Having never been to Germany/Frankfurt before, we chose the Avani based on a very decent price for 2 rooms and 2 nights. 5-10 min walk into the main shopping area with the MyZeil Mall, Primark close by. The Frankfurt zoo was only 12 mins away on foot so very central for our planned visit. The rooms were VERY nice and the bathroom was extremely spacious and comfortable. Bath robes on hand was a nice touch. We had an issue with our card/key but the staff sorted out very quickly and easily. Off site, but very close parking nearby was useful too, especially after long periods of driving/travelling. A very clean, but not clinical place to stay. Would definitely choose this venue again should the opportunity allow.

Wasn't a major issue, but we didn't really feel the A/C worked much for us and the window was a bit too big to leave open to let some air in too - could have done with a smaller window just to allow some air in. That's about the only faults.

The location is close to all main attractions, including 25-minute walk to famous museums, etc. One lady staff, with an angel smile, greeted us at the lobby to answer all the questions we had. Breakfast is gorgeous, with plenty of choices. Sauna room is super-hot, 85°C if you can bear w it.

One male staff in the restaurant seems not to like serving people. When I asked him where the hot water was, he replied that I have been to the tea station to get hot water twice and still didn't know the place. I told him that he must have mistaken me with someone. The restaurant was very crowded one morning with guests looking for tables without assistance. The light in my room was not working properly, and it's not been fixed until we checked out (3Ns) even though we brought it up on the first day. After all, I think it's overrated as a 4-star hotel. Perhaps 3 at most.

the location of the hotel was great, very near to the shopping district. there were nearby mini mart which is great for purchasing some form of essentials, this is important for Sundays when majority of the shops are closed. the room we stayed was exceptionally roomy, which gave us ample space to unload our suitcase. breakfast was okay but again, when majority of the shops are closed on Sunday, a hotel breakfast will come in handy.

more variety for breakfast will be appreciated. for example english/american breakfast selections.

We booked a suite for our stay as a family of four (2 adults and 2 teenagers) and had a wonderful experience. The room was spacious, and all essential toiletries were thoughtfully provided. The sauna available for hotel guests was a highlight for us, and we thoroughly enjoyed it. The bed is very comfortable too. A delightful touch was the seasonal welcome corner in the lobby, offering festive drinks, gummies, and Christmas cookies—it added a warm and festive vibe to our stay. Check-in and check-out were seamless and efficient. The hotel staff were polite, attentive, and patiently addressed all our questions. Overall, it was a fantastic stay, and we’d highly recommend this hotel!

Nothing

This is a fantastic hotel. My room was big and comfortable, with coffee, tea, water, bathrobe, slippers provided, I had pleasant stay. All the staff is very kind; I only know the name of one person at the reception, Helen, super helpful, but everyone from the room service staff to the restaurant and breakfast staff were incredibly kind. Breakfast is super: lots of variety of sour and sweet food; you can even get fresh omelette done on spot. I ate a couple of times at the hotel restaurant, the food was very good. Location is also great, with bus and metro stops very close, and an amazing choice of restaurants just around the corner. I'd gladly use this hotel again.

Nothing! Everything was great!

Great check-in, Warm People, Very Professional, Smiling, Straight to the point, Quick. Room is clean, you got coffee and tea and water everyday which is a blessing. Slippers x 2 available. I asked for a quite room on high floor with inside view and I got it. Loads of restaurants and fancy places around. Taxis always at the door daily, which is perfect for work appointments. Walking distance from S Bahn. Convenient Self Service Market available at lobby 24hours.

I would only say that corridors at floors deserve a higher standard carpet quality or even a wooden floor instead of a red old thing.

I booked this hotel by asking my friends who visited last year, and I feel glad that I asked. The location is fatastic, only 3-4 mins to S-bahn/U-bahn station-Konstablerwache. Some restaurants like Thai or Kebab just 1-2mins by walking, and also supermarket, Macdonald's, and starbucks. It's very near Zeil, and so you could do shopping without carrying heavy shopping bags for long time. The hotel vibe is very young and fashion, moreover they provide free cold drinks, fruits and gummies in lobby, and also suprisely provide water bowl for pets(very pet-friendly). Specially thanks to provide paid early check-in, it's very helpful to whom just finished long flight. Although I didn't take the breakfast and go grab a drink at Bar, I still think they would provide good service. You could apply for some amenities like extra chargers or anything more than you thought! They clean my room every day and provide a bottle of free water, coffe caspules and various tea. I would definitely come visit again if I got chance to visit Frankfurt again. I love this hotel!

none

The receptionist was super nice and welcoming. Location was great, a walking distance to public transport and supermarkets. Breakfast buffet was amazing

They had an issue the night we arrived with their systems so it said some rooms were not checked in while the actually were, so twice we got keys to occupied rooms. They offered us vouchers to the bar but we said we wouldn’t use them so offered to take something from their mini supermarket (mostly snacks and drinks) - I would expect some nicer offer as really it was not a pleasant experience (especially since it happened at 11pm). But the receptionist was super nice

I recently had the pleasure of staying at this hotel. A special shoutout goes to Alexandros, the receptionist who went above and beyond to ensure our stay was nothing short of perfect. His friendly demeanor and genuine desire to help made a significant difference in our experience. Upon our arrival, he welcomed us with a bright smile and took the time to explain all the amenities the hotel had to offer. He provided us with invaluable tips on local attractions, dining options, and transportation, making it easy for us to explore the beautiful city of Frankfurt. Throughout our stay, Alexandros was always available to assist with any questions or requests we had. Whether it was about local attractions or providing directions to the nearest subway station, he handled everything with professionalism and a personal touch. It was evident that he truly cares about the guests and their experience, and that level of service is rare to find. I wholeheartedly recommend this hotel to anyone looking for a welcoming place to stay in the city.

Very conveniently located in the City Centre. Shopping, restaurants, entertainment, Old town are all within walking distance. Marta, Customer Care Executive, was very polite, helpful, responsive and ready to attend to any issues. She is well informed about sightseeing and day trips. Also Hemant and Aziz at the reception were well informed and helpful. Was very satisfied with the room. It was large, well planned and furnished and had all the amenities as promised. Bathroom too was clean with all toiletries. Large bed and mattress was very comfortable. Breakfast spread was good and great options with attentive staff to assist.

At first I was unhappy with the cooling in the room. Apparently, cooling is operated in the summer months and with autumn/winter setting in, only hot blower is operated. However, Marta assisted in shifting me to another room where the cooling issue was resolved. Otherwise, I have no complaints and was satisfied.