Location, bar and restaurant at the front of the hotel, somewhr to sit and watch the world go by while chilling, having a cool drink. The staff really were just beautiful. I saw a rude disgruntled customer at reception and they managed it very well. The pool is devine, an oasis from the heat. I booked a pool.access room which just meant on grnd closet to pool. While it was noise, it is the best to access pool and bar and chill in own deck chair. Food and breakfast buffet all great, fresh water everyday in room. I had to change rooms but staff were just lovely about it.

A bit noisy hotel, being on grnd with people going past room. Club Stonewall music across rd goes till 2am... but I slept as was tired each day. 1st rm AC was leaking and fresh paint dripping on floor, I changed rooms. As a solo female traveller I'm conscious of being safe and privacy consider if taking grnd flr room. Shower head, taps a bit old need replacing. No fan in bathroom.

Their biggest asset is their staff. Everyone always have warm smiles on them. Spacious rooms with huge balconies. Breakfast spread was great!

Overall, the property was great. There were maintenance going on showing that they are keeping up well. But, my room drainage was poor and everytime we shower, it will flood the shower area and there were some water damages on the ceiling of our room.

Location, pool,,staff, breakfast choice

My friends room the drain in shower kept smelling and they had 2 cockroaches but our room was fine

Firstly, the staff around Haven make stays there, extremely pleasant. I include the breakfast staff, Sugi, Darma and the many others, as well as the friendly and efficient housekeeping teams, the pool attendants and the gardeners. I've stayed so often here that some have become friends. And Yasa, Sara and Pardite are always a pleasure to see again. Staff in Bali are probably the nicest of any of the many countries I've travelled around but those at Haven, around the hotel, are especially good. I stayed at Haven Suites, which is separate from the hotel. I did have an issue with one suite (at that price level,) but Adhi, the guest liaison agent soon resolved the issue. Not all places even try to do this, so I give a lot of credit to Haven for this fast resolution. The Suites are being refurbished and the one I was moved to was excellent. It's a very attractive building. The pool and pool area are very nice at the Suites and the water is always clean and the pool area and gardens immaculate.A super Koi Carp pond also. The breakfast is very good, with a wide choice and the staff there first rate. Haven Suites also has a quiet reception/lobby area and a more relaxed feel to the hotel. It really is a very relaxing place to spend time. I've had around 40-50 long trips to Bali and have often stayed at Haven. I would always look at Haven Suites as one of my most preferable options on future trips to that part of Bali. A big thank you to all of the staff I met during my latest 3 week stay there and a special thank you to Adhi.

Haven, unlike many places, is refurbishing and maintaining its buildings constantly. I do think a bit of attention is needed to ensure that rooms that are looking somewhat jaded, are done promptly, especially the suites, that have the premium rates. I did see a number of other reviews similarly written. For the most part, this is a superb resort and considering the ongoing refurbishments, will remain so. As a keen environmentalist, less disposable bathroom products would be good. Refillable glass shower gel and shampoo dispensers would be good. I've been diving around S E Asia for over 25 years so would love to see real steps to reduce plastic significantly.

It is what it is - a 4.5 star hotel. Beautiful big suites, staff were friendly and very helpful. Breakfast was amazing. And the sneaky afternoon tea. Pool towels were great. For a hotel - very central and beautiful.So good rebooked while there.

Small annoyance - Every other accommodation in Bali gives filtered water supply - big dispensers or access to filtered water. Here a little bottle supplied is enough for brushing teeth / small use but you have to go to shops and buy water to have enough. Around the pools (for the size of the hotel ) not enough lounges. And not all Lounges have umbrellas were told they don't have enough.

The Haven is in a great location, easy access from the front onto main street and the back entrance is just a short walk to the beach approx 10 minutes (depends how fast you walk). Really close to Bintang Supermarket, bonus. The gardens are beautiful and the numerous pools all cold, which is great during the summer season. Breakfast is included, we only ate there once. It’s very crowded and noisy and the food was your typical buffet breakfast, nothing wrong with this, just not us. We stayed in a two bedroom suite second floor. Great size and perfect outdoor area, which included a day bed. Lots of wonderful restaurants close by.

Our room could have been better, we had trouble with the key less lock on one room, it was fixed but happened again. Ended up just using the other entrance as we had a two bedroom suite. The pillows were lumpy (from being washed). One bedroom the shower flooded the bathroom floor each time you had a shower, the drain was not working properly. The air conditioning in the main bedroom was dripping on the floor, fixed and a few days later started again, ended up just putting a towel on the floor. There was also another water leak near the bathroom, the ceiling was mouldy and dripping water, another towel on the floor. The suite we stayed in was 209 & 208. The pool area is beautiful, but not enough lounges to sit on for the numerous guests.

The room to the courtyard are nice and quiet, the suites are amazing

In the standard room to the street it was super noisy. There was no chair at the desk and the aircondition did not work.

Location was excellent. Good restaurant on site. Two good size swimming pools and a kids pool. Restaurant was very good and good value for money. Room was spacious and good size bathroom

I personally don’t like glass windows between bathroom and bedroom. Once you switch on the light in the bathroom you wake the other person up. Air con needed the filter cleaned as the room always smelled musty.

I loved everything … the environment, the staff were so friendly and breakfast was amazing . Great atmosphere in the evening , beautiful cocktails and lovely food . The food was simple , and could do with a more upmarket dishes … saying that though it was lovely food . I really couldn’t fault the atmosphere at night . It was quite a cool vibe with a singer doing easy listening songs . It literally was like a haven in Seminyak . It is for people who don’t want to be right at the beach .. but it’s an easy walk down there . I loved it . I had a pool access room on the ground floor with a nice little patio .. one afternoon I had a cocktail from the poolside bar . The hotel is not at all rowdy , it’s not a party hotel around the pool .. but the restaurant and bar is open 24 hours but is well away from the rooms . It is a gem of a place . Thoroughly recommend it .

I loved everything!

We had a one bedroom suite. Super spacious and loved the seperate pool area for the suite guests. Sarah at reception was lovely and Juliarta in housekeeping was amazing doing a wonderful birthday suprise for me. Shout out to Sugi from Lemoncello restraunt which was great. Fantastic breakfast and right near the pool area. Drinks and food by the pool also good. The pool for the suites was very serene and we loved it. Service was just lovely from everyone.

Rooms needed a little updating however they are renovating as we speak. They were super clean though and we loved the space.