Hotel and grounds are spectacular! Staff are ALL pleasant and knowledgeable and willing to help in any way. Common areas are all lovely, working fireplace near entrance, a library room, Pub and Bistro were great. Waitstaff and bartenders were simply and willing to make any drink for you. Bistro setup more like a very comfortable living ro, plenty of space. Food was tops, fish, salmon, apps and mains all high marks. Great hotel for walking along the waterway, the falls, local low traveled road, woods and cemetery! We ended up with a fantastic corner suite. Upgraded without prodding or cajoling. Very large, nice views on 2 sides, very large bath with shower and tub.

Hot water took several minutes, really! Needed a taxi ot a restaurant beyond Kenmare and Freenow app had none. Hoteled arranged taxi was a beautiful new Peugeot but the 5 minutes ride 25eu!!!

Warmth and efficiency of staff, thoughtfulness of staff - for instance offering a complementary return shuttle to town for a booked dinner. Facilities are fabulous, room massively spacious and quiet, location is stunning (waterfall, expansive grounds), plenty of rooms to relax and read by the fireplace.

Breakfast is OK but a bit disappointing given everything else is so superb. Orange juice is not freshly squeezed, sometimes all tables are already used when you arrive for breakfast and you have to wait a bit in the corridor.

When we arrived we were greeted by Nicole and her colleague on reception. Nicole was very welcoming and friendly and her colleague who's name I don't know my apologies, offered us a hot drink with it being so old outside that was a great start.

We were going into kenmare town to eat that evening but we wanted a drink in the bar before hand, we found the bartender with the handlebar moustache was very cold with us, we tried to make conversation but he didn't really want to know and made that quite clear. The bar was almost empty bar 2 other guests, so he wasnt busy. we go away to enjoy ourselves and meet people and we felt very uncomfortable with this gentleman. Sean the porter saved the day by dropping us into kenmare and we had such a great conversation with him. The breakfast staff were amazing and so so kind and friendly. I too work in a 5 star hotel I can tell you now the staff will always make the experience memorable. Beautiful location. We will be back please god😀

Great views from a plush room. Spectacular location on a babbling brook, beautiful views from a huge and very comfortable room, superb dinner at the Falls restaurant and a great starting point to explore the area. Bonus service - much appreciated: the hotel will drive you into Kenmere (pretty town, excellent restaurants - just ask the concierge and/or the driver) and come and pick you up after dinner (or a pint).

The bar is not as cozily elegant as it could be and two of its rooms were occupied by families with kids playing board games quite loudly: lovely activity, but it put us off having an after-dinner drink. Other than that, top.

It is such a beautiful and charmful place, you can really disconnect from the world in it. It is directly next to a beautiful river with a small waterfall, our room had a view to it, you feel like in a fantasy movie most of the time. Where ever you turn you see stunning natural beauty Staff was very kind as well, an amazing place.

They have horses in the hotel for offering the guests horse riding activities, we went to visit the stables and it was very sad for us to see that they have them in extremely small boxes. They can barley move in there. I have worked with horses my whole life and that is definitely not the right place to keep them, each horse should have at least 3 times the space they offer them. To see this was a really big stain in what otherwise would have been a perfect place. Is the only reason we dont give it a 10.

Amazing and helpful stuff. Really good restaurant with lovely food.

the swimming pool was a bit dirty and the floor there was falling apart

Overall third time to stay. Great hotel and nice and warm. Staff very polite and good service. Will stay again.

Just some small items . I would stay again however I taught the drink served was poor. For example the pints of Guinness and beer was poor. I think it is the detergents used to clean the glasses. There is loose flooring in the swimming pool area that looks a bit shabby. Its the small details that people notice.

Beautiful area and food was lovely. Staff were very nice and super helpful. The beds were the comfiest bed I have ever slept in. Very relaxing stay.

The spa or pool area was the only real let down. Only two jets worked in the hot tub. The pool was a mixture of temperatures. The area outside the pool was very clean but inside the pool and hot tub could have been cleaner. I wouldn’t be picking this hotel based on the pool really but everything else was great.

Beautiful room looking onto the stunning Sheen Falls. Lovely comfortable bed, and the room was beautifully decorated, with a fabulous big bay window. Lovely bathroom too.

There was not a dressing table area . No where to dry hair or apply makeup. The hairdryer doesn't pull out as far as a mirror so you're drying your hair blind. Very poor lighting for dressing.

The scenery and very comfortable hotel. The room had a lovely view of Kenmare Bay and was very spacious and comfortable. The service to take guests to and from Kenmare was really useful and convenient.

We had a disappointing meal in the Stables restaurant. The service was very good but the food was not great. The starters were tasteless and the Hake was overcooked. Such a pity as the venue is very pleasant.