The hotel is relatively new, and has up-to-date facilities. It is quite close to the airport and a 20-minute rickshaw rise to the main temple. The staff were very obliging and accommodating. The suite was clean and comfortable.

It’s almost impossible to get away from noise in India. The hotel itself is set back from the main road so is quiet but the rooms could be better sound-proofed. More flexible dining hours in the restaurant would be appreciated but like many other places dinner is served starting at 7pm (although the bar can offer decent dishes).

Totally recommended. Its a genuine 5 Star Hotel. We were welcomed with welcome drink and garlands. Staff was very kind and friendly. Receptionist, guards, housekeeping, waiters etc all were equally polite. They have provided us whatever we have asked for. Room were big, neat and clean. Hotel smells fantastic. We were also given small gift while checking out. Swimming pool is neat and clean. Gym reception was very helpful to show me around. We also got free 15 min foot massage from bodhi spa. Free foot massage was amazing. Breakfast was also perfect. Lots of variety to eat. Its a new hotel and i definitely recommend this hotel.

Nothing

Everything. No complaints. We had booked 4 rooms for 3 nights for the family. Brand new property, only seven months old. Staff were friendly and excellent. I complained about noisy bed we were given different room without questions. Breakfast was excellent, didn't get opportunity to try either lunch or dinner. Rooms were really good and bedding was comfortable. Not far from airport. Will stay again.

Nothing to note. One suggestion though. Shower tiled floor gets slippery, will be good to have some non slip shower mats for use, especially for older people, will avoid falls and injuries.

I recently had the pleasure of staying at Grand Madurai in Madurai, and I must say it was an outstanding experience. From the moment I arrived, I was greeted with warm hospitality and efficient service. The check-in process was smooth, and the staff was incredibly friendly and helpful. The room was spacious, clean, and well-appointed with all the necessary amenities. The comfortable bed and the quiet atmosphere ensured a restful night’s sleep. The view from the room was lovely, adding to the overall pleasant ambiance. One of the highlights of my stay was the dining experience. The hotel’s restaurant offered a diverse menu with delicious local and international dishes. The breakfast buffet was particularly impressive, featuring a wide array of options to suit all tastes. The food was fresh, flavorful, and beautifully presented. The hotel’s location is perfect for exploring Madurai. It is conveniently situated near major attractions like the Meenakshi Amman Temple and the Thirumalai Nayakkar Palace. The staff was also helpful in providing recommendations and arranging transportation.

Bad odour in hall way

Fabulous stay at this hotel . Couldn't be at a better place for New Year's Eve celebrations in Madurai than this hotel. From our room on the 4th floor, we had a sensational fireworks view of the city at midnight. Their staff were extremely professional, courteous, and caring. Morning breakfast covered a delicious cuisine range. Inhouse spa services we used and it was quite refreshing and relaxing to our tired bodies. We recommend this place to anyone traveling to Madurai. We shall definitely come back here if we ever return to Madurai.

Nothing as such to highlight.

Staff - courteous, great attitude and friendly Pusa Thai was great, Jeyapandian helpful besides Mohan and chef Venkat. All were staff were lovely besides the above who served us well

Food - the choice for vegetarians, and subdivisions such as Jain food is super limited. The taste also was lacking. Also there is only one restaurant which can get choatic as it can accomodate a full house. I hope they can open a separate veg restaurant with more choices of food. Also breakfast can be more organised as very crowded and needing to wait for refills

I'll first express my gratitude and appreciation for the entire GRT staff - we left some items behind and the team very promptly helped us courier back the items. Honestly they went above and beyond especially Nazia, Sajitha (don't remember other names). Many thanks for such great hospitality. The stay was great as well - . rooms were spacious and excellently maintained. We had booked a club room which had complimentary access to the lounge area - it was a great add. Will definitely be back.

Nothing.

Breakfast spread was superb! Exceeded my expectations. Service during the breakfast could’ve been better as the staff were often forgetting to fulfil requests and we had to call them mulitple times. Dinner service was more or less the same as the breakfast service. The spread was amazing! Service couldve been better. Rooms were very comfortable and top notch facilities.

Service was not upto the mark considering it was a 4+ star hotel. Incompetent staff. The check in process was very chaotic and many requests of mine during booking were not fulfilled.

Very fancy place and great staff ! Amenities are good too ! However, there should be shops inside the hotel , given that it’s outside the city

Everything was good other than no smoking zone for smokers! It felt like they are disrespected when they are asked to go out of the building! Smoking zone is in the bar which is not opened in the morning for obvious reasons. However it should, given there is only one smoking zone! It might not be relevant for most , but the hotel caters international clients so it should be given a thought!

Various country foods suitable for Indians and foreign guests. So much variety (fruits, pastries, meats, rice dishes, desserts, fresh juices, etc.). Food was not an issue and the service was great as well with smiling employees.

The room we booked was one of the largest rooms but it didn't have microwave. I don't think any rooms had it. I was little surprised and disappointed. Hopefully, they provide it for the guests in the future especially for the foreign guests.