great location, brilliant pad

the original host (Stef) was great but the co-host "forgot" what time we were leaving even though we told her twice, didn't turn up on our leaving without letting us know until after we had left, it was a good job we didn't wait because otherwise we would have missed our bus, wasn't there for our arrival as she arranged a "medical appointment" for the same time, she couldn't be bothered liaising with the main host so we had to repeat all our arrival details and all she had to do was contact the main host which we thought was unprofessional...any way a flat of this calibre really needs to be having an espresso machine but apart from that it was brilliant

It was absolutely wonderful in every way. The location is right in the heart of Chania but the apartment is very peaceful and quiet. The terrace is private and amazing to sit out early morning and evening with coffee or wine. Air conditioning was excellent much needed in the heat. I think Stephanos thought of everything you could possibly need and was so helpful in every way. Communication was amazing Despoina too was fantastic. Recommended restaurants were excellent we tried a few and loved the food. If you're looking for perfection this is it. I was a bit concerned about the stairs as there are quite a few but we managed them and it was worth it.

Absolutely nothing it was wonderful.

Everything! Location is perfect,, right in the heart of the town, but surprisingly it is very quiet when you are in the apartment and the beautiful balcony. Beautifully decorated and renovated, it has every possible comfort you can possibly need. The bed was incredibly comfortable we slept so well. Our host was very responsive and accommodating. We loved our stay so much, we are definitely going to return and don't hesitate to recommend it to everyone

Everything was perfect

My family and I (4 people total) visited in late April for 5 nights. The cleanliness and design of the apartment was amazing, it had the same feeling as a 5-star hotel. The location was perfect for food, shopping, and anything else we needed. Stefanos and Despoina were so warm, welcoming, and very responsive to any questions and requests we had. Overall, we had an amazing vacation here and highly recommend to anyone else considering visiting Chania!

Nothing, everything was perfect!

The apartment was in excellent condition, and you could tell it was recently remodeled. The ceilings are high, and porch was a great plus. The location was where you want to be in Chania, just a very short walk and you are in the middle all the walkable only areas of the City, but you can take a care to the front door. The other plus is the owner has a reserved parking spot for occupants about 400 meters up the street; an easy walk. There was an incident because of heavy rain, and the owner worked quickly to resolve; we don't blame them for it and appreciated how quickly they were on the repair. We enjoyed this more than I expected.

The were two things we did not like: 1) we were told we could not use the washing machine. We were there for 5 days, and knew our next stop did not have one, so we had to get clothes washed elsewhere. This was an unexpected inconvenience because Booking.com lists it as having a washing machine. 2) The dishwasher has a label on it not to use. This was inconvenient, but did not bother us as much as the washing machine. Overall, we were still happy with the appartment.

The host was very responsive to any questions and kept in touch frequently to be able to meet us on time, and laid out welcome snacks and a brochure with excellent suggestions for places to eat. The Grande Casa apartment was incredibly spacious and with two full bathrooms, a large patio, and fully stocked kitchen. Loved the airy/light decor - everything was comfortable. The location is also very convenient - on a main strip close to groceries and fast food but also just 5 mins walk down to the harbour in the old town! Definitely recommend this apartment!

Nothing really. Would have been nice to have an extra key but this is minor.

We just had the best experience staying at Grande Casa. Exceptional flat that is beautifully decorated with a terrace with a view for enjoying the evenings. It has modern amenities with AC in every room of the flat which is uncommon. Location is perfect distance to the Harbor and still quiet from the noise of the street. Having spent 3 weeks travelling across in Greece, it was by far the best accommodations we stayed in. Stefanos had great recommendations for things to do, places to eat. By far the best part of the experience was Stefanos and his team who went above and beyond during our stay and after we checked out of the flat. We had a day of travel chaos and I don’t know where we would be without Stefanos. We left something valuable in the flat after checking out, and they arranged for someone to let us in immediately with a few minutes notice. Stefanos and his co-host Desponia checked back and made sure we got everything. Then we left a bag at the airport and Stefanos can e to our rescue and arranged a courier to retrieve it. I’ve never met such a hospitable, helpful owner who treats his guests more like friends. He is just amazing! I will be back to Chania and will only stay here. Best place ever!

The apartment is very spacious, clean, comfortable, and nicely decorated. The large, furnished balcony provided a pleasant outdoor space. Location was perfect: a few steps to the old city with stores and restaurant and cafes everywhere. Bonus: washer so we could do laundry, which was needed as we were on week 3 of our trip.

The dishwasher wasn’t working (probably temporary).

We loved everything about this property! The location was perfect. The decor was beautiful and done in good taste. It has a huge garden patio that we enjoyed very much. The owner was so attentive to all our needs. We had a few obstacles on our journey before going to Chania, Stefano the owner was so caring and very helpful with all our needs. He definitely went above and beyond to make sure we had a safe and wonderful stay! Thank you Stefano, we felt like we had a guardian angel watching over us. Highly recommend this amazing property.

Nothing

Light, airy, comfortable and quiet apartment in the centre of Chania. The large private terrace to the rear is an amazing feature. Very easy walk to the bustling Venetian harbour with all its facilities, which was great for us and our adult sons, we were provided with two sets of keys. The host organised taxi transfers from the airport and then onto our next destination which was very helpful, the taxi can park right outside the front door. There was a good supply of all toiletries and welcome goodies.

We all enjoyed our weeks holiday.