The staff were very friendly and really tried to accomodate our wishes.The dining room chef at breackfast was very nice and friendly, he made us pancakes even though they weren't at the menu :) As well as the receptionist, she allowed us a bit of extra time for check out. The building and all it's history is beautiful!!! So is the view from the tower at the top. The room was nice and spacious (delux) and the location is good as well.

The pool and the jacuzzi are at the sport center so it has no Vacation or tranquility vibe at all. It was a bit hot at the dining room, there is no air conditionar - just fans, and one of them didn't work. It was fine for me, but if youare a bit sensitive to heat it could be not so comefortable on hot summer days. If you are a couple and you are looking for a romantic getaway, i would prefer a hotel with nice spa facilities (here there are non).

This is a jewel of a hotel. The room was spotless and comfortable. We had a junior suite. There was coffee and tea in the room. It is a 5 minute walk from the centre. Great sports facility including pool, Jacuzzi, gym and sauna attached. We loved the historical decor of the lobby area. Free parking. We did not try the breakfast or meals so cannot comment on those.

The one thing that bothered me and it bothered me a lot, was that the hotel insisted on keeping a photocopy of my ID card, even after I left the hotel. In these days of Internet fraud, I do not like leaving my personal information everywhere. I protested about this but they told me that it was a legal requirement. I have stayed at other hotels in Israel and have never heard of this legal requirement. If such a requirement does exist then the management should feel free to point out the source of the requirement in their response to this review.

Though stayed only 1 night, the staff treated me like a relative, very friendly. The bell tower offered a wonderful night time view of Jerusalem, while Sunday morning, the bells played familiar tunes. Room was clean and bed was firm. Slept well. The morning breakfst was fantastic, exceeding in quality many breakfast buffets on cruises. As for location, 15 min walk faces JAFFA entrance to old section. If want exercise room, this hotel has actual full featured YMCA attached. Great facility with large pool.

Restaurant really limited to breakfast only. Dinner has only one option, a quiche. Fortunately, short walk is nice mall with many fine restaurants. Exit otherside of mall in front of Jaffa gate.

The hotel was in a fantastic location, just the short walk away from several Old City gates. The staff were great during check in and check out, and they arranged a driver to take us to and from the border, which was very helpful. The room was spacious, comfortable and clean, and was quiet during the night. It was perfect for what we needed during our stay. We didn't eat breakfast, or use the pool or other facilities, so I can't comment on these.

The bathroom could use a few tweaks. The toilet seat was skew, which was a bit uncomfortable, but we had no serious issues.

We loved staying in this historic Hotel. Its beautiful, and in a great location. Breakfast (which we paid for separately) was exceptional. The staff were welcoming and helpful and parking is free. The panoramic 360 view of Jerusalem from the tower is incredible - not to be missed! Would definitely stay again.

The parking attendant (not connected to the hotel) was very aggressive and intimidating when we tried to leave without realizing we needed a sticker on our ticket from the YMCA. We don't speak Hebrew, and this made me feel quite anxious. Maybe these instructions could be clearer when checking in.

Excellent location. Wonderful staff. Unique history and architecture. Very comfortable bed.

Air-conditioning unit was constantly heating the room even when the icon on the display unit suggested it was producing cold air. Even switching it off was not straight forward. The very polite staff could not help (suggested we'd switch off the room's main circuit breaker). There are two TV units in the room we had, but in both of them one popular station was mute and another one was still (no sound or motion). The shower can not be used without a lot of water running onto the bathroom floor.

This is our 5th tour of the Holy Land, this time with a small group of Australian Senior Pastors. They especially appreciated the close location of the hotel to the Jaffa Gate and the Old City, and so too the short walk to Ben Yehuda Street for the abundant choices for their evening meal. The historic building is just gorgeous, and while the rooms are a little tired, they were very clean and tidy. The outside courtyard at the front of the hotel for breakfast, and a relaxed evening drink was a big, big plus. It would be nice if the limited evening menu were extended a little to cater for those weary travelers who don't want to leave the hotel. The large choice at the breakfast buffet was outstanding, and caters for all tastes and dietary needs. All the staff that we had contact with were very helpful and courteous. All in all our 4 night stay at the YMCA 3 Arches Hotel was wonderful. Recommended!!!

hello to all Normally I don't write a review but I am so happy I found and choose this place Amazing location, can't ask for better gorgeous swimming pool with a Gym, steam room and hot tub lovely staff, so kind that I was wonder if it's not a robot very very clean free parking beautiful view defiantly will come back had just a dream !!who ever write something bad about this place is must to be over spoiled

couldn't find anything bad and I'm judicial

Excellent location in the center of the city. The staff is very helpful. The building itself is beautiful, the room was very clean and nicely decorated. It was very quiet, probably since the hotel is less suitable for families with children.

1. The breakfast was very scarce. We booked the hotel hoping that since it is not kosher, we will have sausages and more meat for breakfast. There was nothing like that, and actually it was significatly worse than average Israeli breakfast - no tuna salad, no pancakes. 2. The matrasses were very uncomfortable. 3. There is only one elevator which is extremely slow, and it takes a long time until you finally get in.

The location is convenient for it is close to bus stops. It is handy to catch buses to go to places like Mahane Yehuda Market, the Israel Museum and surrounds. It is located within walking distance from major places of interest. For example, the Tower of David, the Old City, etc. We were given the opportunity to use the sauna and spa in the sport centre adjacent to the hotel. It was refreshing after we finished sight-seeing on the day during the summer months. We went up to the tower of the hotel where we could enjoy the far view of the old city, and the sunset.

Despite the facilities such as the air-conditioning in our room need maintenance work to improve the temperature control, it is generally a satisfactory accommodation. The discharge of water in the shower in the bath-tub was a little bit slow. It needs routine maintenance to ensure no blockage under regular use.