Very friendly and professional staff who are very kind and helpful. Very warm customer service: been to Bandung a few times and stayed at other hotels before, so this stood out. Beds and beddings are supportive and comfortable. Room size is generous. Wifi is good - important for business travellers. Love that they have switched out single-use plastic bottles for filtered water dispensers.

Not much! At one point someone in my group had a booking mix up and was not able to have room for one of the nights; and we has hoped to be able to add on a foldaway bed to one of our rooms to accommodate this person for one night, but this is not part of the hotel’s provisions.

The bed was exceptional, there is a long sofa in my room so that's also nice for my kid to sleep, its super clean. The food during breakfast was fantastic sort, really elaborate and great quality, there's also a play corner for my kid, even though not much toy but its cozy and nice. Location also very good for those who like to do jogging, there's a really nice jogging track in front of the hotel

To be honest, nothing. Except for family guests, there's no swimming pool and the price became very expensive cause of new year

I like the location, it's really in the city center. I like the room, since it's quite brand new hotel, so the room is clean and the furniture is all in good shape. I like the fact they have separate shower and toilet. The bed is comfy though.

I dont like the fact their drop off lobby is in the basement. Their lobby is on the 3rd floor, so they dont have direct access from lobby to the outside area. They only have 2 elevators, so commuting in busy hour like breakfast time or check in/out time is challenging. Also the check in process was take longer than any other hotel.

Stayed here in 2022 and chose the same hotel for 2024 personal visits. Although the staffs were friendlier back then but they are still helpful. Look a bit rundown than before but is still clean. The reasons for coming back to the same hotel: + Comfortable bed and pillow! + The security: using Pullman's entrance + Value for money!! Very good facility and service at the price - incomparable to similar group of hotels. What I truly love this time: My room's location - on the higher floor and city + mountain view!

This could be the reason that bothers others, not me. Just stating it here for their consideration. -No lift up to Level 3, their lobby. You had to take the elevator from Level 2 to 3. May not be suitable for those who come with large luggage. I am a light packer so it is not an issue for me. -May be too crowded in certain seasons which caused you to use the lobby area for seating and had to wait for the clean cutleries to be ready. Nonetheless, this could be avoided if you take the breakfast at the earlier hour.

Extremely friendly and helpful staffs from receptionists to security personnels around the hotel. Added on an average of only 2 USD per person for breakfast which was an absolute bargain

Have to go through another hotels lobby every single time if you want to head outside.. also the area is unwalkable or streets uncrossable if not for the kind and helpful securities in front of the hotel holding off the traffic, be ready to always call Grab if you want to go somewhere

I like the location, it's really in the city center. I like the room, since it's quite a brand new hotel, so the room is clean and the furniture is all in good shape..the bed is comfy too..

Iron board is limited, need to reserve it early. The lobby is on the 3rd floor, so they don't have direct access from the lobby to the outside area (connecting to the Pullman Hotel lobby)

As usual standard IBIS Accor always good. Check in staff, her name Chica very fast, polite and helpful. Well done for her.

The hotel must notify guests who will check in that during my stay there is a big football party in front of the hotel. I definitely couldn't sleep as the crowd was very noisy until 3 am in the morning. My room is also leakage and already confirmed by Engineering. Hope in the future out of order room not offered to the guest.

- kid-friendly - small play area at the lobby - variety of breakfast - centrally located - hot/cold water dispenser available - friendly staff

- only 1 baby chair available :/ - not too straightforward to go to the hotel (have to go to Pullman first) - might get noisy on weekend nights due to events outside - room might be small with 2 children

The staff was friendly. The room was spacious with all nice necessary amenities. I always love the design of Ibis Styles. They provides water dispenser at the hallway and water jugs at the rooms. Gasibu jog track is in front of the hotel; convenient to do exercice at morning or night.

The entrance gate was quite confusing since its located in one area with Pullman Hotel

It's a nice, modern hotel. Good breakfast. Good value for price. Pleasant staff.

Elevator system is a disaster. Not enough elevators for full occupancy of hotel. Often had to wait 10-15 minutes to get an elevator. I ended up using the emergency stairs to get up to and down from my room. My room was on the 10th Floor, so it was quite a hike. But the climb was good exercise and better than standing for long periods of time doing nothing, waiting for an elevator to arrive.