Beautiful surroundings, lovely pool, room very well appointed and beautifully clean. We stayed in a suite and had ground floor room with access to pool which was lovely.

Expensive. Includes zoo tickets but daughter’s and I found the zoo quite sad - very small cages often with only one animal. All animals looked hot without much option for shade. The Tigerand Sun bear were particularly sad looking - pacing backwards and forwards with nowhere to go. Also still offering Elephant rides ☹️. Won’t be back to the zoo. So we spent the rest of our stay at the accommodation by the pool which was still nice.

I had an incredible stay at this hotel! I chose it for its convenient location, close to both Bali Zoo and Ubud. The ambiance was perfect for families, offering a relaxed and welcoming atmosphere. The room and bathroom were both spacious and beautiful. Dinner was absolutely delicious, and the breakfast spread was impressive with plenty of options, all enjoyed in a peaceful and serene setting. Highly recommend!

My experience was flawless from start to finish. From check-in to check-out, everything went smoothly. The dining experiences, both dinner and breakfast, were exceptional. I couldn't find a single thing to fault—everything was simply great!

We were near the pool which was very convenient. I thought it would be noisy but it wasn’t. The room was large clean and comfortable. Did have to ask for lower pillows which they provided. Nothing was too much trouble. The breakfast was really good for a vegetarian. Peanut sauce on the gado gado station was unreal.

There were a few little things. The combination of light switches were impossible to work out. To turn just the bathroom lights in the night it sometimes also turned all the room lights on. The restaurant was too expensive. I had an eggplant masala and was offered rice OR bread. For over $20AUD I’d expect both. The cafe down the hill was good but last order in really early. It closes at 7 we turned up at 6.25 and they wouldn’t serve us. There are not many other options. There are only limited pool chairs but then again there is only limited deck space. The pool was just beautiful.

The property was amazing. Our room was so beautiful and relaxing. We chose it specifically to visit the zoo. There was a few minutes walk to one part and a shuttle bus to the other part (my daughter is a photographer, specifically wild life/animals). Our room had easy access to the pool where the surroundings were plants and trees, so serene. The restaurant has a great variety of food (situated next to the pool and on the other side were 2 Cassowary birds. It was lovely to hear and see them). The staff were exceptional. There was also a spa where the surroundings were waterfall and and trees, so relaxing.

N/A. Couldn’t find any fault. (I’m not sure about the location whether it has easy access to shops as we only went for The access to the zoo but I’m sure that’s something you can look up. If you just want a relaxing break then I’m sure this hotel is enough).

We loved everything. The property is beautiful, well maintained and very tranquil (it has many green places and even its own temple!). We enjoyed an epic massage at the spa, where we could hear a waterfall in the background. Being able to go to the zoo (ticket included in the stay) via a private entrance was also a nice benefit of staying at Sanctoo. Getting to Ubud for activities and sightseeing was very easy to do with a taxi.

Excellent location right next to bali zoo, 2 minute walk. Spot clean, modern accomodation with a touch of balinese culture. Great food at the restaurant.

As this place positions itself as family friendly, it was a surprise that they onlynhave two baby chairs in the restaurant. Stayed there during the weekend with at least 10 small children on premises, and during busy time at breakfast and dinner had to feed my kid on thr laps. Don't think it's too expensive to invest in extra chairs to make it more convenient to the guests. Also the breakfast selection was quite limited, nearby breakfast with orangutan at the zoo was way better.

Amazing staff, facilities and rooms are of an elite level. The Villa upgrade we received were the best Christmas gift we could have hoped for. The beds were the comfiest we have experienced in all of Bali. Even the additional beds were of a high standard mattress . The Bali zoo experiences were fun and the food provided was delicious

maybe clearer communication leading up to check in and reminder calls about the booked experiences or a written itinerary as it wasn’t really explained clearly. But blame can not be singled to anyone it’s partly our fault too

beautiful floating breakfast , gorgeous resort and beautiful scenery around the villa , the staff were very friendly and the food was good. you also get free entry to the zoo and 30% activities like elephant riding however it was still $200 for 2 so we didn’t do it they upgraded our room for free , so we were very happy , it’s way better than the photos show

the switch for the shower heads was broken and some of the power outlets didnt work there is also not much food wise around the place

Beautiful hotel with nice pool, relatively good cleaning, perfect isolation (no insects or gekons in the room), good bed and pillows. Unlimited access to the zoo.

Breakfast was poor. To be honest, I had an opportunity to stay in 3 star hotels with better breakfast than this.

Breakfast was great, good selection for a smaller hotel. We had the floating dinner served on the a tray in the pool - great for a novelty for the kids.

Breakfast was servied in a building down the hill some distance away from the main resort rooms. This was only due to the restuarant being under construction. The in room menu was limited porbably due ot the restaurant maintenance. Not many restaurant in walking distance but havgn the Zoo on the door step more than made up for it.