the rooms are a nice size and modern. hotel is in a great position. nice pool area

They don’t give you bottles of water in your room like most hotels do that are 4 stars and above. The shower door needed to be maintained /repaired as water was flooding all over the bathroom and floor was very slippery. Carpet in our bedroom under the bed was stained and looked like it had not been vacuumed for weeks. No kettle in the rooms for tea. Only a Nespresso machine and 4 pods.

Location is great near Mamilla and Old city. The pool is very nice The breakfast is good and staff if very kind.

When I arrived to my room the bathroom was not cleaned. A lot of hair was in the bathroom from the previous hosts. Also after the first day when they cleaned the room they didnt put new shampoos and lotions. They put only 2 towels for 3 people and removed one robe. I had to call for them to bring everything back. The last day they didnt put new toilet paper. i called reception but they didnt bring and after that I just use paper I had with me. When u pay this price you expect room cleaning to be on another level

Excellent hotel enjoying the best location in Jerusalem, professional and friendly staff and the convenience of being close to everything. The breakfast/dinner venue has a lovely feel of openness, especially if you sit outside. The coffee at breakfast comes with amazing artwork!!!

Attention to cleanliness could improve in rooms and public areas. Limited choice of fruit served at breakfast. And the water melon had an oniony aftertaste. Everything else was excellent though and we had a lovely stay. All staff were extremely attentive and helpful.

Our old city view balcony room on the 10th floor was excellent with lovely views,but our daughters’ room on the 5th floor overlooking a main road junction were noisy from traffic.The view from the Bersnda restaurant of the old city was beautiful. The head concierge,Eviator,was outstanding-extremely helpful,knowledgeable and full of charm and personality. The guides he arranged for us (Hannah for the old city walking tour and Etai for Masada and the Dead Sea) were superb. The special bread station and staff member there at breakfast was excellent.

The service at breakfast was very lacklustre-inattentive and disinterested.Similarly,the lounge bar/casual restaurant staff on the night of our arrival were unwelcoming and unhelpful and the limited food we could order was very average in quality.That whole area needs to be made more attractive,with a proper bar-dated decor and furnishings with no character at present. The hotel seemed rather dominated by large groups at times.

Breakfast is amazing! Such a large selection of foods!

Beds were very comfortable, but pillows were not. There should be a variety of pillow types so that guests can choose the ones they’re most comfortable with. Decent quality tissues are readily available in Israel. There’s no excuse for the cheap type available at the hotel. As a safety measure, the stall showers should be outfitted with grab bars. The marble floor is very slick (perhaps this could be mitigated somehow), but at least grab bars would provide some security.

The hotel was great! Very comfortable, and a great location! The staff was very helpful and welcoming. The restaurants were very good, and they took pride in their creations. The gym was wonderful, great equipment, and if you needed some floor space you can use their yoga/ class room, you just need to request it because they need to unlock the door.

I didn't think we had access to enough complimentary water. But everything else was great!

Breakfast was very nice and so was the stuff. Same is the pool stay and the pool stuff. When we arrived, we had some problem with our room but this has been taken care off satisfactorily. The next day we were approached by Mrs. Carren Chang which was very much in help to keep us most satisficed (and she kept verifying this during all our stay. Very much appreciated). All in all, this was a lovely stay and we enjoyed it a lot.

The location of the room relatively close to the dining room terrace can be problematic if an event is held on the terrace that evening. The noises from the balcony can be disturbing. Rooms on higher floors are probably less affected.

Breakfast was exceptional. Staff was courtenous.

I didn't like that there was a guest at the pool while we were eating was smoking in a no smoking setting. I told one of the waiters and he told him. Later that day while sitting at the pool the same guest was outside his terrace again smoking right behind us. I spoke to front desk.

Walking distance to Mamilla mall and City of David. Breakfast was excellent. Staff at door/ bellmen were excellent. Nice pool and kids area. Beautiful views from pool. Very clean throughout entire property. Staff are helpful and friendly. Wait staff at coffee bar, very nice! Overall, the location, breakfast and pool make this place worth visiting!

The rooms are small and you have to walk past the closet to get to the bathroom. The doors to the closet area open in so if someone is changing and you need to use the bathroom, it’s a traffic jam. Poor room design. The bed is firm! If you like firm you’ll love this bed, otherwise it’s uncomfortable. The light switches are also hard to see( dark walls) and to figure out. It’s modern but not cozy. The mini-fridge didn’t get cold. When I called the front desk, they said “yes, they don’t work”. It would’ve been nice to have cold beverages. There is no self-serve laundry facilities. When traveling, it’s nice to be able to do laundry if needed. The hallways have no A/C. Super hot in July! This was surprising based on the price of this hotel.

A beautifully appointed hotel in the best location with a stunning rooftop view over the pool of the old city. The family room was spacious and the facilities were good, very nice breakfast as well.

kids club should have actual staff to look after the kids properly- we had to hire a nanny for our 4 year old. In addition there were no drinks in the kids club. For hotels costing above 700 USD per night you’d expect some more high end touches like water brought to guests at the pool or complimentary melon etc Also at check in-you’d expect a welcome drink and a cold flannel and a place to sit but nothing- not even a place to sit. they have weird desks in the lobby?!