The location and decent breakfast. The room was clean but as it’s next to the kitchen, it’s a bit noisy in the early morning.

One needs to climb up 6-8 steps to take the elevator to the hotel. I asked the hotel personnel to help us with the big suitcase and got refused. We however were fortunate to bump into the same British couple who helped us with the luggage when we just arrived at the entrance and when we just got out of the elevator when leaving. So, if you are older travelers with big or heavy suitcases, it may not be good for you.

Excellent customer service. Cute, ample sized rooms with a terrace and a view of the neighborhood. Unique, Florence/European type antique elevator leading up to the boutique hotel. Location is very close to restaurants and Firenze SMN train station.

1 flight of stairs from the main entrance is not suitable for senior clients carrying heavy bags. Elevator is limited to a few people. Single beds are a bit high and compact.

The location is perfect. A short 10 minute walk from the Firenze train station, and walking distance to river Arno and all the major tourist sites (Uffizi Gallery, Ponte Vecchio, Cathedral, Piazza Duomo, Piazza dela Signoria, etc). The staff was extremely friendly and helpful, especially Eva. Our hotel room was the best we had in our Italian trip.

There was an error in our room assignment when we arrived; we were offered a room that didn’t meet our accessibility needs (not the one we were promised during reservation). But Eva at the reception desk managed to shuffle room assignments and correct the difficult situation. It took a couple of hours and some uncertainty, but we were given the correct room. And all with kindness and respect for all guests of the hotel.

Wonderful staff! So kind and helpful. I really cannot emphasize this one enough -- the gentleman at the front desk was absolutely lovely and both the woman who ran breakfast and the woman who cleaned the rooms were so nice! We were able to check in a bit early because our room was ready. We were able to leave our bags when we checked out since our train was later. The hotel has an excellent varied breakfast and plenty of tables. Nicely decorated rooms and comfortable beds. Everything feels new and updated. The room and bathroom were spotlessly clean. Good wifi and air conditioning The roof terrace was a bonus. Good location--5 minute walk to station and within 15 minute walk of almost every attraction in the city. Putting everything else aside, the combination of staff, breakfast and location make it easy to recommend this hotel.

The only negative was the size of the room and bathroom. Both were quite tight for 4 people. The beds were well laid out and a good closet area provided, but once 4 suitcases and backpacks were in there, there wasn't much room to move around. Same with the bathroom. With this said, for a 2 night stay we were comfortable enough, especially considering all the positives. (We were also spending more time in the room than we otherwise would have because of the extreme heat in the city during our stay.)

An easy 5 min walk from the train station. This hotel is located on the 3rd floor of the building that they are located in. Very friendly staff who showed us around and only too happy to assist with any request. They also have a lovely rooftop terrace to sit and enjoy the view. Room was clean and beds comfortable. We were able to walk to all the attractions and felt comfortable and safe walking the city day or night.

The only downside is our room was right near the breakfast station. You could here the set up and early risers each morning.

We got a twin room and a quad room. Both were clean and looked newly renovated with modern fixtures in the bathroom. The small breakfast room had a balcony with 2 tables. There was savory and sweet options in the breakfast buffet, which we liked. The hotel was near the train station, which was what we wanted. Overall, this was a good place to stay when visiting Florence and nearby places (using the train).

There was a flight of stairs from the street to the building's entrance. Old style lift for 3 persons from the first floor to the hotel reception. Then, from the reception to our rooms were more stairs, which was a bummer as we had big luggage. Other than this, the hotel was quite good.

Location. 5 minutes to Firenze Sta Maria Novella Train Station. Close to Central Market. Walkable to main attractions as Duomo. Breakfast. Has many choices of breads, meat, cheese and coffee. Bed. Very comfortable with memory foam pillow. Room Size. Small but does not feel cramped. We only have carry on luggages for a family of 4. Toiletries. I lile it that it has a liquid hand soap instead of bar soap and a 2-in-1 shampoo and body wash. Reception. Responsive. Rooftop. Great view day and night.

the water temperature in the shower is not consistent.

It was great, the room, the breakfast, 3 minutes away from the main train station (walking), amazing terrace and our room has a balcony. Great service.

At first I was a bit scared since the main entrance is really old and the elevator is the first ever created, thats what it seems, but after getting to the main floor, it was really great.

breakfast was very good. Even though we went early, we were able to check into the ready room. location is super. Very close to the train station, intercity bus station and places to visit. everywhere is within walking distance.

The room is very narrow. There is no place to put the suitcases. All the sounds in the next room seemed to be inside our room. The walls were very sound permeable. There seemed to be no privacy.

The location is superb Lifts to the rooms - great amenity Breakfast has an array of foods and the breakfast area was very close to our room Quiet place to stay Lovely friendly staff and very accommodating Value for money Very clean Roof terrace is beautiful in the day & night time for views & relaxing

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