We'd like to say thank you to all the staff who made our stay special. We felt taken care of and welcomed. We'd like to mention the front desk manager Airies who listened to our feedback and took care of us on our last day. He made sure we were comfortable before our late flight and provided us with a late checkout. And also made our last lunch complimentary, which was a very nice gesture. We'd also like to mention the staff in the evening shift at the Envy restaurant. Especially the only waitress that's working there. She always took care of us and was very sweet and friendly.

The only downside of our stay was the renovation of the pool, which we weren't informed about in advance. So we could only enjoy the pool for the few hours before our flight. It'd be great if we got an email informing us about the renovation.

Staff was helpful the rooms are very clean location is good breakfast is awesome. Pools are opening until 8 pm.

Nothing about the hotel but the traffic in bali is really a problem too much traffic there

The most friendly, caring, helpful and accommodating staff. Nicely maintained gardens and pool area plus the onsite restaurant Envy had great meals if you don't feel like wandering out. You can walk the boardwalk from the resort all the way to Seminyak, which would probably be quicker than in the traffic.

The resort rooms are starting to become a little tired, but does not detract from your stay, they are spotlessly clean.

We were a family of 9 travelling. 4 adults and 5 children aged 14, 12, 11, 3 and 2. The kids loved it, buffet breakfast every morning and the pool. Our older 3 boys were always out enjoying the kids corner and pool table and daily activities the resort held. Our rooms were great and spacious, bunk beds and a PlayStation in the kids room. Sofa bed and an extra large double bed in the main area of the room, bathroom shower and bath all spacious. We also enjoyed daily dinner or lunch vouchers which made our stay with lots of kids convenient. I recommend becoming an IHG member too for discounts across the board. Our discount was very handy when it came to in room laundry services and just our overall stay we saved lots of $$$ Airport transfers too for a large group is definitely a plus. We definitely recommend and when returning to Bali will stay here again! 😊

Everything is perfect except for the 1.5km drive to a clean local beach near Central Kuta or Legian. On the other hand the location allowed you to step away from the tourist crowds and enjoy the true relaxed resort feel.

Misleading advertising always gets my nose out of joint (and expectations are subsequently high prior to arrival). Yes beachfront it is, but resort beachfront implies umbrellas, pop up bars etc etc. This is a dirty fisherman beach that rarely has more than 1-3 locals swimming in it. If the resort subsidised daily cleaning of the beach this resort would become an absolute 5 star stay.

I am writing to express my heartfelt gratitude for the exceptional service and memorable experience during my recent stay at your esteemed establishment. From the moment I arrived, even at the late hour past midnight, your team welcomed me with warmth and professionalism, ensuring a seamless check-in process. The impeccable cleanliness of the hotel and rooms, coupled with the prompt and efficient housekeeping services, truly exceeded my expectations. Your staff’s dedication to maintaining such high standards is commendable. I was particularly touched by the surprise birthday celebration organized by your team. Their kindness and attention to detail made my special day even more memorable, and I am deeply appreciative of their efforts. Furthermore, the hotel’s prime location added immense value to my stay, providing easy access to local attractions and enhancing my overall experience. In every aspect—service quality, hospitality, cleanliness, responsiveness, and location—your hotel exemplifies the qualities of a five-star establishment. As an experienced traveler, I can confidently say that your commitment to excellence sets you apart in the industry. Thank you once again for making my stay truly remarkable. I look forward to the opportunity of returning in the future. Warm regards,

the breakfast is good. Served with a smile and warmth as is in all of Bali. The staffs are very friendly here.

i wish for halal section in the menu.

The location

Old furniture and bad smel in the room specialy the bathroom

The property is not huge, but certainly beautiful, and well kept. The staff was very friendly and extremely helpful. If they could not help, they would find someone who could. they always smile and acted polite and friendly. The beach was very nice during low tide and otherwise you had the gorgeous pool with the swim up bar. We love the fact that it is a relatively speaking a quiet hotel. Mostly for families with small children and middle age to retirement couples. Not a lot of craziness and young people acting up. it was very relaxing and we loved our stay.

I wish there was more information on tours, and activities in the area. But nothing terrible.

It was good because we were attending a conference being held at the hotel. The rooms were comfortable enough, the breakfast buffet was extensive with lots of choice and the evening meals were great. All of the staff were very helpful and friendly.

The beach nearby is covered in plastic litter which is not the fault of the hotel but it does impact the experience of the place.