I had an exceptional experience during my stay at the hotel. Every aspect of the hotel was simply top-notch and exceeded my expectations. The hotel staff was incredibly warm, accommodating, and attentive, making me feel valued and appreciated throughout my stay. I'm truly grateful for the wonderful hospitality and service, and would highly recommend this hotel to anyone looking for an unforgettable experience.

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We had an absolutely wonderful stay at this hotel! From the moment we arrived, the staff impressed us with their friendliness and genuine hospitality. On the first day, we needed to change our room as it wasn’t convenient for us with a baby, and the staff handled it quickly and without any fuss. Their flexibility and understanding made such a difference. The restaurant team was fantastic—always accommodating our special requests, especially for our toddler, who can be quite tricky to feed. They were so patient and kind, going above and beyond to ensure we were comfortable. Every interaction with the staff was a pleasure; their constant smiles and positive energy made our stay even more enjoyable. A truly amazing moment was on Christmas when the hotel surprised us with thoughtful small gifts—such a lovely touch that really made us feel special. Another standout example of their exceptional service was when I accidentally left my passports in the room after moving to another part of Bali. The hotel staff reacted immediately and sent them to me with a driver. I can’t thank them enough for their swift response and professionalism. As for the location, it’s perfect—peaceful and serene, with stunning views of rice terraces, yet only a 15-minute drive to the center (traffic permitting). It offered the best of both worlds. I can’t recommend this hotel enough for its outstanding service, beautiful location, and the genuinely warm atmosphere created by the incredible staff. We’ll definitely be back!

The resort is so beautifully located. The terracotta restaurant on the property serves amazing food and the staff is kind and knowledgable, especially with allergies. The pool and the rice fields, which you can walk through, are beautiful. They have lounge sets in the middle of the ricefields wherr you can read books or just hangout. Multiple restaurants closeby

The bathroom, compared to the rest of the resort, was rather simple. No seperate shower. Also, we did not get the room we asked for in the booking. We asked for a bungalow, but got a traditional hotel room instead. The room was much smaller and less luxurious, but we did have a rice field view which we wouldn’t have had with the bungalow.

This beautiful resort was truly an oasis in Ubud. Every employee made us feel like we were family. The pool was spectacular and the rooms were beautiful. The bed pillows and sheets were luxurious. The Terracotta restaurant food was outstanding for breakfast, lunch and dinner. The staff was exceptional in assisting us to get to and from the medical center two days in a row when my husband developed bronchitis. They couldn't have been kinder and more helpful and comforting. We loved the complimentary activities like yoga and trekking and making blessing baskets. The massages were spectacular and so affordable. We loved it here so much we rarely left the property.

Everything was far and away above our expectations. We have nothing to write about that we didn't like.

Everything about Mathis was wonderful. It was so peaceful and relaxing - perfect place to rest after a day full of activities and exploring. The place is well looked after, the grounds are fantasitc and we had no issues with bugs or mosquitos. The staff were wonderful and the manager was so attentive. We also ate at the restaurant a few times too and the food was really good! The view over the rice fields and the pool is the perfect compliment to every meal. The services they offer are worth exploring too, we did a complimentary photoshoot and the experience was probably one of the best we've ever had.

Everything was really good but we did notice that some of the linen and towels had small stains. Appart from that eveyrthing was great

Breakfast is excellent with great options. Fresh fruits are served daily and the fresh fruit juice/smoothie is excellent to start the day. Just wish they incorporate more Balinese breakfast options.

The rooms given to us initially - we could see mold on the ceiling of the connecting hall. This was a bit frightening. Also, The AC in one of our rooms wasn't working upon arrival - wish this was checked and fixed before we were given the room. We had to eventually change rooms the next day.

Mathis turned out to be a great resort in Ubud, very peaceful and elegant. We stayed there with a small child and enjoyed it a lot. Our son loved the swimming pool, as well as the duck house where guests are allowed to feed the ducks. The views from the terrace and pool were amazing, the food at Terra Cotta restaurant - delicious. We had an incident with the staff giving our allergic son nuts in his breakfast (even though we warned and doublechecked with them to not do it), which fortunately did not cause any severe allergic reaction. The mistake was grave but the reaction of the staff to the situation was adequately serious and generous. The manager offered to provide us with a tour similar to the one we had had to cancel because of the incident, as well as offered us a late checkout which turned out to be a real life saver for our baby, considering our late-night flight back home. Worth noting- the hotel provides free shuttles to Ubud city center twice a day.

Unfortunately the restaurant only has one baby chair, which causes issues in the morning when there are more than one family with children. Buying a few more would definitely ease the morning pressure for families. Also, the spa session (We tried two different massages), although in very pleasant atmosphere, was not too professional.

We stayed at bungalow with small garden view and enjoyed it a lot. The place was very spacious and comfortable. Staff was very very friendly and helpfull, they have attended any needs we had. Restaurant Terracota has tasty food and drinks, especially cocktails with Arak. Spending time at pool with rice fields view was very relaxing. SPA offers very nice treatments and pampering

There were two things: noises and bugs. The walls between bungalows must have been thin because you could hear someone pluging a charger to the socket in the other bungalow. And about bugs, the baldachin over our bed would do a huge difference, because there were a lot of bugs coming in drawn to the lights, which is of course natural and we expected that to happen, but with baldachin we would have much better comfort sleeping

I had a wonderful stay at Mathis retreat Ubud .The facilities were excellent, well-maintained, and exceeded my expectations. The rooms were comfortable, and all amenities were thoughtfully provided. The staff were incredibly friendly and attentive, always ready to help with a smile. A special mention to Operation Manager Ms. Ibu ningsih, who treated us with exceptional hospitality and professionalism. She went out of her way to ensure our needs were met, making our experience truly memorable. I highly recommend this hotel and look forward to visiting again in the future.

We loved pur stay at Mathis retreat because off the attentive friendly staff and gorgeous surroundings overlooking the rice paddies it was so peaceful and relaxing. Great selection for breakfast and 6 cooked to a high quality. The spa is a must also, couples side by side balinese massage was amazing!! We look to be back in the future and would certainly recommend to friends and family. Thank you

There was nothing disappointing about our we even stayed an extra night.