Comfortable room Bathroom was good Room size was suitable Breakfast buffet contains variety options Gym was good ( captain Hawras very helpful) Reception team was friendly (Yara, Aisha and Ivank) they’re the best Valet parking was great service Indoor swimming pool was clean and ward

They didn’t allow us to access to the outdoor Swimming pool on Friday because they said it’s only for couples, me as a guest I have the right to enjoy all hotel facility as I saw it in booking site and chose the hotel based on that. Some of service staff just ignore the request, example: we were in the indoor swimming pool on Friday (5 July at around 3pm) one staff wearing white shirt and looks Syrian from his accent came to the indoor swimming pool and provided food and beverage for a another guests, asked him to bring to us a beverage also, he said okay and disappeared, that wasn’t nice. Also sometimes after breakfast we used the smoking area of the restaurant and we keep asking for ashtray until we bring by our own. I believe service staff needs more training.

Was excellent experience with this hotel. The location was so quite and good with near to Sami abdulrahman park which content a large area for those like to do running at early morning. The staff were so nice , friendly and very helpfull. They upgraded my reservation to free breakfast. The variety of the breakfast was excellent. Gym fully equipped with 24 hours. Closed swimming pool

Price.

The hotel is very clean, the staff is very good and professional, safe, breakfast is very good, the lobby is stylish and cozy, you can feel the hospitality of Erbil,

During my second stay, I was very disturbed by the excessive fan noise in the rooms even when the air conditioning was off, I had difficulty sleeping. The technical team should deal with the issue urgently.

Exceptionally comfortable, clean and modern room. Friendly staff, who were all helpful and kind. Good facilities in the room, and the gym and pool facilities were modern and in good condition. Breakfast had a lot of choice and was generally good.

Laundry prices were expensive, but that's common in similar hotels.

The facilities like the pool/sauna/steam room/gym. And also the location And most importantly the staff from the door to the house keepers they are very good at communicating with guest.

The food at the restaurant needs a review and some improvement. My bed sheets had blood stains on it

thank you 4 everything

its better to take attention of noise from the rooms , there was a party and disturbing noise from other rooms while I was sleeping

The cleanness The place of the hotel The Gym is opened 24 hr and the Spa was opened till 11:00 pm

1.Only 2 elevators in that 10 level hotel. 2.The valet of car parking give u a card with the no. on that card is written we are not responsible for any damage happen to the vehicle or missing any thing inside the car!! Hey this is 5 star hote l! 3. Walls of the room are not soundproof. And our neighbors were making loud voice with there kids

As I arrived I was greeted warmly by the hotel front desk. The hotel provided the best guest service on all level. Everyone greets and treats you with a smile and the servers were very friendly. The facilities are without a doubt one of the best ones I could expect in Erbil. The room is clean with comfy beds. Special thanks to the front desk manager Waed who takes the smallest comment as a chance to improve guest experience. Will sure recommend it and visit again on my next trip to the city.

Nothing

All hotel services were extremely good, the staff entertains a very high and professional customer service. Thanks to Ibrahim who is always there for help and service with a smile. At AHLAN Resturant, Yara always welcomes us with a smile while offering a perfect service and a delicious food. Thanks to the reception team, and to the management Haval and Omar for their help and assistance in our booking and hotel facilities reservations.

Breakfast very rich but i wished it includes some gluten free products and sugar free. Location is excellent Close to many good restaurants and caffa's outdoor swimming pool restaurants is a nice place to spend the evening at and service, food quality, and drinks should be improved

the bar location, seating, decoration, ambiance, and food choices can be better. going out by mistake and re-entering passing thru security again is disturbing.