners 3 fingers , I run down to the lobby to get ice since fingers were already blue and there was bleeding, the African lady behind the bar refused to take action saying she was making drinks for a couple and I had to wait for her to finish the cocktails before I get ice for broken finger and when I insisted she still refused and I had to wait for her to finish in order to get the ice , this in my book is unacceptable behavior when you have an emergency like this you drop whatever your making and get the bloody ice in my opinion she should not work in hospitality at all. not my first stay at sana hotel but I think this will be the last

I have been more than once to this hotel. Very nicely designed and styled, I always appreciate the size and design of the room and common areas. Attentive and welcoming staff, both at the reception and in the breakfast room. Big stylish room and bathroom, my room had a bath tub. Many wardrobes and drawers, to store everything away from your sight, and allowing to keep everything in good shape. Nice coffee/tea machine in room. Nice pool with sauna and Turkish bath (re-designed and refurbished since a few years ago), on top floor with view of the city. Roomy gym with treadmills, cardio machines and basic body building gear. High-quality and abundant breakfast, really a plus. You can have it also in the inner patio. The location is also a major plus in my view, central yet kind of secluded from the crowds. Parking options on the street are abundant in the high-quality residential district around (no fee at night). Tons of restaurants, services, malls, connections, attractions, etc. in the area. Has been and will be my reference place for Berlin.

No significant cons. The gym was relocated from its original position to a much better and roomier one, however the fittings are clearly provisional. Gym gear may be improved with just a few little additions, and installing a shock-absorbing pavement is highly recommended (releasing weights will end up damaging the existing tiles, and the noise of steps landing on the treadmills is currently very intense). The door for communicating with the adjoining room was shut, but I could hear too much of the neighbor guests' conversation.

The lobby was perfectly dressed for Christmas and made walking in feel magical. The 2-bedroom apartment had everything we needed and the shower was wonderfully hot and easily changed from light flow to full pressure. The beds and sofas were comfy. There is a lovely covered outdoor area which is inviting with snuggly sofas and chairs, blankets and two different types of outdoor heaters. The staff were helpful, welcoming and knowledgeable. The ambience is charming and relaxing.

There was a terrible smell in the corridor, the swimming pool area was too chilly, and the tv’s wouldn’t cast. The food in the restaurant was enjoyable, but a bit pricey for what it was.

The hotel staff went above and beyond to make sure we had a nice stay. We informed them of car trouble and an expected after midnight arrival which was nine hours later than planned. Possibly that was taken into consideration, and they certainly took care of us and put us in a very nice room. We enjoyed the pool, sauna and location. We left our car parked the entire time and had no trouble touring Berlin on foot and with easy access to public transportation. This hotel set the bar high for the other four hotels we visited during our road trip in Norway, Denmark and Germany.

Parking is fairly expensive but it is nice that there is a car park below the hotel and the price was as expected.

location was excellent for the Christmas market at the Wilhelm church. also the zoo is walking distance. the pool is nice, small but nice and the sauna was good. The shower in the room was amazing, best shower I've ever had.

the steam room wasn't open during our stay and when we where going to the pool we didn't have robes or slippers in our room. we where told at reception that we might get them the night we requested them but couldn't guarantee it, we went without and just wore shorts etc and when we came back to the room the robes had been delivered, bit late.

The pool and sauna areas were very nice. The steam bath set up was impractical (hose not long enough to hose off benches). Staff was very friendly and helpful. Suite had everything for food preparation, including fridge, stove, oven and microwave, pots and pans. Suitable for a longer stay. Close to subway stops and easy to find.

The sleeper couch in the suite was not a standard bed size, instead very short. It was OK for me (161 cm tall) but not very comfortable. Bathroom in normal room didn't have much privacy -- large window towards bed, so you could see into the bathroom and out of it.

Very good hotel, modern, with all facilities, friendly and polite staff, good restaurant. Breakfast very good. Very clean room. Close the U-bahn station (100m far).

Comfort room was affected by: -We had a room in the corner, with 2 walls outside, and it was cold in the room (in December), heating was not working. Lighting bulbs were very helpful for spreading heat. -The wardrobe is VERY difficult to open, because of the doors handles design (see picture attached). You need to be very strong or to have a special tool (screwdriver) to open them. A proper decision is to leave one wardrobe door open, but this will make scratches on the room door (as visitors before us have done). -Window blind is modern, with electric control, one for for all 3 windows width, which makes it not quite comfortable to use.

We had an absolutely fantastic stay at SANA Berlin! From the moment we arrived, everything exceeded our expectations. We were lucky with the room—it was spacious, modern, and impeccably clean. The attention to detail in the housekeeping was remarkable. The staff were incredibly friendly, helpful, and always available to assist with a smile. Their warm hospitality truly made our stay special. The breakfast was another highlight—delicious, fresh, and offering a wide variety of options to suit every taste. It was the perfect way to start each day. Overall, this was one of the best hotel experiences we’ve had. We will definitely return and highly recommend SANA Berlin to anyone visiting the city! Thank you for making our stay so memorable.

The room was very comfy, large enough for 2 people and the bath was large and really comfortable. The staff were amazing the whole trip, we had an issue connecting our phones to the TV and someone came up to the room right away to fix it. We were also left a chocolate Santa outside the room on Christmas Day! The pool was lovely, very warm and the sauna was great too. We had a couple of drinks in the bar a few nights which were great. The location was very close to the U-Bahn U3 and U9 which got us across the city no problem. The hotel is in a quieter neighbourhood but still close to amenities.

Unfortunately the steam room was closed for maintenance while we were there. Breakfast was €25 per person which felt a little expensive.