It is with certain reluctance that I write this review, purely from a selfish desire to keep Hotel Delfino a hidden treasure. To me, a hotel is more than just a place to rest; it significantly enhances my overall travel experience. And Hotel Delfino did exactly that, and more. Every member of staff radiated affable warmth, welcoming us whole-heartedly and giving invaluable insights about the must-visit places and activities around. We were fortunate enough to meet Margarita, the gracious owner, whose delightful surprise added a special touch to our stay, making it all the more memorable. This is not your typical hotel boasting conventional hotel amenities; it's a charming, converted mansion where each room tells a different story. I should mention, the rooms might not exactly mirror the booking photos which add an element of surprise and novelty to your stay. If you have specific needs or preferences, don't hesitate to drop an email or call up the property before booking to ensure your expectations are met. This hotel, its distinctive charm, and exemplary staff are too delightful to face any criticism borne out of unmet expectations. The hotel constitutes two separate structures; while one is equipped with an elevator, the second building requires a bit of stair-climbing. For us, a stay at the top floor, sans an elevator, added to the charm of the place, but perhaps this might pose a hurdle for some. Hence, it's worth discussing this in advance if it's a concern for you. We were fortunate to have discovered this gem and experience a perfect stay. We only hope we continue being this lucky and get to visit Hotel Delfino more often.

I think that adding a good qualify espresso machine for breakfast and having a skilled barista would bring the morning experience to the next level. We will definitely come again to check if you have listened :)

3 of us stayed in the 2 room family suite for a week. Our arriving flights were canceled and delayed and then our luggage was lost… the hotel staff kept track of our flight arrival and made sure a car and driver was there to meet us and then phoned the airport every day until our bags arrived, picked them up and delivered them to our room while we were out. They also went out of their way to make or mom’s birthday extra special by getting her an ice cream cake and singing her happy birthday before we left for our yacht trip. Concierge: Alexander arranged for private tours and English speaking guides for the entire week. We went on a sunset swimming boat trip, Zeus’s cave and shepherds sanctuary, a foodie tour where we learned a live olive oil, cheese and other goodies and then the cherry on the cake… a daylong yacht trip to celebrate our mom’s 70th birthday… The room: it was stunning… it is actually 5 levels but it wasn’t difficult or awkward to get around inside. My brother had the king sized bed upstairs (top level ) and my mom and I slept on the twin beds downstairs. There were two bathrooms. One with a shower and the other with a jacuzzi tub and shower in one. My brother is a big guy 6’3 with giant feet and he sounded like a herd of elephants if he ran down the stairs but that’s the only sound we hear within the room. Beds were perfect… not too hard not too soft… water pressure and temperature were excellent. Breakfast: served in the courtyard and a good assortment of items. The staff was INCREDIBLY accommodating and had endless patience with a few guests that I personally wanted the smack upside the head because of how rude and entitled they behaved. Spa: we had 90 minute massages and hour-long full body detox treatments. The young ladies might look tiny and delicate but omg. They have hands of steel and the touch of butterflies… if you don’t book a spa treatment while staying…. You are totally missing out.

Nothing aside from the fact that I can’t live there forever

We loved this hotel, it is stunning and every detail is perfection, great location. The staff was extremely gracious and helpful, answering all of our questions and recommending sights and restaurants. We were offered an exceptional upgrade and had the most beautiful suite with our own Hammam! The breakfast is generous and varied everything was delicious and fresh! Special thanks to Margarita, we hope to return again in the near future!

Really cannot say anything negative. The weather could have better lol

Very helpful staff, fantastic courtyard for the self service breakfast. Not a huge range of options for breakfast as no provision for cooked meal - scrambled eggs in a heated dish only. However, the quiet peaceful and tranquil location, just 50 yards from the busy harbour was a great way to start the day. The rooftop bar was also fantastic - great way to spend the late afternoon with superb views over city and harbour

We got a small room! We were there for 5 days - most people only seemed to spend one or two, so we thought we might have had something a bit more spacious. Only just about enough room for our cases to fit! That said - it was quiet and the bed comfortable. Lots of different rooms - some were large, some had balconies and some with terraces so if you are choosy then I suggest you contact hotel in advance to see what you are getting!

