Most beautiful interior design hotel. We like the serene artwork design of the floorings and soothing wall arts. We love the environmental friendly wooden key cards, smart on-off shower design and glass bottled water. Absolute convenience with direct sheltered access to Grand Batam Mall via level 2 - 5 lift lobby. Alternatively, it’s 30 secs to the mall from main lobby and 1min walk to massage place. Front desks personnels are welcoming, showering guest with a perfect 5-star experience. Thank you Salika and Salsa for arranging a taxi during peak hours, taking care of my luggage before check-in and arranging house keeping.

It is hotel’s soft launch period, and house-keeping is catching up on missed room cleaning and non-working hot shower. All else is wonderful.

The hotel is very conveniently located next to Grand Batam mall. The reception and concierge staff were exceptionally friendly and helpful. The rooms are spacious, impeccably clean, and feature incredibly comfortable beds and pillows—one of the best I've experienced. I even considered buying the pillow to take home, but unfortunately, the hotel doesn't sell them. The kitchenette is well-equipped and hygienic, and I appreciated the variety of lighting options in the room, allowing for either bright illumination or a softer ambiance before bed. Additionally, the hotel's provision of water dispensers is a thoughtful touch.

The room cleaning was not completed by 4 p.m., which seemed a bit late. Additionally, the hand towels were not provided after clean up. The complimentary toiletries and coffee sachets were not replenished.

Very good & convenient location near a large shopping mall. New hotel with a lovely room that has a very comfortable bed with large & medium pillows! Love the bathroom, too! Good rainshower water pressure! All the staff are friendly with wonderful smiles! Mthks to Front Desk staff Maya who assisted with late check-out at 1p.m. although we only stayed a night. Much appreciated! Also, the female staff who attended to our check-in ( apologies, forgotten her name ) was helpful! We will definitely stay here again if we come back in the future. Mthks all for a very pleasant & lovely memorable stay!

Toilet water pressure is a bit low, but not a problem, really.

The staff was friends and helpful. The environment was really clean. The towel smells so fresh! The linen was clean. The room was spacious and bright. It is conveniently located next to the Grand Batam Mall. Especially satisfied with the sustainability aspect of this hotel. There was a water filter at the lift lobby to refill our flask (reduction in plastic bottles). There were also recycling bins at the lift lobby for us to dispose recyclables.

There were some ongoing renovations during our stay, so it was really noisy in the afternoon, especially on the second day. The buffet breakfast spread was not fantastic. The bed was ok but the pillow was really comfortable.

Location was excellent. Just walk across to Grand Batam Mall entrance. Staff was very helpful and friendly. We stayed in a 2bedroom unit which had complete kitchenette, big fridge, dining table, microwave, washer dryer and also living room area. The master room was very spacious. Love the shower and having 2 bathrooms in the unit.

Room was not ready even though we arrived about 3pm. The twin bed seemed smaller than a single bed.

Everything!!!! Excellent rooms, very patient and friendly staff. We love the location especially.

The only “bad” thing I can think of….Wind howling and noise from the road can be heard even at high floor. Most prob is the quality of the workmanship of the balcony sliding doors…some gaps somewhere and not seal tightly. But doesn’t affect my rating for them👍

Location is great! Filtered water placed in front of the elevator on each level for all to have.

The shower room gets clogged easily. Water overflows till outside the bathroom. Our room description said that it consists of 1 king bed and 1 single bed, but actually there is no single bed. It is a 2 seater sofa only

Location was great bcos it's next to the Grand Batam Mall! My 2 bedroom apartment was nice and clean since this was recently opened. Hope it will remain this way in the future.

The downside was the slow check-in which was supposed to be from 2pm. We came early and deposited our luggages. When we returned at around 3.30pm, the room was still not ready.

Everything especially the clean room = not dusty

Stayed in 2 bed exec room. All TV channel reception very poor, youtube & Netflix need to sign in your own acct. The washing machine not working fully, cannot wash. Error code E10 kept on appearing

Location's great! Right next to Grand Batam Mall. Room is a bit small but nice and clean. Staffs were friendly.

Aircon was too cold. The temperature on the remote displayed was at 25ºc but the room felt like it was 21ºc. Increased the temperature but felt like it did not work. The room was still too cold.