Clean Comfortable Prompt house keeping and front desk service Cheap as chips.

The restaurant. Food is great but service is pathetic. Too many trainees or junior staff who tend to lurk in the corner and catch up on social media. There is a buffet but the overt zealous staff to ensure no one can taste from the buffet reminds one of the cheap all you can eat road side restaurants. Service is slow and unpredictable. One senior staff, Deepak took us under his wings and helped us …but I don’t think I would voluntarily go to that restaurant again. Problem is that is the only restaurant in the hotel. The other eating places attached to the hotel is a Bristo like place and a rather seedy bar. Disappointed.

Everything is pleasant here. Breakfast includes a variety of Indian items such as dosa, uttapam, eggs, kachori, and chole, along with a good selection of fruits and beverages. The quality of the food is excellent. The pool appears to be unused. The hotel is situated in an area dominated by government offices, so it is very busy from 9 a.m. to 5 p.m., but it quiets down significantly afterwards. If you're looking for a tourist area, this is not it. However, all major attractions are conveniently close to the hotel, and a short taxi ride will get you to them. Apart from all this thing,stuffs are awesome.

Location. Location. Location The staff were welcoming and attentive, especially the folks at breakfast. The singer Briti Chatterjee was exceptional. What a wonderful idea to have songs at brekker. This is the first hotel I have stayed in where they didn't charge for an extra bed. They also moved us to the heritage wing at no extra cost. Hope to always stay at this hotel if I can find a room (they seem to be sold out February to April).

There was nothing much to dislike barring the air conditioning which didn't behave itself. Either too cold or not at all. But that's a minor quibble Oh, one more thing. Three fresh lime sodas and a vegetable sandwich cost more than a meal at Kolkata's best Chinese restaurant.

Well located. Rooms were spacious, we had an upgrade which was very nice. Breakfast was splendid and we enjoyed the rooms fully. The gym was also very well equipped which i used twice during my stay. Specially after 2 weeks of traveling India, it was nice to end our stay with a bit of luxury.

Although central, this opulent hotel is surrounded by many informal-looking markets. Which might not be for everyone’s taste. The room i received had mold-like smell. Despite asking for a change, this was not honored. Since i was staying one night, i decided to just keep the room as is. They offered room spray which solved the issue temporarily

location is very good..very clean and staff very helpful

We were told that we were upgraded to Legacy rooms but I don’t see any such thing like an upgrade. It was actually a downgrade as there was no view from the rooms. It was like a closed box with Zero view. So I believe the staff misinformed me about the upgrade which I did not like.

Our stay at The Lalit Great Eastern in Kolkata was incredibly comfortable. The high ceilings and spaciousness of our room beautifully reflected the hotel’s Victorian and Edwardian heritage, steeped in history since the 1840s. The staff were exceptionally helpful and welcoming, and the Hotel’s strong commitment to diversity and inclusion was very visible among the staff that served us. The hotel's central location made it easy to walk to New Market, and booking transportation was a breeze, thanks to their assistance at checkout. Breakfast featured a delightful spread with authentic Bengali flavors, including mishti doi (sweet curd) and luchi aloo (bread with potato). A special highlight was the enchanting performance by Breeti, who played the Dotara and sang folk songs, adding a unique touch to the experience. Overall, the ambiance was lovely, and I would definitely stay here again. A special thank you to the young man who helped me track my train live—your patience and support were greatly appreciated! Sorry I can’t remember your name.

Staff were very friendly and hospitable. It is a very old hotel, possibly the first 5 star hotel of India. It is slap bang in the middle of Kolkata (British Calcutta) town centre. The area was congested, as is expected. The steel beams still bears the logo that it was built in Middlesbrough. We stayed in one of the legacy rooms, which I loved. Felt that old colonial time charm! I kept wondering how life was hundred years ago when Calcutta was the capital of British India. The place is very charming. I loved it. The breakfast was very good. This might not be everyone’s cup of tea, but certainly was mine.

I liked everything, despite the heavy traffic which is quite common for Kolkata city centre.

Lalit Kolkata is my regular staying place when I come to Kolkata for technical audit work. Its tradition location and behavior/ attitude towards customer (I am a senior citizen travelling India and abroad regularly) This time when I listened the promo video on Lalit, I realized I already stayed in Lalit Ashok and Bangalore. May be next time I would visit Lalit Sri Nagar and Udaipur Also I realized Lalit Kolkata doing many humanitarian work by employing physically challenged, hearing and sight impaired people in appropriate places, so that they are brought up to the main stream. One particular instance I want to highlight is the timely intervention of Sri Dipankar who is attending the guests in the lobby, when I was finding it difficult to engage the lift due to key malfunction. The lift was not taking off from ground floor to fifth floor. Dipankar observed my situation, before asking him he came down and safely took me to room # 501. When I asked his name I realized that he is speech impaired! Wonderful experience!! All staff where ever they are assigned, was 100% customer focused. Whether it is dining hall, front office, house keeping....In front office I appreciate Sainur and Pradipta for their courteous behavior.

Breakfast was very nice. Staff were very friendly. Edwardian room size was very good. Location was excellent, at the heart of the city. The legacy was really attractive. The food at the bakery was extra ordinary, although the staffs seemed quite inexperienced in the bakery. Staff at the swimming pool was very friendly, especially Mr. Sidhharth.

1. Check-in delay of my second room, when I reached the place at 1 p.m. and the second room was ready at 4 pm. This was a bit irritating, could manage simply because we had another room booked which was given for check in at 1:15 pm. 2. Housekeeping services were very late on the first day, when we had to call 2/3 times over 40-50 minutes for simple things like water, ashtray, cutleries etc. 3. Water leakage was there from the toilet commode, and then the leaked was was not going through the drain next to the commode. This felt really dirty. We complained to the housekeeping on the first day, but it was not resolved throughout our 3 days stay. This was a big set back. Room No. 2507.

The hotel is ideally located in the center of the city close to many attractions. It is a beautiful heritage place, modern and yet full of history which I will miss certainly. The hotel is well-maintained and everything is clean. The gym is well equipped and a large pool invites one to a swim after a busy day. I enjoyed the large selection at the breakfast buffet and especially the very comfortable bed in the room. I can only recommend this place.

It is hard to find something in a place where almost everything is perfect, but I noticed that some of the staff do not speak very good English, however, communication was never a problem, and Kolkata may rather be a city that attracts local individuals than international tourists.