We loved the property, room and service. The ample parking is a plus point. Communication was very friendly and responsive, both before and during the stay. We are vegetarians and they customised our breakfast accordingly, and it was excellent! The room and bathroom are large and very comfortable. The private backyard is lovely to have tea and breakfast in. The stone bathtub was very relaxing. There's a good okonomiyaki restaurant next door, and we enjoyed eating dinner there. The view of Mt. Fuji from the designated viewpoint at the hotel is beautiful. We would absolutely return to stay here!

I'm really nitpicking, but we missed having a side table on one side of the bed. It's something that they can easily look into.

The view of Mount Fuji from the room was amazing. the rooms are villas with a small garden, so you can have coffee or tea outside and relax. breakfast came as a picnic basket and was very nice. dinner can be reserved as you enter the room ( the hotel provides you with a list of restaurants and their telephone numbers). also, there is a washing machine and a dryer you can use.

nothing

The room was large, comfortable, and spotlessly clean. We had a great view of MtFuji from the garden behind our room...an even better view from the viewing platform. I think that the views are better than the hotel suggests in its promotional material. Useful facilities included a microwave oven in the room, and a guest laundry. Frozen meals can be bought from a vending machine. Restaurants close VERY early in Kawaguchiko, so the microwave allows 'fine dining' from Lawson or 7eleven. If you are too late. Nearby Zoo restaurant is a good option.

No problems. Everything met or exceeded expectations.

The suite we had was spacious with a fantastic view of Mt.Fuji (not every suite has this view). We loved the good sized bathtub which can fit two adults at the same time. Breakfast was delivered to us in the morning, we enjoy the privacy and food, good balance of protein and fibre. Rooms were clean, both bed and futon set were comfortable to sleep on. Also really liked the fact both simple and coloured Yukata (traditional Japanese bath robes) were offered for free.

The worktop for tea section was pretty in white, but so easily stained with any droplet of tea, slightly annoying. The bathroom can do with a strong fan to remove the vapour, smelled a bit stuffy the morning after bathing, though no where was visible with mold. For the winter, would be better to have warmer slippers for the backyard, a cherry on top, not essential however. For the breakfast, most of it was enjoyable, the fruits seem to be canned fruits, a strange flavour for us who are used to fresh fruits.

This was the joint longest stay in our 2 weeks of travelling in Japan. We booked for 3 nights but only stayed for 2 as we climbed Mt Fuji in the middle 24h period. The hotel is 5-10 minute walk from the train station/bus terminal so it is well equipped in terms of public transport, there are a couple dozen eateries within 20 minutes walk as well as convenience stores also within that walking radius. The staff were very helpful and spoke good enough English to answer our queries. The breakfast provided was a charming basked with fruit, rice and fish, miso soup etc. that was delivered on the mornings that we specified either at 7:30 or 8:30. The 'room' which was more like a small holiday let chalet was equipped with a doorbell camera so you could see who was at the door which was a lovely touch. The traditional decor was infused with some more modern finishing touches i.e. well equipped kitchen, TV and western style beds. The view from the outdoor area to the rear would have been spectacular had the weather been on our side with an undisrupted view of Mt Fuji (assuming the clouds aren't in the way like they were for our stay).

There was literally nothing that we didn't like. Everything was great with our stay!

I really cannot stress how exceptional this stay was. Our best stay in Japan so far. Location is about 10-min walk to Kawaguchiko station. Room is so clean and spacious, could definitely fit 4 comfortably although we are only 2, comes with a huge bathroom with vanity (which is rare in japan) and a medicinal stone bath too. We could even see mount Fuji from the garden. The property also has its own mt. Fuji viewing point which is perfect for pictures. Would love to come back again and stay here, with a group of 4 it would be even better value for money.

No complaints

This is a good option for couples celebrating something special and/or families of 3-4. The room is basically a full suite with a large living area. The room I picked had a full view of Mt. Fuji from the yard which might be special for visitors. Breakfast was in-suite and it had a mixture of ready made and homemade delights. Volume wise, it is quite a bit too, as neither my partner nor I needed lunch even at 2pm. The location is also a convenient 7-10 minutes walk from Kawaguchiko train and bus station.

Nitpicking here: the in-suite stone bath was a plus, but it did not stay warm for a long time probably due to the low quality of its cover. Beyond that, neither of us found anything particularly problematic with the room.

Comfortable and homey feeling. Never found any amenities lacking. Staff were professional and hand delivered breakfast every morning. They even put umbrellas outside our door during a rainy day when we didn't ask for it. Away from the hustle and bustle but still only a short walk from the train station and within walking distance of two good restaurants. There's a common area to view Mt Fuji in peace.

Bed was a little small and hard. Took some adjusting, I fell off it on the first night.

The room was spacious for four of us and loved the bathtub. The mount Fuji can be viewed clearly from our room. The staffs were very friendly and helpful.

It is a bit of a walk from Kawaguchiko station, about 8-10mins walk. As I am travelling with my elderly parents, it is a slight inconvenient. And there are not many food options around the area. However, the place was great and my parents loved it. Also, in the room, there is an information booklet on food delivery and you can get the staff to help you to put up the order.

NIce and big room for Japanese standards. Well located. Very clean (as Japan has used us to) and noticeable attention to detail. I would stay again, especially if staying for longer than 2 nights and in the Winter.

Everything was great. Not many dinning options in Fujikawaguchiko after 19:00 (or breakfast before 10:00), but that's of course not a property's problem (there's actually a vending machine on site).