Location of the hotel is good, its premises are kept clean and decorated. ambience is good. Plenty of items and nice food for breakfast and dinner. Staff and security were really helpful in answering all our queries.. When my car had a starting trouble, they have called a local workshop guy to assist immediately. Highly appreciate their customer centric approach.

TV (Set top Box) in the room was not functioning, we called the operator , someone came in and corrected but after few hours, same issue repeated and we had to request for a repair yet again. We expect the hotel administration to thoroughly verify and ensure that all equipments are functioning properly before allocating the room.

The room is of a good size for 2 ppl. The pool is very good and well maintained. Dinner and breakfast was good. They were very kind to make modifications to the menu items as requested. I wish they offered more fruit options for breakfast, but most hotels don't even offer fruits in the first place, so this is a win for sure! There are many shops and restaurants around, while at the same time being very quiet and secluded. They are very kind to allow us to use their umbrellas!

There's no place in front to the hotel to unload your luggage protected from the rain.

Staff went out of their way to make sure we were comfortable. Jathin , Ajit and Nayana at the front office were extremely helpful. Special thanks to the Bibin and his team for the excellent breakfast they served during our stay. Awesome property with close proximity to the city.

Complimentary breakfast spread was good with a combination of south indian and continental foods. Ala carte menu was ordered for dinner and it is priced reasonable with the standards of a 3 star hotel Welcome drink was provided on arrival. Pool was well maintained. Property was maintained well and clean. Hotel manager Jithin assisted us well with all the queries and requests Reception staffs and house keeping staffs are well mannered and welcoming Ayurvedic spa facilities available with trained doctors assistance and the cost of spa services seems reasonable Childrens play area and activity area is stocked with board games and table tennis Ample car parking Security staffs round the clock Room service at any point is addressed in shortest time possible Calm and quite environment for families Rooms are clean Value for money spent Coffee and tea maker was provided complimentary and 3 bottles of water a day for a family of 2 adults and 1 kid (10 yrs) Very easy access to boating booking centre and other services Location is the highlight

Breakfast can have some north indian food as well. Gym is missing Activities like cycling can be included for guests Bar facility should be introduced Mosquito repallents should be provided for rooms Keep an umbrella in each room for the guests due to unexpected weather Iron box was not found in the room. Safe locker was missing.

Well kept beautiful surroundings, nice cottages. The staff was very helpful. They helped us when we needed a doctor and hospital, really amazing.

The wifi was not great and the water in the showers never really got warmer than lukewarm

Very nice place, beautiful garden with swimming pool, spacious room with small pleasant terrace. Very good traditional buffet breakfast. special thanks to Jithin who was very welcoming and responsive.

Nothing.

Excellent customer service from both Chef Rajesh, Mr.Bibin Restaurant manager and their team. Went out of their way to make sure your stay was memorable. Look out for wild life.

comfiest bed I slept on in the whole of India! nice big clean room with a balcony, very close proximity to good restaurants and to the ticket offices. lovely helpful staff

nothing - I loved my stay here

The property is very sprawling. The room (cottage) was very cosy with all committed facilities. The staff were very very good. The property is in the heart of the city, but away from the din and bustle. The Kerala bus stand for booking Periyar boat rides , etc . is very close to the hotel. Even the booking counter for Gabi forest Jeep tour is very near. There are good food joints near.

The food is not very good. Though the breakfast spread was good.

This property was beautiful with lovely gardens, nice adjoining rooms and a fantastic spa centre

The pool area was very dated and needed a lot of work to bring it up to par, the steps to get in and out of the pool were broken and this just felt like it had not been looked after. Would benefit from having a bar. If you are disabled it is very difficult to get up the hill to the rooms.