Location is perfect for Christmas market season, within walking distance to all central markets, museums and cathedral. There is also an excellent italian food place nearby. Room was spotless, cleaning service everyday. Very comfy bed, good heating, Nespresso coffee machine was a really nice bonus (they put new capsules with each room cleaning), spatious wardrobe, bathroom felt luxurious and well-equiped (plenty towels, toiletries, paper, hairdryer). Hotel has a pool but we didn't try it (it was winter). Overall great value for money compared to other options!!

No mini fridge in our room (maybe in more expensive rooms?), no kettle for tea, breakfast a little expensive so we didn't try it.

The staff were very helpful. The room was very clean and tidy. The location is great; Cologne main station is only a 10 minute walk away. There are lots of things to see close by (within 20-30 minute walk max.)- Cologne Cathedral and many other churches, Museums, big shopping area etc. The pool at the hotel was also a nice bonus.

The only negative for me was that my room was right by the road so it was a bit noisy at night from the cars. I expected there to be more sound proofing. If you're a light sleeper or not used to noise it would be worth trying to get a room further away from the road where it might be quieter.

Front desk staff were lovely & able to help with any issues that arose. Swimming pool was perfect for a dip before the festival.

One cleaner was not nice I had left my do not disturb sign on my door whilst I went swimming. To let cleaning staff know not to clean my room. On getting back I was met by a very disgruntled cleaner who muttered something to me as I went past. I got changed & left saying sorry for keeping her waiting. I spent my day at the festival & had a good day. On my return I noticed that she had left a marking on the floor in bleach. Which I asked my friend to have a look at. We both agreed that it meant to tell me to leave. So a nice stay but shocked buy this. Other than that it was perfect.

Lovely hotel, very clean and tidy. Breakfast was really good with lots of variety of hot and cold food including fresh fruit. Pool was lovely and the facilities like towels and changing rooms next to the pool were really helpful

Disappointed the bathroom in the room we had a curtain rather than a solid wall. We asked for twin beds in the room but these were pushed together in the middle of the room and were awkward to separate. The gym was a lovely bonus but it only had 3 machines, a mat and a ball so some different machines or dumbbells would have been great.

We liked the location of the hotel, its just a short walk from the water front and restaurants. The room was very comfortable for our needs.

We didn't like the pillows, they were very uncomfortable.

Location was excellent, 20-minutes walk to Dom, shopping street and shopping centers, and many nice and high-rated restaurants. There is paid parking available and it's worth it to leave your car at the hotel. There is a nice and relatively large swimming pool and sauna. Our room was nice, good size and comfortable beds and pillows, separate toilet and a good shower. We didn't have breakfasts but there are several cafes nearby.

Everything was good except that the toilet didn't look to be cleaned or it was an old one.

I stayed 2 nights with my 5 year old. Hotel had everything we needed. I think we may have been lucky to have a room with a standard layout (normal bathroom)! We used the pool once and it was great, it’s a consistent depth so no shallow end. No fridge but we just stored things out of the window - great solution in February. I’m not convinced the voucher for a drink vs room cleaning is worth it, mainly because we had to serve ourselves and open a bottle of beer with a spoon (!) but I appreciate the thought process. Price was right, location very good, and we will definitely return. Thank you!

Loved the pool, it's a decent size and, as luck would have it, right next to my room. I liked the gym area as well. The room was very spacious, great bathroom and shower, spotlessly clean. I liked the location, just on the edge of the centre so it was very quiet on a night. You are very near the river so it's easy for riverside walks towards the cathedral. Breakfast was a good broad selection in a very nicely decorated room. I really enjoyed my stay.

Nothing!

Very well located, next to the center, the river and the public transports. The swimming pool is nice even if indeed not particilarly warm. And you have the sauna to get your temperature high again!

The staff at the reception were not helpful with basic questions about, for example, supermarkets around and tourist activities with kids. Of course we could search Internet but in that case we could also do it from an AirBnB appartment...

Location is excellent, close to the bus stops. The ladies working in the breakfast area are so kind and always smiling. They are really helpful and hardworking every morning. For me they are the highlight of the hotel.

The beds make a squeaky sound. The receptionists could use a smile and more welcoming questures. The breakfast is too expensive for what they offer, two morning in a row they weren't pancakes and I came pretty early. Other than that everything was fine.