the lobby is pretty, pool area was good and the everyone on staff is very nice and polite, especially Au at the front desk who helped us.

1. ceilings are way too low in some parts of the hotel, to the point where if you’re 1.8 meters you will need to tilt your head. We switched our initial room due to loud AC, got an upgraded room which was bigger but, super low ceilings and a window facing a wall with white stickers on it (to prevent you from seeing you’re facing a wall in a premium room) made it, despite its size, feel claustrophobic. 2. breakfast was overpriced and didn’t offer enough of a selection.

A beautiful new hotel offering well-designed rooms and with impeccable service. The staff are friendly and professional, and seem to be exceptionally well-trained. The Level club lounge is a pleasant place to relax and enjoy refreshments after a long day of exploring Chiang Mai.

The food selection at the Level club lounge isn't especially extensive at afternoon tea and dinner. Minor complaint, but while the croissants are very crispy at the restaurant on the ground floor, they were considerably less so at the Level club lounge.

Sawa Dee Crap, Kob Kuhn mak mak Crap to the team at Melia Chang Mai, a wonderful, relaxing and peaceful stay that I experienced, which was much needed! I would certainly recommend visiting Melia Chang Mai if visiting the city. Food was great, all services above board and a great team of staffers which made the experience so memorable. I left another resort on the outskirts of Chang Mai due to work commitments and it did not fail to please., I stayed in the Level suit which was beautiful, clean and spacious, as the Hotel is located in the city center, the views were "city like" which is to be expected, not my preference although not a complaint. There is also a beautiful roof top restaurant and bar that overlooks the entire city with 360 views, walking distance from the "Old Town" and the buzzing "Night Market", an abundance of amazing street foods and Massage parlours. Great city with lots to do! A special thanks to "Ploy", who assisted me throughout my stay, such a kind and thoughtful lady, her efforts did not go unnoticed. Highly professional and efficient with each request/query made: I wish her all the best and Kob Kuhn mak mak crap for a memorable stay. Also, a warm thank you to "Mos", again, very professional and attentive to the needs of myself and other Hotel guests, always smiling with warm greetings. Thank you to the "The friendly Giant", (Apologies for not remembering your name) who seemed to be at the main entrance door prepared to open each time I entered & exited the Hotel, friendly and warm welcomes throughout the stay. Merry Christmas and a Happy new year to all! Kind Regards Room 5113 =)

The view & Spa was not available

This was the first time staying at a Melia hotel and it was FANTASTIC. The Melia Chiang Mai was beautiful and one of the best hotels i ever stayed at. The night market was only a short walk away, and getting hired cabs were very easy. The hotel was away from the city centre but it also provided lovely sky views and a nice peace away from the bustle of the city. The room was huge and GORGEOUS!! The room i booked had access to the Level lounge and it made the hotel stay amazing! We didn't need to rush for breakfast at the main ground floor restaurant as we had the choice to choose between going to the restaurant and lounge for our daily breakfast. Thou there was less food options, but the luxurious and comfortable environment of the lounge was unbeatable! We also had afternoon teas and cocktails at the lounge which we enjoyed so much. The staff of the hotel from the concierge, room service, level lounge and housekeeping were simply impressive, taking care of our stay all the time. Will certainly choose Melia Chiang Mai again if i ever come back next time!! Thank you for the wonderful experience! Love Love Love the hotel!

Room view wasn't great but everything else made up for it !

Wonderful stay - large rooms, extra comfy beds and an amazing shower in the room. Loved the pool beds and service.

The pool doesn't get the sun all day and was cold

The pool area was very nice, with good space and offering both sun and shade. The location of the hotel was perfect, close to the night markets and the old town. The view from the room was nice, and the shower was great.

Staff at the rooftop bar were a little precious with the space - and there was a cord to stop people walking in, but it wasn't particularly well attended to. The breakfast did look good, but a little pricey.

We stayed here on new years and it was lovely, breakfast was delicious the room was spacious . Stayed by the pool and mostly ordered room service which was also delicious, the staff were very polite and kind.

There was one time where we ordered room service and it cost 800 baht and we gave the guy 1000 baht and told him to keep it as tip. When we came to check out we were told that we didn’t pay for that meal at all, we were in shock and explained exactly what happened. They then removed that payment. Which wasn’t a nice way to end the visit

Aesthetics - 10/10 Was my first melia experience and will not be my last. attention to detail with the interiors was amazing Service - staff were great, super reliable and friendly. I was solo so these small interactions can really make or break your view Food - Tasty and diverse , I even had an excursion one day and they had the cutest, super convenience packaging so I could takeaway my breakfast Location - excellent, was able to get picked up for all my tours Value - was definitely very pricey for Thailand, but you get what you pay for!

I didn't feel like the other guests were very friendly, things like not holding the lift door open, being stand offish if i tried to say hello etc. This is not the hotels fault but i wish the guests were more diverse/friendly

Great location. Very near the in town action for Yi Peng festival. Comfortable rooms. Good check in and experiences with front desk and bell staff.

Wished for other breakfast options. Buffet only and we usually eat small breakfast. Should offer continental or a couple ala carte options. A bit of an ordeal to even get just coffee. Room was cleaned so late in the day, it still wasn’t done when we arrived back at hotel at 2:30 on last day so not cleaned at all. TV was difficult to hook up to our device.

Very beautiful accomodation, the beds are extremely comfortable and the best sleep i had in my 10days of being in Thailand, the entire hotel and rooms were clean, the smells were fresh and overall service was amazing the staff were super helpful and welcoming and answered any questions we had and even went to the extent of booking dinners and massages on our behalf. We also dealt with Fluke a number of times and he provided amazing service every time.

The only complaint I can think of is we received, 2000 points to use in the hotel, didn’t realise this was not 1 to 1 baht, redeemed at pool bar and it took over 30mins and multiple trips back and forth for staff to calculate bill amount with points.