The most welcoming hotel we've ever been to. Pleasant and accommodating. We arrived at 7:30am after an overnight flight and within 30 minutes they had a room prepared for us. They offered us breakfast while we waited. Wonderful customer service. The location was awesome. Very close to the pier, restaurants and shops. They ordered us a taxi which wasn't easy since there aren't that many in the area and too many ships. They kept close contact with us to let us know when a taxi would arrive. I would highly recommend this hotel. Room was a bit dated and beds were okay, balcony was big however, the room was immaculate. Very fair pricing.

Location was great. We easily walked into the city and back. Transport buses to the port were only a few metres away. Staff very friendly and there was good communication re transport etc. They booked our transport from Rome airport to the hotel. Good restaurants in the area. Breakfast on our second day was great :)

Very small shower - glad we're not big people! Our friends' room was nearly twice the same as ours for the same price, and included a sitting area with table and chairs. Breakfast on our first day was hit and miss - eg only one yoghurt left and people were still arriving.

Great staff with a great location for the cruiser. (just a few steps to catch a shuttle to the cruise port around the corner). Easy walk to many sights seen locations, fresh markets, bars and authentic restaurants. Highly recommend the Pizza next door with pizza made to order right in front of your eyes. Hotel staff provided many unforgettable personal touches, Joseph(Josepe), Michele (Michael), the lady makes cafe latte just to name a few. We would definitely stay with them, if we are back to Civitavecchia again in the future.

Beds can be a little bit better

Giuseppe and the entire staff was beyond amazing. I can’t tell you how wonderful these People are. Truly incredible people. Warm and inviting and the barista makes a terrific cappuccino. My wife thought she lost her passport and Giuseppe came to our room personally and helped us search. He was so concerned like it was happening to him. You can’t buy that from any hotel or establishment. Not the fanciest but definitely the most welcoming. I won’t stay anywhere else When going to Civitavecchia and you shouldn’t either. .

It was great! Nothing bad to report

We stayed here for one night before a Cruise. The beds were a little firm for me but comfortable. Rooms were large and very clean. The free breakfast was great and the coffee was fantastic. The cruise terminal pickup was across the corner street, literally minutes. The Manager and his Wife were so kind and helpful. The Restaurant/Bar on the corner served really good pizza and wine. This was an exceptional value with a perfect location for our needs and I wouldn't hesitate to stay here again.

Nothing

Friendly staff. The location , its a couple of minutes walk for the free shuttle bus to the cruiseships. The included breakfast is ample and well varied. The surrounding area is quiet and safe to walk around on your own. Giuseppe is always happy to make local recommendations and always greets you with a smile. Marina is an added asset to their staff

Never had a problem. Just be realistic with your expectations and don't expect fancy decor and be realistic about what you get for the price you pay.

Charming decor and location was perfect. The manager/owner was so kind to take us to the train himself, as there are no taxis around! He was so kind to try and get us anything we needed. Apologized for the elevator and informed us ahead of time that it was not working!

Elevator was not working. Shower was so small and rickety I couldn’t even fit, and my husband barely did! Lack of public transportation was surprising since there is a port and train station in town, but taxis only work early in day!

It was cost effective for a one night stay before boarding a cruise ship. Location was very close to a port shuttle pick-up, the staff showed us where the pick-up was. It had a lift. We walked with our luggage from the train, the pavement was mostly suitable for luggage wheels.

There was a bit of road work on one corner of the round about, so we had to go around 3 sides instead of one to get there safely.

Very close to shuttle bus for cruise port. Breakfast was very good

A bit dated. The concrete roof slats on our top floor balcony were cracked and crumbling. One slat was being held up by a wooden post which was a bit concerning. Needs attention.

The staff were super friendly, organized transportation from airport for extra fee, the driver waited for me 2 hours due to flight delay, hotel staff very responsive on any inquries before the trip.Cruise shuttle bus right accross the street.Will use them again.

Hotel is a bit old fashioned, can use minor updates, but for short stay is OK