We had a pre arranged taxi that the hotel arranged from the airport who greeted us and took us to Chania Talos square, where we then greeted by the hotel golf cart who took our luggage and ourselves to the hotel. The airport transfer time is aprox 30mins dependant on traffic and time of day, from the square the hotel is minutes. Once checked in our luggage was taken to our room 4 with a balcony over the courtyard . The room as you walked in had a bathroom , seating area , wardrobe , fridge, coffee facilities , two view balconies small stairs to the queen size bed. We had a complimentary bottle of wine with baclava and a card which was a nice surprise. Breakfast is daily from 07:30- 11:00 in the beautiful courtyard, with a broad range of fresh fruit and home made delicacies to suit most appetites and if you would like an omelette for example it is not too much trouble for them to freshly make it. We made use of the hotel spa pre booked packages of sense of love and royal duet, the therapists are all physio therapists and the best massages we have experienced. The hotel has a roof top terrace accessed by a lift and a few steps where you have shaded area, table and chairs and lounges , there is a bar which is serviced late afternoon until late evening, however we made use of it during our down days and had it to ourselves and anything we wanted was not too much trouble. I celebrated my birthday and I had a surprise cake which was delicious. The bed was super comfortable with a turn down service, all the hotel is clean and tidy with too many to list of other detailed facilities , however on there website. The staff work as a team and very hard to make your stay to an impeccable standard. The owner is there daily and is always ensuring everything is meeting your needs. A special mention to all the staff from the bottom upwards, Chrissy, Anthonis and Maria etc .

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Everything! Beautiful place, clean and quiet Renovated in a very special and beautiful way. The view from the roof is spectacular. Excellent location in the alleys of the old city. A magical experience, lovely people, nice and welcoming! All the staff are so kind! Also the owner of the place is very pleasant and helpful. I wish we had more time! We will definitely recommend to everyone! 😁

There are a lot of stairs, even inside the rooms... but that's because the building is historic and old, actually a UNESCO conservation building. But it's so special so we forgave 😉

This is a beautiful, family owned property in the heart of Chania, walking distance to the major sites, including the Venetian Harbor. The owners and staff are so friendly and went above and beyond to make sure we had a nice stay in Chania. They even helped us with reservations for our New Years Eve dinner. Make sure to get a facial and/or massage from the spa, which is so relaxing. Our room was very comfortable, spacious, and nicely designed. We would absolutely stay here again.

I am an American living abroad; From the moment I approached the hotel on the walking street it was a magical experience, the hotel is situated in the Old Town area on what some might consider a back alley, but beautiful, and the courtyard of the hotel is stunning. I met the owner and she was very personable and shared some of the family history of the property. The staff was very courteous and professional, accommodating and super friendly. Relaxation at its best, I cant wait to bring family and friends back to share the experience. prefect mix of old world charm and modern amenities. The Spa was incredible and private with Hamam (Steam Sauna) and Hot Tub, and massage services were top of the line. In Chania i had limited time but wanted to see if I could book a small fishing charter. The staff made the connection but unfortunately the weather didn't allow it, but absolutely will next time. Casa Delfino gets 100% marks and extra credit given in all areas. Thank you for a superior experience. I highly recommend them.

One of the best hotels I’ve ever stayed in, if not the best. The location is great, not even a minute walk away from the city center. Upon arrival they bring you golf carts to take you to the hotel. The rooms were spacious and clean. The staff were extremely friendly and kind. The hotel used to be a family mansion that was transformed into a hotel by the family who owns it and is extremely beautiful. We asked the staff for help to find a restaurant for my daughters birthday and they recommended Pallas Thallasa and made us a reservation. The morning of they surprised my daughter with a cake and when we finished our dinner at the restaurant we found out the owner of the hotel, Margarita, had contacted them and bought us dessert to celebrate the birthday. I think this hotel is a nice luxury to splurge on and have made the trip extremely comfortable.

Breakfast needs more options

The property is in a superb location. It has spectacular views from the rooftop. The owner (6th generation) attended at property daily to greet guests and provide helpful tips to ensure you are maximizing and enjoying your stay. I always book five star resorts/hotels when I go away, and this property exceeded my hopes for an exceptional stay. The room was more spacious than I anticipated (2 children, 2 adults). We felt like we were in a picture book. I will always stay at this property when returning to Crete.

I loved everything. I wish we had booked more than 4 nights!