The Heritage is an "oasis of calm" in the congested/ crowded/ polluted/ dusty city of Madurai. Located on one of the main roads about 3km from the main Meenakshi temble, the Hotel has spacious and well manicured grounds with an 'old world' charm. There are lots of trees, lawns and gardens. The "Luxury cottage" room was very spacious with a private plunge pool and a large washroom/ bath area. The beds were comfortable as well. The Restaurant offers a buffet at night - which was quite good and so was the variety at breakfast. All this for Rs 9000/- is excellent value for money. They also have a Spa offering Ayurvedic massage treatments which we took and enjoyed. Staff are well trained and courteous. All in all, a must stay hotel when you visit IXM (Madurai).

Should have stayed longer !!

We are a semi retired couple, away from home for a month, who needed a base allowing us to both explore Madurai and to relax before the next phase of our trip began in Sri Lanka. The Heritage Madurai was perfect for our needs as we arrived on the overnight train from Bengaluru. On one of our days we explored the amazing Menakshee temple and its surrounds, but on the other two days we relaxed in the lovely grounds and poolside, catching up with emails and our reading. The small gym was nicely equipped and the traditional style pool is delightful. The onsite restaurant and bar made it unnecessary to leave the premises - very unusual for us. The buffet menus encouraged culinary experimentation. We stayed in one of the plunge pool units - a self-indulgent extravagance. And yes - the short flight from Madurai to Colombo was very convenient.

We found nothing to dislike.

This is a beautiful and exceptional heritage hotel, modelled some years ago by the late Sri Lankan architect, Geoffrey Bawa. He has done justice to it and the staff continue the tradition. Nothing - absolutely nothing - is too much trouble for them. We had a suite with a private pool and it was glorious. Our young adult kids had a twin - also lovely. The breakfasts were marvellous and the buffet dinner we had on our first night was great. The hotel is set in the most wonderful gardens and has a magnificent granite pool - what a gem it all is. Stay there - it's a bargain for what you get.

Nothing at all.

Quiet and peaceful once inside the grounds. Massive room with huge bathroom. Great buffet breakfast although there could be some gluten free options available. Very reasonable spa treatments.

I was a bit disappointed to see a cheap, tatty shower curtain in the bathroom and a purple plastic hair dryer. I would have expected more attention to detail in a 5 star hotel. Also the light on the vanity mirror wasn’t working. There was only one chair at the table, had we ordered room service we would have needed two. There was only one bedside table which I thought odd. The sofa looked quite old and stained too.

This was a great surprise for my first time visit to Madurai. Indeed, the hotel is a landmark for Madurai's great history and culture. The rooms are fantastic, colonial style, Restaurant gives a tasty lip-smacking breakfast and lunch/dinner, the big pond ?? a swimming pool is a great place to hang out. Me and my wife went for a walk inside the premises and felt it our own home. There is a temple inside and we had the blessings of the pujari there. The traditional kuthu velaku were kept in the evening for the guest to light. It is a splendid gesture and makes us feel among the locals. The live act and display of martial arts by the staff was splendid. Full marks to the hotel and staff.

I have nothing that i did not like of the place.

Clean Room, Great Breakfast, lots of trees and space for a leisure walk, and courteous staff.

It will be great if the reception area gets air conditioning. Require shuttle service to get to tourist attractions and to and from the Airport.

Stayed for two days with family. Had booked a deluxe double room and a plunge pool villa. Rooms and bathrooms were spacious. Plunge Pool was big enough for us to enjoy. Food was amazing as well. Staffs were very nice and welcoming. Overall gives a resort like feeling.

Proper towels and snacks were not there on the first day and was kept on the second day during housekeeping. Bathroom floor near shower in the plunge pool villa was slippery and not well maintained. Plunge pool was always dirty with tree leaves and was not really comfortable to clean manually as you can't call for cleaning for everytime you want to swim. Clay modelling workshop is there but the person was on leave.

Vast property with leafy mature grounds. Dotted with classical buildings. Very private rooms. Excellent food with a good dose of classic Tamil Nadu cuisine. Ie less of the usual terrible ‘Punjabi food’

The rooms could do with a makeover. We had trouble with our ac on arrival and had to wait around for an hour until it was fixed. The boys managed to spill water in our bed and hence we moved rooms late in the evening. The breakfast spread isn’t as extensive as in other similar hotels. The reception staff seem hassled and not quite in control which gives the new guest a wrong opinion of what is otherwise a reasonable service.

The service we received from the staff here was unparalleled. They were all really good and friendly. The restaurant staff in particular; Packiaraj, Abishek and Jotheswran were very attentive and helpful, they humored our questions about Madurai culture and food, and were very accommodating to my brother who has sensory issues. The grounds of the hotel are really peaceful despite the clamour of the city outside. There are large trees providing ample shade and we enjoyed cycling around the compound with bicycles borrowed from the hotel. It was also nice to see the short cultural show they have at 8pm. Apparently the hotel has classes for locals to learn the nearly forgotten indian martial art of silambam, and they have the show to showcase their learning. At the end of the show, they invited us to learn some basic moves with them. The room was big and clean. The beds were very comfortable. I would definitely recommend a stay here.

It just would be nice if the shower area had a separation from the rest of the bathroom to prevent it from getting wet. It also would be good if they told us that the pottery class wouldn't occur on Sundays so that we could plan better to go for the Saturday session instead. We also didn't know ahead of time that the Saturday dinner and Sunday lunch buffet would be special and hence missed those too.

Gorgeous property (Geoffrey Bawa design) and grounds full of greenery and birdlife. A real haven just outside the city. Staff lovely and helpful, food was excellent at all times of day, rooms clean and comfortable, great shower, and the pool is one of the most atmospheric you'll find. We had four nights here and it was a real treat. Would definitely go back if in Madurai.

Our only feedback would be information on sightseeing etc. was a little lacking if you're there independently/not in a tour group. Yes, you can Google things but it would be nice for a property of this calibre to have a guest book with info about the property (e.g. complimentary chai and snacks at weekends, breakfast times etc. in the room) and about Madurai, temple times/tips, and around/day trips/half-day trips as there is plenty to do as we found. Staff were receptive to this idea so fingers crossed.