Kind and helpful staff, clean place, well maintained and managed, perfect location, plus there is a mini onsen downstairs

Very conveniently located next to Kyoto Station. The staff was wonderful and very friendly. Breakfast was delicious and filling. The public baths were great. Having traditional Japanese accomodations was definitely a neat experience.

Nothing really but I will say I was a little beat after running around all day the second day and so had a hard time getting comfortable on the futon. That was the only day though, the other two nights I found it absolutely fine. I do prefer a firmer bed though so if you're used to a really soft bed the Ryokan style probably isn't for you.

The location right in the center next to Kyoto station was really convenient. I booked a japanese-style which was a really great experience. Bathroom was spacey with a bathtub and a modern toilet with bidet. Everything was really clean and the staff was really friendly and helpful. I also really liked the public bath in the basement. I really recommend staying here when visiting Kyoto.

Because the Ryokan is right next to Kyoto station I heard beeping noises (Kyoto station escalators?) and sometimes people screaming and laughing at night. But nothing a pair of earplugs can't deal with. Still 10/10.

The location is perfect! just some steps away from the train/subway station, full of restaurants and bars around (really many options). Bus for some of the main attractions from Kyoto is also very near and the Kyoto Tower is also just some meters away! We took the breakfast since we read that is a tradicional one, and it was AMAZING, the breakfast area were all in tradicional style and the food was wonderful! We really enjoyed the most! The room was pretty big, with more than enough space for 2 big luggages and also the bathroom was good, very clean, with enough space. We also loved that soon we come inside the Ryokan we leave our shoes down and everywhre we go barefoot! :)

It is located opposite Kyoto Station, very convenient when catching a train. Staff were friendly, helpful and spoke English well. Room was smaller than expected but clean and had everything you needed. The lounge area is spacious and there are onsen baths downstairs but we didn’t use them.

It is a very old building and the rooms seemed very tired. The futon mattresses were a bit thin, which could be uncomfortable for some people but not too bad. The doors are old lock and key type doors (no key cards) and the hotel has a curfew which you must keep in mind.

Loved staying here and the staff were exceptional. The breakfast was amazing and they even accommodated for my sesame allergy, giving me separate dishes. The public bath was very nice and we used it on all our days there. I loved the face cleansers especially. One of the nights we accidentally left our bag in McDonald’s and the receptionist kindly phoned up for us and we managed to get it back. The room itself was comfortable and a very cool experience. Recommend.

Close to the station. We had an end room with a view of Kyoto station and windows and two sides providing great light. Wonderful traditional atmosphere with futon and tatami - our room in particular seemed quite newly renovated/updated - different to the pictures which gave off an aged (but charming appearance - perhaps they have updated some of the rooms.) We opted for breakfast which was a traditional Ryokan breakfast experience - lots of small dishes. breakfast times were quite early between 7-8am. They were able to remove meat and fish for my friend (though not meat and fish stock from dishes.) The on-site sento was great! While small, it was nice to relax in after a day of sightseeing. Extremely convenient location directly opposite Kyoto station.

Nothing we really didn’t like! They had limited English available, though we were able to communicate in Japanese. Great service they also tried to communicate in some English at times. Overall the building is a bit old but everything is clean well looked after. The futons were quite thin and there weren’t any extra layers so quite a firm sleep - there were extra futons in the closet though. They held our luggage on checkout day but charge a flat fee 300yen fee after 3pm per piece of luggage - we made it by 3pm so didn’t have to pay but worth noting.

Matsumoto Ryokan staff were very helpful and friendly, the rooms were traditional, clean and well appointed and a good size for Japan. Great to have a lift for luggage. The coffee machine in the lounge made great coffee and was very welcome! The location is terrific for getting out and about in Kyoto as well as exploring the facilities for eating and shopping at the station. We loved it!

Nothing, it was terrific!

The staff were kind, and language barrier wasn't an issue! Extremely convenient location, it's right next to the station. Super great for a solo traveler, the bathroom and everything fit just right.

The building is rather old, to no fault of its own. The futon was a bit thin and uncomfortable, but overall still a great experience! Still highly recommend.

The location is perfect directly in front of the central station. The staff was incredibly welcoming and friendly. The tatami and futon are comfortable, but your mileage may vary. WiFi was fast and stable. Hairdryer was in the room, which is a nice detail. Overall a very good value for money!

The water pressure in the shower was not very good, maybe because of the 7th floor. Also, the windows faced directly towards another building, which can be a little disappointing if you were hoping for a view.