We had a truly wonderful experience. The room was clean and comfortable with a balcony, making it easy to relax and unwind. The attention to detail in maintaining cleanliness was evident, and the bed was plush and inviting, ensuring a restful sleep. The garden was filled with flowers and plants that filled the air with the warmth of the day. The breakfast buffet had variety of options ranging from fresh fruits and pastries to hot dishes like eggs and bacon. Friendly staff and happy to help, always asking if we were okay. Additionally, the ambiance of the room contributed to a peaceful night’s rest. It was quiet, with no disturbances, allowing for uninterrupted sleep. The soft linens and supportive mattress added to the overall comfort, making the stay even more enjoyable. The hotel is just a walk distance to the most attractions and bus 20 to Palace of Knossos (bus stops are about five minutes from the hotel). Do not be discouraged by the Google Maps view of the street. It’s a very safe and peaceful. Overall, I highly recommend this hotel for anyone seeking a clean, comfortable, and peaceful place to stay. The combination of cleanliness, comfort, and tranquility made for an excellent experience.

Nothing

I spent three nights in this hotel located five minutes walk from the centre the rooms are very nice,tastefully decorated the breakfast is excellent and varied. Parking not so easy- However I must point out that as soon as we arrived we had a problem with the air conditioning in the room... it was quite hot and we wanted to cool down a bit, but only hot air came out of the air conditioner. We were helped for over two hours by the girl at reception, Marilena, who worked really hard to try to restore the situation even handling various electrical panels that were obviously not inside the room. In the end, after about two hours of trying, our room was changed. The only remark I can make is that having known that this problem had already occurred a few days earlier, the room could have been changed after a short time and not after two hours. But evidently the supervisor couldn't or wouldn't give an ok However my praise goes to Marilena for what she did for us. Thank you

Having encountered problems that could not be solved, the room should have been changed immediately and not almost at midnight

We loved everything this time. It was our second stay in a week here and this time we were given another room. This room had separate toilet and shower which we liked. The staff was the best that we met in Greece and we experienced the Cretan hospitality through them. Especially the receptionists, Marilena and Nicole, also the kitchen staff with whom we had most of the interactions. The support staff were all superb as well, always smiling, although we had limited interaction with them. I had forgotten some important documents and they kept it securely for me and emailed me about it. Then the breakfast was awesome and we still miss it :D. A short walk to city bus stop and mini market. Would highly recommend staying here.

Nothing at all.

We loved everything here. The room was clean, beautiful, and spacious. We checked in very early in the morning and all instructions were provided beforehand. There was some difficulty in finding our room but the staff helped us over the call. The breakfast was sumptuous even for vegetarians like us. The staff were so friendly, especially the receptionists. They created some fond memories for us :) Would definitely stay here the next time we're in Heraklion.

Nothing really. There was an issue with the bidet but the staff sent a technician to get it fixed.

Good location, easy walk to different sights, restaurants etc. Staff were friendly and professional. Breakfast was good; offered a box breakfast for an early morning departure. Wifi was reliable, shower was excellent, spacious, quiet room.

We didn't like having to self check in at the hotel on our phones after a long travel day. It was a little ridiculous for the receptionist to watch us struggle with the hotel app. when it would have been quicker to be checked in by the receptionist. Not a user friendly check in process.

Impeccably clean. Pretty good area to stay. Comfortable beds and a nice view from the balcony. They have very helpful and lovely staff. We received a lot of help from Nicole to book into this accommodation as we couldn't stay at our original accommodation due to it smelling of mould and being infested with mosquito. Nicole went above and beyond. She even showed us the room before we booked to make sure it was up to our standards after what we went through with the previous place.

An excellent impression of the room at this hotel! The room turned out to be wonderful - spacious, clean, and with a beautiful interior that created a pleasant atmosphere. I would especially like to mention the friendly staff, who were always ready to help with any questions. A big thank you to them for their care and hospitality. Despite this, there are some small aspects that could be improved. For instance, the pot with a plant on the balcony was found broken, and the second pot was completely dried out. Considering the overall beauty of the room, such minor issues could certainly be addressed. Overall, the stay left a positive impression. If these minor shortcomings were rectified, the room would truly be perfect. Nevertheless, the experience of staying at this hotel was delightful, largely due to the responsive and friendly staff.

We booked this very last minute due to a cancelled flight and had a lovely one-night stay. Our room came with a jacuzzi, which was pretty ideal on a huge balcony. The hotel is walking distance from pretty much everything in the town but far enough to be quiet at night. The staff were great, we got fantastic recommendations for restaurants and help getting to/from the airport. The room was very modern, clean, well decorated and contained everything we wished for.

Not much

Our time at Artion Boutique Hotel really added to our holiday in Heraklion! We loved staying in this hotel. The room was absolutely beautiful and it has everything you could ask for and more. We also really loved the jacuzzi! The breakfast was good. The staff catered to our every need and they were very nice and helpful. Would 100% recommend staying here!

The venue and the bedroom are so perfect; new, spacious, spotlessly clean and very well designed with separation of toilet and bathroom. The beds are very comfortable. Breakfast is variety and well prepared. The staffs carefully help with high service mind ; called the taxi, provided the bus times, booked the ferry and prepared the meal box on the day that we left so early. We highly recommend Artion Boutique City Hotel to anyone who visits Heraklion, Crete.

None