The decor and ambience were wonderful. We had a surprise upgrade and had two rooms adjacent to one another - perfect for our family of 4. The beds were really comfy and the huge chaise longues was perfect for reclining after a long day sightseeing. Easy walking distance to the Christmas markets, cathedral, train station, restaurants etc. All in all a really nice classy hotel, let down by its breakfast.

Breakfast wasn't included and at €29pp was poor value for money. Limited buffet options - no hot meat items, not much fruit, inconsistent quality omelettes, ran out of croissants... For the price of the rooms it was disappointing that there were no tea or coffee making facilities, and no complimentary bottled water. The lighting in the room was a little complicated to figure out.

We had a wonderful stay overall! The hotel staff was absolutely lovely, ensuring we felt welcome and well taken care of throughout our visit. We were delighted to be upgraded to a room with stunning panoramic views, which was a real treat. The room itself was fabulous—spacious, well-appointed, and incredibly comfortable. The hotel’s bars and restaurants were gorgeous, offering a perfect blend of style and relaxation. As for the location, it was ideal for exploring—just an easy walk to the train station and the Christmas markets, which made our holiday experience even more magical.

The only two complaints were that there was no coffee provided in the room and that the surrounding area lacked character and didn’t feel entirely safe.

My room was a good size, the bed was comfortable there was an en-suite bathroom with bath and shower combined. I had breakfast at the hotel at an additional cost. It was quite expensive but the breakfast was good and there was a great choice of food available. There is a Bar at the hotel which is very good and the staff were extremely friendly. I received a warm welcome on arrival and staff were very keen to help answer all my questions. The hotel has Parking in its own garage at the site. There is additional charge for parking which can be arranged when you arrive The hotel is located close central station only a few minutes walk away and the city centre is also in walking distance, about 10 to 15 minutes.

The neighbourhood immediately surrounded the hotel is a mixed business, the international station, and a secondary shopping street. I didn’t feel comfortable walking around the area after sunset. I may have got the wrong impression. The decor is not my style, and there is a lot of thick carpet which is not my personal preference. It didn’t ruin my stay

Free room upgrade, thank you, very clean, not least the bedding, which meant so much, it had a great shower, nice and quiet area with no noisy families nearby, (we're a little older) and the room was lovely and warm on a cold December few days Reception staff were simply wonderful from start to finish, very friendly, helpful and engaging, bar staff in the evenings were also very attentive, thank you

Whilst the room upgrade was so appreciated, the room had no overhead main lights, and we couldn't see a thing, lighting was reliant upon a number of lamps dotted around, which didn't really help much. I would never use the "mini bar" however others might, but not this one, it was virtually empty? No staff around at Breakfast to advise you on how things work, just had to guess procedure

The staff made my experience truly exceptional. From the moment I arrived, they were welcoming, friendly, and attentive to my needs. The front desk team went above and beyond to ensure I had everything I needed for a comfortable stay. I truly appreciate their dedication and professionalism. Thank you for making my stay memorable! Also the location is just amazing! And a very good gym.

Walking distance to the train and the main hub to all the tourist things to do. Restaurants and grocery is steps away. Very nice clientele and very friendly staff.

The showers!!! Worst design. There’s only glass over half of the shower and you kinda have to go stand in a small corner of the tub in order to not get your floors wet. Also not a lot of light in the rooms. Unless it’s sunny outside, it’s kinda always mood lit in the rooms. But that’s just me.

The service from the front desk especially Alexandra was sublime and met the same standard and even better than I used to have at Hyatt. I made the mistake of booking for 1 person, but she helped me immediately fix my mistake and provided great care. The valet service was great, they don't abuse a high-performance car and just park it like requested. Overall I might consider using Savoy as my default hotel instead of Hyatt for Cologne.

The only thing that I noticed was that the breakfast was 30 euros, which is about 10 euros more than I'm used to at Hyatt. Just for that reason, I didn't take the breakfast option during my stay. Since I didn't use it, I can't say if the price-quality ratio was fine.

What a delightful find. It is such a unique hotel, with luxury amenities. The bed is extremely comfortable, and the room is huge. The windows have automatic shutters that are controlled by a button next to the bed. The hotel is within 5 minutes walking distance to the train station and restaurants, and the staff are friendly and easily approachable. I will be recommending this hotel to family and friends.

Perfect location, in an a very safe area. We had a free upgrade of the room, that was a great surprise! The room was huge and definitely comfortable! Such a great style..

The only thing o can think of is that the body lotion was missing 😂 (toiletries are from RITUALS..if you know you know!)

A hotel in a very good location, close to the city centre, yet very calm and cozy. Hotel Staff is very welcoming and helpful from the very beginning. They provided me all the information and services I needed. I didn't use much from "extras" but whatever I used, it was excellent. Also, wifi worked as intended, that wasn't super important, I will definitely come back to this hotel and share a word of mouth with my peers.

I can't find any major issues. My stay at Savoy was truly great.