Nice big room with a table and chairs. 12 minute walk from the station and a little further to the cable car and lakeside. Supermarket and restaurants nearby. God laundry facilities.

Pillows were a little hard.

Hotel is out of the way if the hustle and bustle of Lake Kawaguchiko. It's a reasonable trek to the lake but the scenery during the walk makes up for it. You are supposed to be able to see a towering view of mt fuji from the road in front of the hotel but unfortunately during the 3 days we were there it was foggy and we could see anything. When we come back to Fujikawaguchiko will definitely stay here again, hopefully it's sunny this time so we can see mt fuji.

We stayed only one night at Hotel Sawa to rest from skiing all day and returned home in the morning of the next day (We live in Tokyo). We made a reservation with them because the hotel we usually stay for our skiing trips around Mt Fuji was full for the night of February 11th. We found Hotel Sawa excellent. The location is super easy to find, they have parking lot, the receptionist was fast and we were in our room in no time. The room was nice, clean spacious (we were not expecting such an spacious room for the low price we paid), the beds and pillows were really comfortable. The hotel itself doesn't have that many amenities outside (we saw a microwave)and not luxurious at all, it's quite simple, but it's the perfect place to go to sleep after enjoying the many attractions that available in the area. The hotel is close to everything, Lake Kawaguchi, Fuji Q Highland and our case, our interest is skiing, so we went to Fujiten which is around 15 mins drive. The room has shampoo, conditioner, body wash, water electric kettle, TV, a table, 2 nice chairs, outlets to plug our devices, free Wifi that works and is reliable and the beds/pillows are awesome. The closet is really spacious too. We were highly pleased with our short stay and definitely plan on staying there more since they offer even better deals than the usual hotel we stay for our skiing trips around Mt Fuji, and we usually stay for 2 or 3 nights instead of 1. Really, really recommend Hotel Sawa.

Nothing. We liked everything.

View of Mt Fuji from corridor. Receptionist welcome me on my own language through tablet

There are not enough taxi cars when you are with big suitcase. In general the operational hours of Kawaguchiko entertainments and transport to them is very short, so we cannot enjoy all of them. First Bus to 5th station is at 9:20am, last cable car to pagoda is 15pm, last bus to flower festival also. So no way to do even 2 of this in 1 day

The location is walking distance to the kawaguchiko station. The location is very excellent! You can view slight mt fuji from your balcony. For majestic view go tu the end of the building and open the window. Clearly saw the majestic my fuji. The room is big too. Very affordable

The furniture is bit aged but it still okay. No slope for wheelchair or stroller to the main entrance.

The room was more spacious than expected which was nice. There was also a balcony - though we weren't able to book the side of the hotel that faced Mt. Fuji. Amenities were standard though not as good or as plentiful as other hotels I've been in, they had the basics (e.g. toothpaste, toiletries). The staff were friendly and helpful - we bought a lot of konbini (convenience store food) and they gave us plates and cutlery when we asked for it - and they had umbrellas you could rent which was useful as it was rainy when we went. Good value for money.

Not my favourite beds. I'm used to a double bed and I move a lot in my sleep so the single bed felt really small and I kept moving off it - I'm only 166cm so tall people probably wouldn't love it. I wish the blankets were larger - they covered the single bed but that's pretty much it. One old microwave in the hallway but it was usable so not too bad. The location was about 15 minutes away from the station - and not a great route if you have suitcases, even light carry-on ones.

Great location, big balcony, close to the train station, outside of the hotel you have a good view of Mt. Fuji

The staff didn't ask if we wanted breakfast, one the first night I could understand because we arrived late, at 22:00 and you needed to order before 21:00, but on the other days it wasn't suggested. It wasn't included in the price, but I probably would have taken it. Also, I tried to use the microwave and it was filthy.

Really big room, especially compared to usual size in Japan at this price point. Had a view of Mount Fuji from the balcony if you sort of lean and look sideways, but I wasn't expecting any view so was excited to see it! Room has tons of storage space for your luggage and clothes and an area with a kettle and sink. Staff were great, communicating with us using Google translate.

Decor and furniture is dated, and amenities are lower end / no frills (e.g. paper cups, no coffee or tea provided). Location is a bit of a walk to the lakeshore where most restaurants are located.

It is clean and within the quiet part of the neighbourhood. Away from tourists’ main attractions, so it is a bit of a walk but still enjoy the stay. The best part of the place is that when the weather is good, it has a very beautiful view of mt fuji, which is so much better than the tourist spot of Honcho street in my opinion. Staff were also helpfull, we were rushing to kawaguchiko st and staffs tried their best to help us by calling taxi and witholding departing bus.

This is our second time staying at Sawa Hotel and once again we're very, very pleased with our stay there. The staff is always super helpful and kind, quick check in process, the room is very clean, spacious and comfortable. The wifi is very reliable, we connected 2 phones, 1 tablet and 1 laptop to it and everything worked without any issues. The bathroom is spacious & the hot water works. The location is excellent and very easy to find. They have free parking lot for guests, which is awesome. We highly recommend Sawa Hotel for anyone looking to stay near Kawaguchiko Station, Fuji Q, Fujiten and any attraction nearby.

No complaints at all, we only have positive things to say about Sawa Hotel. This is not a luxury property, it is a budget hotel, but it offers excellent location, reliable Wifi, clean & spacious room & bathroom, & the beds/pillows/blankets are very comfortable. Again, highly recommend.