Everything was excellent! We have stayed in about 6 different places this past month in Italy and it is by far the best! Breakfast was wonderful with a good assortment of choices, including eggs, bacon, pancakes, yogurt, fruits and croissants 🥐 The staff were friendly, helpful and accommodating Our room was spacious and clean, as well the bathroom had a very large shower. Location was super being just to the east of the station entrance on the Main Street going into the main gate into the old walled city. Thoughtful added perks are slippers, cosmetic kits, shower caps, and toiletries. Definitely worth the stay here!!

The room was a bit stuffy but remedied by keeping the window slightly ajar.

Breakfast was delicious, staff was incredibly nice and offered us a map and recommendations on how to explore the old city once we walked in the door! The room was beautifully decorated and quite comfortable. Its location was perfect for walking into town for the day and eating and the delicious nearby restaurants (or quickly running to the grocery store) at night.

The noise bleed between rooms was quite pronounced, especially on a busy night. We used a white noise maker through the night to drown it out which did work quite well. Mind your volume on behalf of the other guests!

The localization of the hotel is superb - it is less a 5-minute walk distant from the main train/bus station (the only thing you have to know is that you must reach level 2 of the shopping gallery located in the train station area and then choose stairs or an escalator) - I guess a taxi journey would take a bit longer. It is also close to Camollia Antiporte where your journey to the medieval Siena may start. A bus stop for local and intercity (e.g. San Gimignano or Florence) buses is also close. Although the street may be a bit noisy, we almost did not hear it (our room was located in a side building). The room was quite comfortable for 4 people and three suitcases, although, truly speaking, we did not spend too much in it. The breakfast is served in a main buidling and it is delicious - especially the cakes and croissants. I was personally fond of orange juice - perfectly balanced between being sweet and sour. The staff was very kind and really helpful. And last but not the least - there is a chance to use a swimming pool located in another hotel - a valuable option in summer - although we did not use it (5 days is not too much time). I do sincerely recommend.

Beautiful traditional room, very clean and spacious, the bathroom as well. All the staff very helpful and smiley. Really nice breakfast and the staff asked us if we are done so as to empty the buffet, they didnt act like robots as in other hotels, where they empty strictly at ending time of the breakfast. Last but not least, the hotel is perfectly located near the old town by foot, and next to the train/bus station. The best choice in Siena!!

Everything was more than perfect:)

The room was spacious, the bathroom had a tub (!), and the double bed comfortable. Breakfast was generous and yummy. Short walk from the escalators in the mall across the train station, leading to the historic part of the city; no trouble to find at all. All the sites are about a 20-minute walk away, easy and pleasant in the cold weather. Also, they gave me a recommendation for lunch in the city that was not too touristy and delicious, La Taverna del Capitano. There was a short power outage in the middle of the night ONLY IN MY ROOM, however, which I had to go down to reception to report, since I had my gadgets charging; probably a blown fuse? Otherwise, I would stay here again in a heartbeat; one night was certainly not enough.

Just that power outage for the night, which was weird and a hassle. But I would definitely book here again.

Lovely hotel, we really enjoyed our stay. We upgraded to a room with a terrace and we loved to have the opportunity to relax outside with a coffee and/or wine in the evenings or when it was raining (we caught some heavy thunderstorms but it just hits different in Italy from a terrace with some wine in your hands). The room was very clean and spacious, the bed very comfy. Breakfast was nice with lots of options and very friendly, kind staff, however sommetimes a little busy. We really enjoyed the location too - not the centre of town (I would say about 20 minutes of walk into the town centre) but great if you're connecting via train and don't mind the walk. We rented a car and found it easy to drive in and out of town from this location and to find free parking just minutes away from the hotel, too (we were also offered to park at a nearby hotel, but didn't need to do this). We loved our stay and would definitely return.

Location was good. It is a 15-20 minute walk from the city centre and also close to the railway station. There are buses which take you into the centre from a 2 minute walk from the hotel. The hotel itself is very clean, the rooms are comfortable and well presented and the staff are excellent. There is a continental breakfast which has plenty of choice and a nice fresh breakfast area. We would stay again.

The room was quite warm at night time and the road outside quite noisy if you opened the window, so we didn’t. Having said that we slept very well.

Located just 12 minutes' walk from Siena historical city centre main entrance in a main busy road. Nevertheless the room was still quite. Room and bathroom were very clean. The beds were not as comfortable as i would have expected however they were still ok. It is very well kept. Very easy to reach by car. We found this hotel to be in very good location considering that we were palnning to visit San Gimignano and Volterra as well as Montepulciano and Pienza which are all around 1hr drive from Siena and are found on either side of the city. All four sities are worth visiting. Parking is charged at a small rate of EUR10 per night however do not expect a big parking lot. it is very very difficult to maneuver the car inside the parking however, it is still convenient as it is very difficult to find a parking space in the area and for free. I would still go for it if i had to stay again in this hotel. Staff at the hotel are very helpful. Breakfast is delicious with a variety of food.

Perhaps the beds and mattresses need some upgrades

Smallish hotel in a great location! Really exceptional front desk staff for check-in. This was a last minute book (as we were driving by) We were concerned about parking our car and a quiet room.Breakfast was in the room off the lobby. Really good as well. High value all the way around. In fact this was our favorite hotel out of 1 month of travel in Italy! Seriously..we stayed in very high end hotels as well but this little gem was our favorite. We ended up staying an additional night. Had dinner at a recommended restaurant which was also exceptional.

Nothing!!

A gem of a hotel. 10 minutes from the railway station and 10 minutes walk into the city walls. The room and bed were super comfortable. It was quiet at night and we slept really well. Great shower and all spotlessly clean. We had a balcony to sit out on overlooking a garden which was a nice touch. Breakfast was amazing with so many choices of food. Freshly made and served with a smile, all staff really approachable and helpful. They had a a lovely sitting room where you could relax in the quiet and have a drink from the bar. The staff went out of their way to be pleasant. I would say value for money and one place I would definitely return if I come back to Siena.

Absolutely nothing comes to mind.