1) Convenient. Near to bus and train station. Hence no need to lug your luggage to far as Arima is known for its hilly slopes. 2) Comfort. Though it is an old onsen hotel, it is still very well kept and welcoming. Onsen is not big but well furnished with the necessary amenities. 3) Food. As usual, they will provide excellent traditional Japanese cuisine with local produce. Another plus is that they provided a different menu for the 2nd night dinner instead of just repeating the same menu (which some onsen hotel do). 4) Luggage: We took a bus from Kobe Sannomiya to Arima Osen and return using the same. Luckily, we parked our huge luggages at Sannomiya station lockers, as the return bus do not take in luggage storages - I have seen people carried the huge luggage up the bus and cramped the whole aisle. But it won't be a problem if you decide to take the local train instead. 5) Dates: We chose to stay during weekdays (Thur-In and Sat-out) to avoid the crowds. Most people stayed for one night for the onsen experience which is more than enough as the shopping streets are touristy and not that big too. We stayed for 2 nights so that we can have a little more time to explore the Mt Rokko side via the ropeway and do some little hikes, and to explore other food options in the area. 6) Price: Well....all onsen hotels are expensive unfortunately :P.

Nothing that really affects our stay there

Arima Gyoen is a wonderful place to stay and relax. The hotel staff was wonderful and very friendly. The bath was very relaxing and a lot of care products are provided (at least in the women bath). We expectet a buffet for breakfast, as we thought that was what we booked and what was stated at the website. In the end they carefully prepared breakfast for all the guests at their table. I would definitely stay here again.

The building itself is quite old but that is the case with a lot of buildings in Arima Onsen. One thing you have to remember is that because of this, you have to remember that some phone chargers need an adaptor to fit into the outlet. Also, regarding dinner and breakfast, just know that they serve you high quality Japanese food. Maybe even some things, you haven't tried before. Maybe if you are not a big fan of seafood, tell them beforehand. Otherwise, enjoy the good food!

The location is good, very close to the bus station and the Arima Onsen street. The staff is very friendly as well as they helped us to book the bus ticket back to Kobe! Both the dinner and breakfast are delicious and well served too! Towel, shampoo, body shampoo, face cleanser, lotion, and etc are all provided at the hotspring area!

All is good except for there's no towel provided in the room but only at the hotspring shower area.

The property is close to the bus stop and points of interest in town. Our room was beautiful, the meals we had were huge and the staff were very friendly and attentive. This was our first onsen experience and it was fabulous; there are multiple public baths and lots of skincare in the changing room.

There was nothing bad about our stay! The meals were heavily seafood based so this may be a point to consider when booking but we really enjoyed our experience! :D

The room was a traditional Japanese room with a balcony. It was very spacious and the bathroom was very large. We had our dinner served in our room and it was delicious with many different traditional Japanese dishes. Breakfast was served in the dining hall, but there was too much food for me to eat in the morning.

There are three baths so if you go at a busy time the baths will be crowded. Also, on Thursdays the baths close at 9:00 am so I wasn`t able to go into the bath before I left. I wish the baths were open until 10:00 am.

very nice food, good portion. Comfortable room though it's a bit small. Futons were comfy. There are 2 type of Onsen, nice experience, the silver onsen was a bit too hot. They have a Chinese speaking front desk person.

Try not to order kids meal, it's pretty much a whole plate of fried food. Not much facilities, onsen is quite small, but it wasn't too busy.

Food, Onsen, quiet atmosphere

Parking on arrival awkward., Room a little dark

Location - right smack at the front and within walking distance to shops around town and bus stations. Staff - courteous and welcoming, and service staff during meals were highly efficient. Food - in-room dinner was a marathon and a feast for royalty. We had breakfast in private banquet room just for our family of four with personalized service. Onsen - fabulous

Nothing.

The room was nice. The staff at reception acknowledged that we are from HK and gave us introduction in Cantonese (very warm welcoming). Food, both dinner (in-room) and breakfast (in the room nearby) were amazing. The lady served us can speak in Mandarin. Regarding Onsen, there is a website to check the traffic which is great! We really enjoyed our stay!

the interior is quite nostalgic but working fine.

The staff were all very polite and helpful, and the onsens were well designed and a great addition. The food was really delicious and there was plenty.

The onsens were just a little too hot actually, it was a little uncomfortable. One criticism was the food felt a little rushed; there was an awful lot of food and the staff kept brining in the next courses pretty quickly right after the previous so I couldn't quite relax and eat at a relaxed pace, but they were always so polite and maybe that's how other guests usually like to be served...