Location and atmosphere.

MAXWELL’s, customer service was good. Once we received it. Food was not that great and the drinks were watered down, but overall with the little work, it would be a great place.

The location is perfect for my trip. Inside the hotel looks like a 5 star 🌟 hotel. Outside area very nice, cozy lounge area. Staff was 100 with a smile, very kind. I will definitely return to stay. I hope the tub is replace or painted. I enjoyed my stay.

Furniture in room needs updating. Stains in sitting chair. Bathtub needs painting or replace due to stains in tub. The room doors need to be replaced (old) peeling.

Front desk staff was amazing! We noticed a coffee carafe in the lobby and looked forward to having coffee available since we are early risers. We were very excited about having MAXWELL HOUSE COFFEE AT THE MAXWELL HOUSE HOTEL! Sadly, we were disappointed to discover it was empty until after 730am. The room was very clean and the bed was comfortable! Nice tv and fridge. A/C didn't work well at all. We had to sleep with no covers or sheet. The bathroom was stocked and had nice pressure in the shower with lots of hot water! The shuttle service was very appreciated! The van and driver was excellent!

AC wasn't working properly. It wasn't blowing cold at all. Lack of availability of coffee. Being a hotel with conferences and meeting rooms, having coffee available in lobby earlier would be very appreciated!

The breakfast at the hotel was on of the best hotel breakfasts I've ever had, and it wasn't very expensive for all of the options available! I would definitely say that the breakfast is more than worth it for visitors, as you would definitely pay more anywhere in Nashville.

When I moved to Nashville, I had heard so much about the Maxwell House hotel, and I have always wanted to stay there. However, so much change has happened in Nashville over the last 15 years as trips to Broadway have taken off, and people aren't necessarily wanting to stay a little farther away. This has no doubt cut into the hotel's margins over time, as the facilities feel just a touch outdated and struggling to keep up with other hotels that can charge more for their proximity to downtown. That said, this hotel was great for the weekend I had planned, and I would go back if I needed to be near nobro again.

I liked how cozy the room was as it was a little dated but clean and neat. I liked that there were drawers, a small sofa, and a desk, along with a tea/coffee maker and a little fridge.

The way the hotel doors are situated as you can hear the door nearest to you very clearly as if they're coming into your room. The person in the room near our room also had a bad night the first day we were there as she was screaming/arguing along the hallway and slammed her door while we were trying to sleep.

We loved that the staff was super friendly and courteous, the location was close to downtown with a complimentary shuttle running to the downtown area during the day/evening, and loved that the hotel is pet friendly with a very reasonable pet policy, as we prefer to bring our dogs along. The hotel is a really good value for the money.

Likely because of the pet friendliness of the hotel, there is some tradeoff with cleanliness but only with regards to the carpets. The rooms and hotel areas were clean as they can be, so we felt perfectly comfortable, but the carpet had older stains in the room and high traffic common areas of the hotel in some places, so if you expect pristine cleanliness coupled with the pet friendliness, this is not it (but I do want to note that it isn't extensive or wasn't gross, hence we didn't have an issue with it). Overall, a really good value for the money, we felt comfortable and it met our needs.

good location to place I was visiting.

out dated rooms.

Loved the shuttle to Broadway and beds were comfortable. It was very quietcat the hotel andcwe slept well so I consider the hotel a good value. Its a bit dated as room doors could use replacing but the room was good sized.

Breakfast was just average but reasonably priced . Was surprised as hitel told me tgere wasnt a shutyke to Broadway and we found out after the 1st night it wasn't the case.

It is in a great location to navigate around the city. In addition, I like how informative the staff was with its guess. The rooms were nice and clean.

It needs more waste baskets in rooms, and it needs to add refrigerators in the rooms. It needs more outlet plugs. The floor lamp had a shortage in the cord, and the bathrooms had a couple of knats flying.

convenient , nice room, friendly people and staff.

asked for NON-Smoking room but entering the room nicotine smelled heavy in the room, called desk and was told they could give us another room. We used 2 cans of freshener helped. Every day we would leave dirty towels outside of the door, never got clean one. At evenings I would go to the desk and ask for towels. The smoke detector was missing from the room, and Maintenace had to install new one, the dining room clean, FOOD was BAD, potatoes hard, warm, eggs cold, price to HIGH>