The Japanese room was excellent: extremely roomy, beautifully designed (especially the lighting!), and well equipped (washing machine, forks and spoons, kettle)! The location is pretty decent: nothing exciting, but very much within walking distance of where things happen and from the train station. The house manual even explains, in english, how to use the machine. We arrived before check-in, and the staff put our luggage on a cart. When we checked in, the luggage was already in our room! The experience is overall really well thought out.

Nothing major: it would have been nice to have more staff that are comfortable with English. And it's a shame there was no onsen on the top floor: with a view to Sakurajima, it could be a huge hit!

Very spacious and clean, well designed rooms (Japanese modern) for a city stay with all the facilities we needed to make us comfortable - washing machine within the room, sitting area, good sized tub, portable vacuum, they thought of almost everything! Location is great right between Kagoshima chuo station and tenmonkan shopping area which are walking distance/ a couple of city tram stops away.

Check in process for larger family groups could be easier. Thankfully a staff was there to help us or we would have been stuck at the self service terminal for a while. Nearest coin parking has limited lots and gets full quickly on some days.

The room was very spacious and equiped with a lot of convenient things (microwave, fridge, washing machine etc.). Bathroom was also comfortable with a good water pressure. Beds were big and soft. Breakfast was tast and you could choose a lot of things.

The room could have been a little bit more cleaner, we found an old sock on the floor. Although the room was very spacious and comfortable, we struggled with operating the light switchs and the washing machine. Maybe some instructions (in English) would be nice. Location of the hotel is okay, but not in a central place in the city (it is close to the train station though). During our stay the alarm went of in the early morning and a loud japanese voice was saying some things. We rushed downstairs and it happened to be the alarm for earthquakes, but nothing was said in English. If you want foreigners to come down during an actual earthquake it is essential that they know what is happening, this could be dangerous otherwise.

- Extremely spacious room with nice aesthetics - Great price - had a washing machine room and a kitchen area. - Decent breakfast, have to take this to your room though - Walking distance to train

- Kitchen utensils, some had stains on it but expected since there's a lot. So would recommend to wash yourself. - Nothing else, the place was great

The accommodation was up to standard, and the service staff were helpful. It was different than anticipated, and once we got into the swing of things, we found it easy to navigate, and the cost savings in how things were run were to our benefit. The beds were exceptionally comfortable.

Initially, we found the room key arrangement challenging (there is no key—one gets into one's room by way of a code for your room). Unless specifically requested, there is no room service. I am not suggesting that these were matters that we did not like; instead, they differed from the norm, and we had to familiarise ourselves with the arrangement.

Very new, exceptionally well appointed and spotlessly clean. We had everything we could possibly want. The staff were absolutely amazing. They were so incredibly helpful. We wanted to book the Samurai Experience at Sengan-En, but could do it online, as there were issues with the translated pages. We requested assistance, and staff went out of their way to coordinate bookings for us. It was a group present for wedding anniversary, as well as three birthdays in close proximity. This raised our trip from great, to truly spectacular. Thank you so much.

There was nothing we could possibly think of.

First, the room was the largest we’ve had so far in Japan. It was spacious, super comfortable, had a great view of Sakurajima and even had a washer/dryer which was appreciated. The staff was super helpful securing parking (note: reserve in advance as parking on site is limited) and with the complimentary breakfast (which was also lovely). Finally, it’s location was convenient: about a 10-minute walk to the train station and It was around the corner from our favorite izikaya, Gaoryu, where we ate twice because the seafood and sashimi is amazing as is their speciality fried daikon (yum!) and fried pork plus the owner “Mother” and her son make the place fun.

Nothing

Large comfortable and clean room with lovely view. Modern design. Quiet at night. Well equipped kitchenette and having a washing machine was useful too. Quick walk from the main station. Friendly staff. Easy check-in and checkout.

Some teabags in the room would be useful. No storage space for clothes aside from some coat hangers. Also, some of the staff spoke no English but we managed. I'm not sure it was really 35 square metres as claimed on Booking.

The room was very large and spacious with separate areas for sleeping and watching TV or relaxing. There was also a separate kitchenette with supplies, bathroom, shower, and even a combination washing machine/dryer with laundry detergent. It was an awesome room.

Although the food at this hotel was okay, the way you had to get your breakfast is not well organized. Breakfast items were placed in the middle area of the hotel lobby. Each person is given a take out box and you fill it with what you want, then take it to your room to eat. If you want to get more to eat, you go back down to the lobby area and get more, if there is more. There was no organization as to where to start, which direction to go, or where utensils were located. If you try to take more food (to prevent you from making another trip down the elevator) it becomes hard to carry your boxes and coffee, and push buttons in the elevator. People were reaching over each other to get what they wanted to eat. We certainly don't mind eating in our room, but this was very unorganized.

Basically, I like everything about this brand new apartment-hotel in Kagoshima. This place can be reached within 10-minute walking distance from Kagoshima-Chuo station, and another 10-minute walking distance to the Tenmonkan area. Even though I had to do a pre check-in procedures, but the staff was there to help as well. By the time I finished the whole check-in process, she told me that we got an upgrade from a 4-person room to a 6-person room. The room is very modern, spacious and comfy. It consists of two king beds on the lower side, two single beds on the upper part, a huge sofa and a medium-sized table. A small kitchen is placed at the corner, with a medium-sized fridge. A toilet is placed separately from a spacious bath room. There is a huge TV in the room which can access Netflix, YouTube etc. They also provided free breakfast for all guests.

There is no actual dining room, so either using the waiting area at the lobby or at the foyer. The power switches are a bit confusing as they are located at different areas of the room.