I recently stayed at the Sotetsu Fresa Inn Chiba Kashiwa, and I must say, this hotel exceeded all expectations. From the moment I checked in, the staff went out of their way to ensure my comfort and satisfaction, showcasing an incredible level of professionalism and attentiveness. Cleanliness and Maintenance: The rooms are impeccably maintained and spotless. It's clear that cleanliness is a top priority here, as everything felt fresh and sanitized. You can truly relax knowing your space has been thoroughly cleaned and cared for. Exceptional Staff Service: The staff's kindness and attention to detail are second to none. I made a mistake by initially booking a smoking room, and after realizing it, The staff not only noticed this but also proactively offered to change my room to ensure I was comfortable. Their thoughtfulness and commitment to guest satisfaction were genuinely heartwarming. Outstanding Amenities: One of the highlights of my stay was the abundance of free amenities available right by the elevator. They provide everything you could need and more: face masks, body lotions, face creams, bath bombs, razors, toothbrushes and toothpaste, chopsticks, teas—you name it, they have it! This level of generosity is rare and truly enhances the experience. Value for Money: The value for money at Sotetsu Fresa Inn is simply unmatched. The quality of service, the cleanliness, and the array of amenities make it an excellent choice for both short and long stays. Minor Drawbacks: There are only two slight inconveniences I experienced: Outlets by the Bed: There are no USBs or power outlets by the bed. However, the hotel compensates by providing an extension cord with USB ports, which is incredibly thoughtful. Bathroom Fan: The bathroom fan cannot be turned off, which might bother light sleepers. Thankfully, the hotel offers free earplugs, conveniently located with the other amenities, to address this issue.

I’ve always enjoyed staying at Sotetsu Fresa Inn whenever I’m in Japan, sometimes for up to two weeks. The location is perfect, with restaurants, Don Quijote, and everything else nearby. The highlight for me has always been the warm and welcoming reception from the front staff.

That said, I did notice an issue during my stay on this visit. The Japanese cleaning lady on our floor didn’t share the same friendly vibe as the front desk team, especially towards foreigners. It was a bit disappointing compared to the otherwise excellent experience.

The location is good, walking distance to the main train station. A lot of restaurants and shops nearby. Staffs are friendly and helpful and always cheerful. Rooms are maintained and clean. Facilities that are indicated are all available for your convenience.

The check in was a bit confusing for a first timer, but staff was helpful.

super convenient and whilst a small space, well laid out. good amenities on the floors (laundry, vending machine with beer and coffee, free ice machine). nice room amenities including face masks.

the bathroom always smelled like urine and the ventilation didn’t turn off, however the sound was minimal when the door was shut. would have been nice to open the windows but they are locked.

This location suited our needs as it was close to a venue we were attending regularly. It is also close to the train station and surrounded by very good quality restaurants. It was quiet.

We stayed for 10 nights and the breakfast was included. It was very good but after 10 days a little repetitive.

The staff was amazing! They were so kind each time I asked to exchange my larger yen for smaller bills or came to them with a random question (like where to buy construction worker pants). They saw me repacking my suitcase in the lobby and offered me some bubble wrap to keep an item safe. Wonderful hospitality.

The facilities were very clean and modern. There are tons of free items to use in regards to toiletries and self care, the staff were very friendly at explaining anything, and the breakfast was great too. They had vending machines, laundry, and other bonuses throughout as well

Breakfast service was great, Laundry machines initially were tedious to understand instructions in japanese until we found English Instructions, finally the Umbrella service really helped on rainy days.

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Good and convenient location. Dry quiet. You a get a very good night sleep. Great amenities which was great. The staffs are very friendly. Looking forward to use this place for the 3rd time. I love this place!

The staff ( front desk & cleaning) very helpful & accomodating The comfy bed & pillows

Out-dated tolet bowl, been staying here for 8th times i think the toilet fixtures need to change The room carpet ( room 907) is quite old looks dirty, need to change