We visited this Luxury Property in June when the monsoon had just kicked in. We were greeted to Opulence. The welcome was nice & so we're the rooms. The rooms were clean & hospitality staff was punctual & well trained. We went on to explore the property which was huge & had different blocks which were well thought off. All in all fabulous time was spent.

I would have liked that the room sizes could have been bigger. Also the food menu was just average. I mean the morning buffet was routine & similar stuff is available most 3 star plus hotels. There was nothing unique in it. Other thing I didn't like much was the size of the swimming pool. In such large property, there could easily have been an Olympic size or a infinity pool none the less.

This is by far the best holiday I had in mountains and our first with the kids 2 &3 year old. The hospitality of the staff was unmatched for. So courteous, friendly and active. The facilities are amazing. We enjoyed the pool, steam & sauna, indoor & outdoor kids play area, library, Arcade games. Thanks to Anjali who was happy to mind our kids in the indoor play area while we can have some private time as a couple. We did not opt for dinner package instead choose ala carte. Having travelled in mountains before, we had asked them for some local Himachali dishes. Special thanks to Exec chef Rahul Rawat for preparing dishes to out taste Palate and also baking yummy cake for our anniversary. Also thanks to chef Somdutt Sharma for making Siddu for us which was again local delicacy and was not on the menu. Abhishek and Rohit were amazing manning the front desk and were very prompt to cater to. If you are really looking for a luxury vacation, this is a place to go for.

Following are good points about the property: 1. Location of the property 2. Playing options for the kids (outdoor and indoor both) 3. Food (It's not over spicy and well cooked) 4. Options to explore in the property and Oak/Pine trails 5. Meditation Room at the top 6. Independent Cottages (Which weren't opened yet but looked great) 7. Pet Friendly

Areas of Improvements 1. The property is really understaffed (our receptionist was also our bell boy). You need to wait for a very long time to get a basic thing for the room service. Even in restaurant, you need to wait to get water served or sometimes they just forget about you (especially by the Management Trainees). 2. Rooms need to be cleaned properly especially under bed or tables. Being a newly opened property, dusty areas weren't expected 3. Need to get bar license ASAP to serve liquor/cocktails

Location is amazing you have an excellent view being at top of the hill

Cottages are a little difficult to excel, the service is bit slower, food gets cold by the time it reaches. Practical problems though but can be ironed out with a little more detailing

Excellency to the mark. Amazing architecture, on top of the hill, stunning views of the Himachal mountains. Super supportive and polite staff. Liked everything about this amazing property and had a great holiday stay at WELCOM ITC Tavleen. Superb and helpful service by Pooja. Thanks a lot for your help.

Staff is extremely courteous and very welcoming. we were travelling with our 1 year old baby boy so we were a little bit scared about our first trip with him. but the hotel staff made our stay so comfortable. special thanks to the staff. also , the property is exceptionally pretty . they have these cute little play areas for kids too. Food was good too. no complaints . I loved how they had baby food options too and those were yummy too.

nothing to not like .

The view was great ! The indoor pool is lovely.

1 - They need to let people have the option of switching the AC on. We couldn’t sleep at night it was so hot. 2- The food quality should be better. Breakfast spread needs to improve.

Excellent property with Superb Scenic Location. Hotel is very clean and centrally hitting system working very nicely. Staff also very very good and decent. Food also get 100 marks. There lots of thing to do at propert.....yoga centre is unique and very calm

Food Rate is very high + 18 % GST so too high

The staff was really accommodating. Mohan the restaurant staff and Ravi the cook were super friendly and did a phenomenal job looking after all our needs. Manoj the service staff for housekeeping was also very accommodating and very friendly. These people are the reason why my stay at the property was worth it. These people should be recognized for their professionalism.

NA

perfect location , nestled in between the forested hills, it’s mesmerising. plus there are lot of activities to keep the kids busy.

there is nothing to not like, everything is great but I believe that there is always scope for improvement, you must always strive towards excellence.