The hotel is an older solid building right in front of the train station and across the street from the city walls - which means everything is in walking distance. The room is spacious and the beds comfy enough with nice sheets. The bathroom was roomy with a nice sized shower and plenty of hot water and good water pressure. The breakfast was very generous with pastries, breads, cereals, yogurts, fruits, fruit juices, various teas and coffees, meats and cheeses and hard boiled eggs. All of the staff is extra friendly and helpful. All with an affordable price.

Right by the train station and just outside the city walls. Very comfortable room with a kettle and a plentiful supply of tea/coffee and biscuits. Friendly staff and a very good breakfast. A very unique hotel, a million miles away from bland, corporate chains.

The location was great - a 5 min walk to the main entrance of the old city. Having a car, it was brilliant to be able to park right out the front rather than lug our bags over more cobblestones. The rooms were spacious and the beds comfortable and it was great there was a lift. We loved the traditional hotel breaky that was supplied. Great variety. The staff are lovely and friendly and it was great to support a smaller hotel.

Unfortunately we couldn’t get our air conditioning to work, but an open window filled the rooms down. There are roadworks out the front but they thankfully didn’t start early so no noise impact.

This was quite a cool, older hotel, located right beside the train station so it was very easy to carry luggage to the hotel. We were not disturbed by trains at all at night. It is also only a short walk to the city walls of Lucca. The hotel rooms were big, breakfast was very good, and the hotel staff ( family run business) were very friendly and helpful, we even received a thank you gift when we left.

As it is an older hotel, some fixtures may need a bit of work, e.g the shower screen leaked so some water would go on the floor of the bathroom. This was a minor issue for us though.

This property is charming! It is like staying with Nonna. There are trinkets and items of interest sorted around d the hotel. Kids areas, comfy sofas to stop and chat or have a coffee . It is like it is someone’s well loved home from the 70’s and they have put all the little things they love into it. It is not a 5 star hotel so do not expect that but it is an exceptionally clean and well served 3 star with the most amazing, helpful and friendly staff. The air con wasn’t working (I think it is old and probably doesn’t work quite regular) but we were provided fans in our rooms. The bathrooms are not perfectly decorated but they are exceptionally clean with plenty of white towels and little extras like shower caps and small packets of toiletries. The water was hot and the shower was adequate.

Nothing!

We stayed in the Quadruple Room. It has two rooms and a bathroom. The rooms were clean and have a high ceiling. One of the rooms has a balcony. The rooms hasve a kettle, coffee, tea and cookies. A lot of books and toys for the children. The breakfast had a large selection. There were croissants, bread, jam, cakes, boiled and scrambled eggs, cheese, fruit salad and various yogurts. The hotel is very conveniently located, close to the train station and a 10 minute walk from the historic center. All the staff were very friendly and helpful. The hotel has different Free parking in front of the hotel (on the sidewalk). It could be due to the construction work near the hotel.

We expected a queen bed instead of combined 2 single beds.

This is an older hotel so don’t expect the Crowne Plaza. Great friendly staff in an excellent location 2 minutes from the station so no lugging of cases to the far end of Lucca. Room was comfortable but in a summer heatwave the poor air con would be an issue for our USA guests. For our 1 night stay it was just fine with a very good breakfast included. The mature gentleman checking us in was a pleasure to talk too with a good command of English and on asking pointed us to an excellent restaurant in the town frequented by locals. Great food at proper prices and no greeters trying to entice you in at inflated prices.

Nothing, it was just what we wanted at a good price for a popular destination.

My single room was spacious and very clean with plenty of storage space and there was a fridge/minibar in the bedroom. The en-suite bathroom was also very clean and towels and toiletries were provided. All the staff were very friendly and helpful. The buffet breakfast was excellent with plenty of choices (both savoury and sweet). The location is excellent as it is only a few metres from the railway station and a few minutes' walk from the entrance gate to the old city. Despite the fact that the hotel is near the city centre and the railway station, it is very quiet. Highly recommended.

The proximity to the train was only a few steps as well as the location to “old town Lucca”. This is set up to be family friendly with many toys and games available for children. The service was awesome with the breakfast abundant which included freshly baked pasties, fruit, yogurt, granola, hard boiled eggs, meat/cheeses, fresh rolls, cappuccino and extra coffee and hot milk for refills. Being able to rent bikes at a great rate across the street was a bonus for bike rides along the river or to Pisa. The ride share city bikes (electric and regular) along with 4 wheeled buggies are readily available within the old town for biking on the path above the city!

Occasionally you hear sirens from the city but this didn’t bother our stay!

Excellent location - very near the train station and the entrance to Lucca. Easy to find this hotel. We did some day trips out of Lucca and were very happy that the train station was only a few minutes walk. The beds were comfortable. A small fridge with a freezer was very much appreciated. Large room with plenty of space for luggage. Very nice friendly, staff, very accommodating with any request for assistance.

It is definitely dated in appearance, but we already expected that after reading about this hotel in Rick Steves guide. Removing some of the dust collecting clutter (ornaments, flower arrangements, toys, decorations, and other do-dads) would go a long way toward improving the look and feel of the rooms and common areas. However, the location of this accommodation is totally worth it.