The property was in a perfect location. Just close enough to the main piazza but just far enough to be away from the crowds and noise. The rooms were extremely comfortable and the bathrooms had abundant amenities. There was a great shower too; powerful and hot! While we did not eat in the restaurant, we did thoroughly enjoy the food at breakfast. There were numerous delicious choices and the food was plentiful! We could barely finish! We loved the outdoor restaurant too! That where we had cocktails and an afternoon pizza. Excellent! Lastly, the staff was outstanding. They could not have done more to try to make our stay as enjoyable as possible! They were warm and welcoming in typical Italian style. We’d like to give a big shout out to Valentina! She literally made us feel like family! We highly recommend this property! We will return!!

We liked everything!

Perfect location right in the middle of the city. Because of its excellent location access by car is difficult via pedestrian streets. Parking is a 600 yard walk away and costs 25€ per day , we found this a little inconvenient. The hotel is spotlessly clean. The hotel is in an ancient building renovated to the highest standard, the rooms are individual and well designed with every amenity. The window in our room was small so the room was dark. I did check out other rooms and in some they only had ceiling windows. Breakfast is probably the best that I have enjoyed anywhere. A selection of cooked to order and buffet items served by friendly staff either inside or outside on a heated terrace. Reception staff were very friendly and helpful. We loved the place and are looking forward to revisiting in the near future.

The hotel was adorable. We arrived very late at night, even later than expected but they were still waiting for us (a group of 7, 4 separate rooms) and checked us in very efficiently. Although breakfast was not included, they had what we decided was a wonderful buffet breakfast for a very reasonable price of 14 Euro, including as much delicious coffee, prepared exactly as you like, fresh squeezed juice and prosecco. The service was always with a smile and anything that was missing or needed to be refilled, was done so as soon as possible. The weather was nice enough to eat outside and they didn't mind that we rearranged the tables to seat 13 people. They are connected to a restaurant up the street, and offer a discount for lunch and dinner as hotel guests. LOCATION, LOCATION, LOCATION!!! In addition to being on a very quiet street, the hotel is so centrally located. It is within meters of fabulous shopping, a short walk to the Duomo, the Ferry Port, the bus station and one of the train stations, even a walkable distance with suitcases to the more distant train station. Numerous restaurants, bars, coffee shops and most importantly GELATO, a short, safe walk, even at night. Would definitely return. Our room had a semi-private terrace attached, which we used to sit with family in the evening.

Our room could have been a tiny bit larger, with more storage room to unpack our suitcases. The shower needed either a curtain or door to prevent the water from getting the rest of the bathroom floor very wet. It was dried and cleaned each morning, but I am sure there is a way to prevent it.

The room (4) appeared large due to a very clever fitout. This enabled the room to be much more functional with everything that you need and a good use of space. The wallpaper designs gave the room a very edgy feel. However not all rooms are as good as this one.

It was very difficult for us (both over 70 Yrs) to access the hotel from the station, especially with heavy suitcases The taxis refused to take passengers who had just arrived and told us they were drop off only. We ended up walking in the intense heat to the hotel. We suggest the hotel could let guests know and perhaps arrange a shuttle service, especially as vehicle access is not available.

The hotel staff were warm and welcoming and helped me plan my trip to visit local spots of interest. The rooms are decorated by a theme of cities on Lake Como! Very cute, comfy bed and nice bathroom and decor. The breakfast buffet was really delicious and accommodating to gluten free options. At checkout, they had a goodie bag with water and chocolates, a nice touch at the end of my stay. It is in the heart of the historic district and easy walking to many great restaurants and shops! I’m definitely coming back! Thank you so much!!💕💕

The shower doors needed repair. Other then that, it was a really great experience.

The hotel is in a very cozy spot and very comfortable inside. Carry small pieces of luggage as you need to walk through small lanes to get there. A small Carrefour is not too far away if you are looking for a store. The cold buffet breakfast has limited items but go for the warm options that you have to order - its absolutely fresh and really delicious. The best part of the hotel has to be their staff (desk/kitchen/housekeeping) who are one of the friendliest I have ever encountered. That goes a long way in brightening one's stay! Thank you Deborah for your help!

The one thing that was a bit uncomfortable for my family was the glass door to the bathrooms. I think this can be easily rectified if the hotel can use window films that can be stuck on the glass. Snoring from the neighbouring room was audible through the night but we decided to let it be and didn't inform the staff.

Very welcoming, helpful & friendly staff. Both on reception, housekeeping & breakfast service. Great selection of fresh food for breakfast.

The continuously played music through loud speakers in the corridor disturbed my sleep. I thought it was the guest next door playing music at 4-6am, & I had to block it out using ear plugs. When I opened bedroom door to see where it was coming from I realised it was from loud speakers in the ceiling of the corridor! In the interests of a peaceful night’s sleep I suggest they switch the music off between 22.00-08.00hrs.

Incredibly cosy place - not just due to the Christmas deco, which is worth its own mention. Centrally located in the old city centre. Great breakfast. Fantastic in every respect.

Given its location in an area with traffic restrictions, the hotel has very limited parking facilities (2 spaces situated in a court with a narrow entrance). Public parkings (under surveillance) are however avilable for EUR 15 - 20 per night and they are in walking distance.

Very convenient, central location. Great sized room. Friendly staff. There was a good selection of breakfast items.

The room wasn’t dated but it could of done with a refresh / repaint (one of the wall corners was quite chipped and damaged). The layout of the breakfast room feels a little awkward. The serving space, is where the queue for the buffet is and is also where some people are eating their breakfast.

Staff were very friendly and very accommodating! Was very handy having staff overnight as we came back fairly late some nights but would have questions / guidance for activities for the next day.

Not much breakfast options / breakfast options were all light Luckily I was with my partner but when youre showering the other person can see you as there is a glass panel between the shower and the main room. Not ideal for family situations