Super cool onsite natural onsen in gold and silver style (must try) & Natural sauna - all included in room price Nostalgic feel room

Staff are overwhelming with locals and unable to communicate well during check in. They wrongly communicated that there is a bus shuttle from hotel to bus stop, end up nothing and we have to run down with huge luggage to catch the bus Hotel are situated at steep uphill so you might wanna store luggage in the city. Otherwise you have to bring your luggage to climb up the steep hill (10mins walk) from byus station - hope to have shuttle bus services from hotel

Comfortable tatami room, delicious food (included one Michelin star-equivalent kaiseki dinner and a gourmet buffet breakfast), and relaxing onsen. There are two floors of public onsen featuring all sorts of pools, waters, saunas. There is also a basement onsen only for hotel guests open until midnight. You can even visit the public onsen for free on the day you check out.

Non-Japanese speakers: The staff has English papers at the front desk containing the critical check in/out instructions, room info, property map, and hotel/onsen rules. The staff do not speak English. The menus and most signs are not in English. The staff were so willing to help that they recruited their non-staff friends on the phone to help translate when we had questions. Do NOT come if you have food allergies or are a picky eater.

Large Japanese room with beautiful view of towering bamboo. Comfy futons, tea and kettle, nice bathroom, good breakfast and access to adjacent large and busy onsen. Visit information center upon arrival, they will call shuttle and hotel will pick you up. Very accommodating staff.

Nowhere outside of room to relax (except beverage room and a few chairs in lobby). Wished there would have been a comfy sitting area. No food at hotel. Some staff spoke some English but not others.

There are 5 open-air baths on the 2nd floor, which were nice and the meals were good. Even the simple internal onsen at the B1 was nice to wash in the morning.

The hotel is on a steep hill, so it was a little difficult to walk. The shuttle stops in front of the station, so take it up. We didn't have any information, so we walked up.

Frequent free bus transportation from train station to hotel, hotel to train station. They also provided free bus to the ropeway. Osen had various experiences.

Setup to use a separate elevator (one of 2 elevators) to the special osen and breakfast was hard to understand at first. At the elevator removing your slippers and putting on a special sock was a bit confusing. Once you use it, it's ok.

Big and varieties onsen bath room. Great dinner and breakfast. Have a parking lot on space.

Have a little old smell in the room. Futon bed is not quite enough clean.

location is good, walking distance to Main Street & train station

confusion as hotel is linked to public bathhouse. could be better if there was an open-air onsen for hotel guest.

Great location with fascinating amenities. The Onsen was fantastic! The food onsite was delicious and they had good coffee in the breakfast buffet!

The dinner set is delicious. Comfortable and peaceful osen exclusive for hotel guest.

Too many customers at one time for breakfast.

The Japanese style room was very beautiful, the breakfast very nice. But I mostly recommend this hotel for the internal onsen which was the best I never tried. Super beautiful and big, with different spaces both indoor and outdoor. Very recommend