Situated in good location, walking distance to restaurants, shops,beach, shopping malls, massage. Easy check in & out. Very friendly staff. Good size rooms, good showers, good a/c. Good value for money

Couple broken cardio machines broken, need adjustable bench in gym . Pools are nice but water is warm, so couldn't cool down in pool.

Excellent place to stay at Kuta, few minutes walk to the Kuta beach and on a busy road yet quiet and peaceful. Discovery mall and Waterbom are about 5 minutes walking distance. There is a small shopping mart adjacent to the property and a good Peptio shopping mart about 3 minutes walk around the corner. The room was pretty new, spacious and came with a balcony. The bathroom was neat and good, though it felt a bit small because of the partitions design. The property has a decent sized swimming pool + a mini pool, with lots of lounging options around the pool area. There is a spa with value for money pricing and excellent massage. The breakfast options are not very great, but is pretty decent with local & continental options and a live omlette station. There is a gym with decent options for cardio & free weights. Overall a good place to stay at Kuta.

A couple of chairs and a table in the balcony would have been really great. Its available in the ground floor rooms but not in the floors above, in the block that we stayed.

Pool was great area. Loved the bar in the pool.

That many other people staying there, put there towels down on chairs in morning and then went out for the day so no one could sit on those chairs. Not good. Unacceptable.

Pool area with a swim up bar...clean room and comfy bed...great little run of shops part of the resort with barber,waxing nails centre,tattooist,medical centre,teeth whitening and a cafe...good happy staff...all in the centre of Kuta surrounded by a miriad of great restaurants and bars

Nothing

Nice big room and bed overlooking pools, enjoyed the choice at the buffet breakfast each morning. 10 minute walk to the beach

Quite expensive late check out compared to the price we paid for the room I think this was almost 80% of the room cost for a night. Gym equipment was a bit broken (bike seats not staying up and the other was broken)

The staff were all very welcoming and helpful. We would like to give a special mention to one of your staff members. His name is Arji. I hope I`m spelling his name correctly. He is a polite and extremely helpful young man that is working at your Hotel for no wages, He is also a student with ambitions to one day work on a Cruise ship. We spent time talking with him at the pool bar and also when he served us at the buffet breakfast , and he is doing a fantastic job at improving his English speaking. Please pass on our best wishes to Arji , and we wish him all the best for the future. Regards, Jill and Kevin.

The ceiling in the corridor leading to the lower rooms is leaking . The water is dripping onto the tiled floor. But I believe this is going to be fixed..

-the pool area but it can be improved -location -big room

-receptionist gave us wrong information and ruined our last night dinner. On fridays there is bbq organised in the garden (we extended our stay at hotel not on booking.com). I asked reception if half board guests can join....No. u have to pay extra....we arrive at 9.30 pm at restaurant and staff asked us why we didn’t join bbq as hb are also invited!!!! At that time all staff were moving tables, chairs so we had to wait long for our food and we think it was scraps from bbq meals too as our goreng was partly spicy even that meal it is isnt:) -staff don't know the room numbers as orientation. This was confirmed by a friend of mine who is indonesian! Also poor numbering display or a map. -just two big towels in the room, no hand towels, basic amenities.

Location was great, a few minutes away from shops, bars and the beach

Booked a premium deluxe double room. Room was absolutely fine but had no view at all other than directly into the opposite room. When queried with reception as to whether this was a premium deluxe room, was told it was as it was in the new block of rooms that had been refurbished and being advertised as deluxe was about the room and not T all about the outside views. Additionally the AC did not work very well at all.reported to reception a few times and they were very quick to send someone but still it didn’t work very well.

I loved the beach club vibe, it was awesome. I could spend more time there. Could maybe have a pool side bingo game introduced or something like that. Maybe a courtesy bus or car to take people to other areas of Kuta/Legian for shopping etc.

I didn't ask for a quiet room to begin with. The pool didn't seem to have enough water in it for the filter system to work at it's best, the water ended up looking murky and there was no one in it. I didn't like people leaving there pool towel on a lounge only to take it off and replace it with a fresh one and then go out for the day, there was a sign stating that towels left for a period of time would be removed but that never happened.

Great location in the heart of Kuta, super close to restaurants, shops and the beach. Ideal if Kuta is your thing. Love the pools, the swim up bar and the breakfast. It is excellent value for money. Rooms are generally big, comfortable, well air conditioned.

There are new rooms and old style rooms. We have stayed in the new part which is lovely. This time we were in the old part, initially disappointed but actually loved the view of the pool from the balcony upstairs and the room was really big and ideal for our stay. If you want a more modern room make sure you ask for it.