The room was extremely comfortable, the beds, sheets and pillows, the bathroom, the amenities, the size of the room is perfect and the location too.

Two things caused me some discomfort, they were minor things but could affect other people: because the hotel was very close to the metro station, there was always a little noise from the trains arriving, but I think this was only the apartments facing the back. Another thing, was the distance from the elevator to the apartment. However, there was a fire escape very close to the apartment which was good.

I’ve stayed here before and it’s exactly as I remember it - beautiful, well located, and the service is impeccable especially the knowledge and responsiveness of the concierge for restaurant reservations and recommendations. Being located at Kyoto station means you’re well connected to the rest of Kyoto as well as other cities for day trips. Will stay here again next time I am in Kyoto.

A minor point but the bathroom in my room was quite dated, with the shower in a bath that only had a thin shower curtain cover which meant water consistently sprayed onto the bathroom floor. Might have just been the room I booked.

Located in the main Kyoto station, so connections to Osaka KIX limited train and Nagoya Shinkansen were effortless. Local trains all connect into this station. We weren't in Kyoto long so chose that convenience over staying in the historic area. Staff were efficient and very helpful. Besides the mall in the train station, which is huge, there is an underground mall with tons of restaurants just next to the train station. Also a 7-11 right outside hotel entrance : ) Taxis are always available just outside the hotel. Convenient to Fushimi Inari and south-west sights in Kyoto like Kiyomizu-dera. Room and bathroom sizes were generous.

The train station is so large it took awhile to find the hotel after arriving The hotel is also large so it can take a little time to walk to the room.

The location could not be more convenient just above Kyoto station. the bus interchange is just outside and there are loads of restaurants in the station complex (including ramen street and those belonging to the department stores in the building). The room was comfortable and western style although perhaps now a little dated, and my room had a nice view of Kyoto tower. definitely recommend staying here for convenience of location and facilities in the station building.

The hotel is huge and like a bed factory, so there were long queues for reception / check in and because of the size of the hotel, the staff were not as attentive as staying in a smaller property but that’s to be expected when staying in such a large hotel. also had to pay extra to use gym and pool which was not expected (it depends on what rate whether this is included or not)

The rooms at this hotel are huge by Japanese standards. The bathroom was very nice too. Staff were helpful and excellent and respectful service was provided. It is located right on top of the train station, but train sounds were minimal with the amount of traffic in the area. The buffet was top notch, with more than enough food -- both western and Japanese and more.

Our rooms were located very far from the elevator. It made you feel that you only wanted to leave the room once a day. Porter service made it easy to manage luggage, however. If you are older and have difficulty walking, I suggest you ask for a room closer to the elevator. The hotel is u-shaped with long corridors! We even saw an elderly couple lost in the maze. There are north and south wings and only one access from either the north or south elevator. There was also some sound of work being done below our rooms at night and early morning.

Here’s a review for the Granvia Hotel in Kyoto: “I had a fantastic stay at the Granvia Hotel Kyoto! The room was incredibly spacious, which is a rare find in Japan, and the luxurious decor added to the comfort. The location couldn’t be more perfect—right on top of Kyoto Station, making it so convenient to explore the city and beyond. The staff were exceptionally friendly and attentive, always ready to help with a smile. My room was made up beautifully every day, ensuring a consistently comfortable stay. Overall, a perfect hotel experience, and I would highly recommend it!”

We booked this for its location at Kyoto Station which offered easy access to trains, buses and even taxis. In cold weather its nice to be able to nip in and out from hotel to take the trains to and from places of interest like Arashiyama, museums and Nishiki Market. Staff were friendly and professional for check in and check out - we arrived a bit early but they checked us in and kept our bags for us while we went exploring. By the time we got back the rooms were ready and our luggage was in the rooms waiting for us. How nice!

Nothing at all. We would come back!

I loved the warm welcome I received and that my luggage was taken to my room. The room was enormous and so comfortable and quiet. I loved the extra touches of beautiful porcelain cups and green tea. Daily papers left at my door and I loved the shampoo in the large bathroom. The bed was comfortable and the curtains kept the room nice and dark. The chairs and chaise lounge were so nice to sit in too. Housekeeping staff so friendly as well. The location in Kyoto Station is fantastic. So handy for the Shinkansen and buses. The subway was easily accessed too as well as so many beautiful shops, cafes and restaurants. Kyoto Station is architecturally amazing and a destination in itself.

Nothing

It was so convenient to be here, especially if you needed to go multiple places and wanted to go to back to the hotel to drop stuff off - the location was prime and central to everything. Everything was really local. The best part in my opinion is the fact that we could just wake up, go down and get our tickets or reload our IC cards without worrying about the rush because if we did it later when the rush happens, it would have felt like a waste of time. We are so happy with our decision to stay here and look forward to coming back soon. The staff members - extremely nice and helpful. Any questions or confusion, they clarified everything and even walked/escorted us to wherever we needed to ensure we were taken care of. Thank you Hotel Granvia for the best hospitality!

- Perfect location given right above Kyoto station. Easy to get pretty much anywhere. Very easy for Fushimi Inari in particular (2 stops only / ~5 min on JR Nara line) which is handy if you want to go early before the masses. -Room overlooked the tracks and some of the city which was actually quite a nice view but also extremely quiet/no train noise. Large room, pristine on arrival and kept so by staff. - Several different dining options in JR Isetan and Porto (two different adjacent shopping centres). If you love ramen 10F Isetan is a dream - a floor dedicated to ramen restaurants only, featuring ramen from different regions of the country. - Though buffet breakfast stops at 10, a la carte breakfast goes till 11. Breakfast spread is decent. Includes fresh omelette bar. - Chromecast on TV which actually works.

- Extra charge to use gym/pool. - Breakfast needs brown / other wholemeal bread (only had white) though does have decent pastry selection. - if any allergies, a la carte breakfast service can be slow but seems more down to language barrier and their desire to be thorough which is fair enough.