Love the Umeda area, short walking distance to Osaka station and many shopping centres and food streets in the area. Hotel interior is also tastefully designed and pleasing.

We booked the room for 2 pax but our amenities (towels, toothbrush, bathrobe) were only prepared for 1. We requested for an extra set on the first day but subsequently, we were still only given 1 set and had to repeatedly request for an extra set from the reception. Room was also smaller than expected, we could not open 2 luggages at the same time.

The hotel common areas and rooms are really stylish. In the lobby there is a wide range of amenities available. The rooms are comfortable and well appointed. In the headboard there are USB ports and a power outlet as well the room light controls. The bed was firm, the pillows soft .There are laundry rooms available and you can have breakfast in the Gatsby Cafe on the first floor. Access to guest floors is controlled by your room key. The rooms are cleaned every three days but you can have fresh towels daily on request. The hotel is very close to Osaka and Umeda train stations, but access is via an underground walkway, the nearest stair access is M10, escalator access M6. There is not elevator in this area of the underground walkway.

Booked a single room as was travelling alone for a long weekend. The room was great but if you have a suitcase, the only place to fully open it would be on the bed.

The room was great! - We booked two rooms (for me and my parents) and we had rooms directly next to each other, which was amazing! - The beds and the blanket were super comfortable, I was actually sad to leave. - Despite the busy streets nearby (with bars etc), it was quiet. Inside the hotel as well, I could barely tell other guests were there. I think they have good soundproof walls. - The bathtub was also nice. - I only saw when I was about to check out, but they had a really amazing smelling air/fabric freshner by the door, I even ended up ordering it online the next day. - A supermarket (LIFE) and many convenience stores nearby! - Also, it was close to Umeda/Osaka station (about 10-15 min walk).

- We saw there are many love hotels and bars in the street nearby, which made us worry about the location at first There were also some drunk people near the convenience store next to the hotel a couple of times, but nothing too bad (still wanted to mention it). - The fridge in my room was rumbling quite loud at times, and I even turned it off for the last two nights. My parents didn't have that issue in their room, so maybe just bad luck for me. - Being one person, I had only one cushion in the room. I prefer to sleep with several, and I thought on that big bed, one cushion more wouldn't have hurt? But that's maybe only a me-thing.

Staff were respectful, polite, friendly and approachable. We were early for check in. By the time we returned to check in, they have sent our luggages to our rooms. This allowed us to go straight to our rooms without dragging our luggages. Walking distance to subways, buses, convenience stores, pharmacy and food. Convenient taxi ride. They provided kids amenities and towels to our children. They had high quality shampoo and face wash in the room. They provided hair-dryer, hair straightener and curlers in the room. Easy check in and easy check out. Drop your key cards for check out is all it took. Nice and quick. Highly recommended this hotel. One of the best hotels we've stayed in Japan by far.

Absolutely nothing.

The room was great, bed was super comfortable and pillows were good. The location is about a 15 minute walk from the train station so not too bad in terms of getting everywhere. The staff were exceptionally nice and friendly, they were willing to store of bags before and away our check in/out due to later trains. I really appreciated this and they were very kind.

The young reception staff members were friendly and helpful all the time. Location was great, in the heart of Umeda and just ten minutes on foot from Osaka Station. At a cost of about 50 Euros per night including breakfast the hotel was very good value. The choice of breakfast was good, the two kinds of pizza and roast beef were my favourite; the display plates and trays got easily empty but one cannot blame the hotel if greedy guests get all the grilled salmon or all the chicken nuggets the moment the waitress brings them to the breakfast room.

Check in is too late at 3 p.m. and check out is too early at 10 a.m. I spent four nights in the hotel and my room was cleaned only once. Another Japanese hotel that will save the Earth by not providing daily cleaning service. The room was my smallest room in Japan.

My work was at Osaka station so it was very easy walk only 12minutes and could avoid heat by using the underground path. The room was small but very well equipped and comfortable. Very convenient with many reasonable eateries and convenient stores in neighborhood

Staff seemed not well informed about the vicinity. Some staff could not recommend any restaurants in walking distance. (another staff was very helpful) and they did not know about the lift to go down to underground path. (I found it out by myself but it is important information for people with luggage who wants to go to Osaka station)

The bed was comfortable and was queen sized. The staff was very friendly and super nice as we had booked last minute, late in evening. Short walk from Osaka Station City and several food, bars, and convenience stores nearby, as well as paid parking lots.

Nothing

Great hotel for the money. Really clean. Looked new or recently refurbished. The bed was comfortable, the bathroom was perfectly functional, the shower had good water pressure and the controls worked perfectly. It had an opening window which we took advantage of. There wasn't much noise from the street. Free amenities on the Reception level. Loved the undercover street behind the hotel. So many cheap and delicious eateries to choose from, we were spoilt for choice. Many of them only take cash though. Just a 10 minute walk to/from Osaka Station using the same street.

Size of room. We knew it would be compact from the description and pictures and it was perfect for a night but it was too small to stay too long.

The location is great, walking distance to Osaka station, but also in a very happening area food, bar and culture-wise. The staff were super friendly. I was able to drop my bag early in the morning (before check-in was possible) and then go off for the day sightseeing. When I returned, they had even taken my bag up to my room. The room was bigger than most I have staying in Japan. And it had a proper coffee machine! I was sooooo happy about that! I asked for extra pods and got them right away. I had even been left a big bottle of water and a tub of instant ramen.

Nothing.