The hotel was great , convenient to the centre. Staff Amazing,my 2 dogs were well catered for . The ladies at breakfast were lovely, breakfast was good every thing you could want . Our dog friendly room Amazing, normally dog friendly rooms are basic and not nice ours was clean bright comfortable roomy ,it didn't seem like a dog friendly room it's what I would expect to have without the dogs . Two clean dog beds and 3 bowls in the room for them .bathroom was good very clean . I was a bit worried because of all the bad reviews. Our stay was 10/10 Thank you to all staff . definitely will return.

Everything was great

The location is excellent, easy walk to the centre. We were able to leave car in carpark before check in which was a bonus as we arrived early to have a look around York. Room and hotel were clean and had the usually kettle area. We ran out of coffee in our room and reception was very helpful and gave us more. I can't comment on the bar or breakfast area as I did not use it. This is our 2nd time here and we would come back a 3rd.

2 issues with room one was the lighting. It was very dark when getting ready no good lighting in front of the mirror. Also there was no dressing table in front of a mirror.

Good location in walking distance of City Centre. We were lucky and managed to secure a car parking space. Pleased it was a dog friendly hotel. Gluten free and soya milk options were available.

There was a party planned in the function room. The music was very loud in our room and went on until midnight. I understand that can happen when a hotel has a function room, but guests should be informed of that on arrival, especially because if the loud volume, you cannot go to sleep until the music has finished. This was a challenge when travelling with children. I think the hotel should definitely inform guests on arrival.

The hotel overlooks the city walls in the north of the city, only an 8 min walk from the famous Shambles. Loads of restaurants around. We loved the breakfast, it really set us up for the day. I'd suggest getting the waffle making machine you have at another Hilton I stayed in at Stansted, as we were secretly hoping you had one!

The room was set aside of the main hotel, on top of what must have been stables or carriage houses. Unfortunately, a car had parked right outside the door/entrance which meant we pretty much had to climb over the car to get in and out. The room was big and perfect for the four of us, but using the bathroom was awkward because the door lock didn't actually work, you could tell that it was misaligned so it didn't catch. Also, behind the toilet was a gaping hole through which anything could crawl in if it wanted. The sink was quite small with a glass shelf so low that you couldn't really lower your face to wash properly. The taps also opened the wrong way and I got wet when I first used it so a warning might be advisable.

We loved the breakfast buffet, it was excellent and a lot of choices available. We loved the evening meals a lot! We got upgraded to a deluxe king size bedroom, this was very comfortable and spacious, it exceeded our expectations! Bedroom got cleaned every day, great to come back to a nice fresh duvet after a long day out! A great location with everything in the city centre being a couple minutes away so found it easy to navigate to places we wanted to go to. We thoroughly enjoyed our 2 night stay!

The large lamp in the bedroom was quite dirty with stains all under the lampshade which was unfortunate to see. The windows were very old looking and could have done with a refresh.

Lovely sized room, great bed, shower, toiletries. Fabulous location.

Air con was good but situated away from the main area, room 210. Perhaps might be better if it could swap places with the desk, would feel it more. A little fridge would be useful to keep drinks cool in this warm weather. I rang down to reception for the loan of a brolly as we had unexpected heavy showers and no jacket and we're in our way to the uni for a graduation. We were advised you don't provide this service. I have been to many hotels that do, so I was surprised, it would be a nice little extra to have if needed and guests likely to be appreciative 👍

My god x what can I say about this hotel 🏩 amazing amazing stay and what a lovely amazing staff there who are so kind and helpful and friendly 💯 💯 💯 💯 THIS IS THE BEST BEST BEST HOTEL DOULE TREE BY HILTON in york people don't miss this beautiful hotel get booking as you will have a fantastic time and special arrival with a nice hot cookie as well x just like to say (HAZEL) IS 💯 💯 THE BEST QUEEN 👑 OFF THE CUSTOMER SERVICE AT THE HOTEL so fabulous and friendly person I ever met ( don't get rid off our beautiful HAZEL THE QUEEN 👑 OFF CUSTOMER service I can't wait to return again to this fantastic hotel very soon I am missing this hotel already I will be booking again very soon 💯 xx KEEP UP WITH YOUR FANTASTIC AMAZING WORK

NOTHING TO SAY

VERY comfortable bed, clean and comfy room. The location could not be better to get into the centre of York, a 5 minute walk to York Minster! The breakfast in the morning was very nice, cooked well and a lot of different styles of breakfast food.

The floorboards above my room were EXTREMELY squeaky. It was very annoying when trying to relax/sleep when a constant "squeak, squeak" of floorboards was directly above my head. Parking - I appreciate that York has very limited space for parking as the city is very old, and the closer to the centre the less there will be. As explained there are 24hr car parks very close by, which is excellent. As a suggestion, would it be a good idea to pay for a parking pass in the hotel, get a pass from the hotel and then this displayed in the car? The apps and parking systems can be very confusing and poorly enforced.

The room was extremely clean, well equipped and comfortable. Breakfast was included in our booking and was excellent. We were there for a concert in the Minster which was a gentle 10min walk away. As a Blue Badge holder, I hoped to find a disabled parking space. The gentleman on reception went above and beyond his job and checked all around the hotel for me, sadly without success. Service such as this was exceptional and much appreciated.

Limited parking on site although this was made very clear in all information. As a Blue Badge holder, i was disappointed with only two disabled spaces.

location of the hotel breakfast was really good plenty of options

we stayed in a suite round the side of the hotel which don't get me wrong was very nice but extremely noisy could here next room flushing chain and flickering a light switch plus staff pushing trolleys around at stupid o clock understand they got a job to do but at least let us have a little lie in didn't help being next to the bit where they are stored