it was oké

when we arrived , there was some problem about the payment from booking. com. We will not give you the passport back , we thought it was payed . This was at the front desk. Of course we would pay if it was not right, but this was not good. We have had a good stay,

Excellent staff, they were very friendly, very comfortable; all the amenities were superb. Especially the buffet breakfast is worth the penny, so many dishes & high quality. The room was very well maintained & so nice room service. Highly recommended for couples.

The location of the property is quite risky & local. We were chain snatched infront of the hotel. Be careful.

good value for money, helpful staff, nice simple rooms which are comfortable and close to the international airport. The communal areas, include a large swimming pool which is kept very clean, small gym area beside the pool, plenty of sofas, sun loungers and table & chairs to choose from which are all kept clean and tidy. t The cafe/restaurant provides daily buffet breakfast for 75IDR pp per day and lunch menu options finishing at 5.30pm.

Very loud music in the communal areas, including the swimming pool area from morning until evening which was disturbing when trying to relax on sun lounger The hotel does not provide dinner which is a little inconvenient when you don’t want to go out every night.

A comfortable hotel with friendly and professional staff tucked away on a side street and away from the traffic. Any issues were resolved very quickly and efficiently, including when there was a problem with housekeeping noise in the room upstairs at night. About 25minutes walk to the beach. Room was clean, spacious, quiet (with good sound insulation between rooms) and comfortable. (We opted for a pool view room with a balcony). We appreciated that smoking was not allowed on the balconies, so we didn't have to endure smoke from others. Wifi was good. A good bed but the heavy duvet meant we had to turn the air conditioning down at night! Fortysense Coffee just across the road has excellent barista coffee!

We stayed for 4 days and it was quite a pleasant experience. The highlight of the hotel is its pool and dining area which is very tastefully done. Our room included breakfast which was very elaborate and good. The staff even packed us a breakfast box on one of the days when we had to start early. The hotel is very clean and well maintained, housekeeping does a great job and staff at all places are very friendly and helpful.

We had a double room on the top floor which I would expect to have a nice view but all we got was a room facing some dirty open space and an eyesore of an old building.

We were for the third time at "The Kana"! 2x with child and this time as a couple! It is a good walk from Pantai Kuta. But we love this lovingly run hotel! From the owner to the smallest employee, you feel like you're one big family! Many thanks also to the manager "Mr. Sukayasa"! Who always strives for the well-being of the guests and does a great job together with the other employees in the restaurant! And don't forget the 1A breakfast buffet!! We've been to many hotels around the world! But it's hard to beat the breakfast here in this category!!! Thanks again to the whole team!!! I hope to see you all again soon! Stay healthy and all the best for the future!!!!

Very close to the airport, rooms were 10/10, breakfast buffet was 10/10 great value for money, the staff is what make my stay so good from the security staff to reception and the restaurant staff they all made me feel very welcomed.

The only thing was the wifi but that's about it nothing else. If professionals were to stay they would definitely struggle as at times even though it shows up as connected no internet was available for any of my devices which made me spend quite a bit of money on mobile data

The location of the hotel from the Airport made it perfect for us as we were looking for a place to sleep before moving to our next destination. Our flight arrived at 9PM and the hotel provides late check-in which allowed us to be able to arrive after our flight. The room and amenities you get for the price is very good! The service at the hotel was also very good and everyone was friendly!

We only stayed here one night, so there wasn't much to review. However, for the price you pay, the room and facilities was surprisingly good.

Very nice ambience. Wonderful staff. Always helpful, respectful and friendly. The swimming pool is lovely. Oddly, even though the earthquake on the first night emptied the hotel, indicating that there were a lot of people staying at the hotel, most of the time at the pool or in the restaurant, we were by ourselves or with only a few other people. As we found out after a few days, it is only a short walk to the Galleria Mall, and the taxi rides running around in circles were unnecessary. The staff are very helpful if you wish to hire a taxi or organise a tour or a private driver

More an observation than a complaint, but sometimes there were some odd noises upstairs. Also, we couldn't charge our phones overnight so we had to make a nuisance of ourselves by asking the desk staff to charge our phones

The staff was very friendly, the rooms were clean, breakfast was good and it was excellent value for money.

Nothing in particular.