Obsessed with the top floor public onsen, especially the outdoor. Both onsen pools are spacious and were never crowded. The indoor hot spring has fragrant flowers from 3pm to 10pm, an exceptional feature that will captivate any ladies. The toiletries were amazingly good. My hair was extraordinarily softened with the well known brand Tabibijin products. Room was very cosy in Japanese tatami design. Ample space, fridge and glasses available, hot water flusk ready and a set of yukata to make a foreigner feel closer to Japanese culture. Recommended hotel for Gero town.

Nothing.

This was one of best decisions on japan trip. Kisoya made my Gero trip so peaceful and lovely. I enjoyed the Ryokan inn stay. I would definitely recommend everybody to go Kisoya. All the Ryokans numbers are mentioned on the map that you get from train station. I walked to Kisoya and it was easy to reach. The staff are very sweet and super helpful. They go out of their way to assist. They have Public onsen on 6 floor, it has amazing massage chairs and vending machine as well. My tatami room was best, it has fridge , a set of utensils to use, water boiler, and room has a safe box with big mirror. Air purifier was set on aitomati which I really appreciated. Futon and mattress were already there. It was one perfect beautiful lovely stay. Its beside family mart and footpath. I just loved it so much that I am out of words to describe it. I wanted to go to Gasho village and the Ryokan van dropped me at no additional cost and offered to pick if I needed to come back. They do sell Gasho village tickets and onsen pass also . When you complete checking, you will be asked to pick Yukata of your choice as per desighs and sizes available. Very organised process and you can buy the souvenirs in here and pretty much in all Ryokans. They provide drop service to station. Oh yes, their onsen has roses 🌹. Room has a tv and table for dining. Over all, my experience with Kisoya is 5 stars 🌟

The Personal was really nice and friendly, the Inn is located right besides a Family mart and otherwise Central enough to reach every place of interest in about 10minutes. The rooms are really nice, and comfortable and offer tea, a private fridge , bathroom, and a small side room to sit at a window, which was great. The onsen is located on the rooftop and was really relaxing, we used them multiple times, even while also visiting some of the public onsen in Gero. All facilities were also clean and tidy. Overall the stay was a real highlight.

The room we got had a private bath which was wonderful. The public bath was amazing and it was a great size.

I don’t know if I accidentally booked a smoking room because the whole room smelt like stale smoke. It did give me a shocking headache so just be super aware of that when booking if you are a non smoker.

The room was great, the futon bed very confortable, the onsen was great and definitely a highlight. I would definitely book my stay again there next time.

Nothing I can think of

The price is an absolute steal. Although the building exterior is completely modern and the lobby area/staff feel more like a normal business hotel, the room and onsen facilities themsleves are of equal quality to more expensive ryokans. Although I did not get the evening meal, it would have still been very affordable, and the room was extremely nice, spacious, and comfortable. The onsen is quite nice, even if the outdoor bath part is a little bit small.

Nothing at all.

The food was good The onsen is good

The onsen is great and we loved the yukatas provided by the hotel. The staff of the restaurant was lovely.

No room service.

We want to come back again for next trip.

Clean and can walk around.

A wide and comfortable room and a great onsen at reasonnable a price. It was a perfect night for me!