Location, location, location. A few mintue walk to the Matsumoto castle and everything else you would want to explore Matsumoto city. Room was pretty spacious and we were able to open our luggages out. Staff were so friendly as well. They were able to help us with sending our luggage to our next destination!

They were so kind. I booked the wrong day - somehow I booked the day before we actually arrived. But they very kindly let me stay for the night I needed and gave us an upgrade to a bigger room at no extra cost.

So close to everything. Very friendly staff.

Very centrally located near the castle and other walkable locations. Staff was helpful in arranging to forward our luggage to our next destination and making dinner reservations for us. They provide a useful restaurant list for guests.

It was all fine. Room was a bit small but we didn’t opt for the most expensive castle view room.

the hotel is situated close to everything you need in Matsumoto. The room was big and comfortable, the shower had really good water pressure and in general we enjoyed our stay!

The WiFi in the room was very weak, but that was the only thing.

The location is unbeatable. The hotel is beautiful, the staff is exceptional and the breakfast was excellent. Incredible value for the money. Couldn't record it more.

Nothing

Lovely staff, gave us a free upgrade to a fabulous corner room. Thanks for the hospitality!

Great breakfast buffet in an amazing banquet room

Matsumoto is quite a small town (at least the touristy parts) and this hotel is located a short walk from the train station and most places you are likely to visit. There are a bunch of restaurants around, but many of them seem to require reservations (ar just don't want English speaking tourists, considering that a few who turned me down were near empty). The area is dead quiet at night. The check in was a breeze thanks to Izumi and Saki who were both very helpful and spoke impeccable English. Even staff who didn't speak English (or were simply reluctant to do so) really went above and beyond to help. After having stayed in more modern looking hotels in Japan, the room interiors at Matsumoto were almost quaint which was nice for a change. It's also the only hotel I can think of which had an English manual for the remote controls for the TV and AC with buttons in Japanese, which is some lovely attention to detail. The bed was comfortable and the room of course impeccably clean. If I ever come back to Matsumoto there is no doubt that I'll stay here again. The quality in relation to the cost is amazing.

Can't think of anything.

The location near Matsumoto Castle was very good. There was a 7-11 right near the castle entrance which was very convenient because there was hardly any choice in restaurants around the hotel for dining, so we had to make do with convenience store snacks because we were too tired to go far for dinner at night. The room was well appointed. The beds were very comfortable. The kitchenette with kettle, microwave and refrigerator was very welcome. Quite large breakfast selection with a separate Japanese and Western section. All day free tea/coffee in the lobby was welcome, and one morning I even found chocolates :-D Very pleasant and helpful staff who could communicate in basic English.

There was a French restaurant (and also a Japanese restaurant if I remember right) advertised in the elevator but found there was no such restaurant in the hotel. That was disappointing. The hotel needs to let us know that the entrance is on the side street, as there is nothing in the front on the main street to indicate where the hotel is, let alone the entrance is (this is where Google map tells you to stop).

Our room was very comfortable and had views of the mountains in the distance. We also liked the fact that most of the places of interest in Matsumoto city were within easy walking distance of the hotel. We also noticed that the reception desk displayed flags of the non-Japanese nationalities staying at the hotel on a given day.

Although the breakfast room was grand (being the lobby of a former bank in Art Deco style), the food was somewhat disappointing as not everything seemed fresh, at least on the first day of our stay (probably because there were few guests breakfasting that day). There are cafés in the vicinity so one doesn't necessarily need to eat breakfast at the hotel.