I liked the property with private outdoor onset and the room was so pretty and comfortable.

But the food made me very disappointed. This hotel charged almost us$700- I could not believed they only gave three pieces of beef and two pieces salsimi plus two small pieces of salmon sushi, others are vegetables for dinner. No any seafood was provided, no any special sauce provided for food. Compared to the one I stayed not far from this hotel, the price was just half of this one, the food was so delicious and a lot of food including different kinds of seafood. I hope they can improve and make us think worth the money we pay.

This is an excellent ryokan with very professional staff who paid close attention to detail. the room are clean and bright.

nothing really :)

Wow! This was my absolute favorite stay in Japan and way better than staying at a 5-star restaurant in the heart of Tokyo. Service was amazing and kind. We will never forget the kindness and treatment we received at this place. The onsen experience was amazing and I would definitely recommend it to anyone going to Japan for the first time, especially a private onsen in your room. The breakfast and dinner served was amazing and I cannot wait to come back here again.

Nothing - The only annoying thing was there was no information regarding getting to the hotel from the train station. We did not organise a pickup, luckily the staff at the train station organised a pick up for us and we waited about 10 minutes for staff at the hotel to pick us up on the bus. Also, another negative was at the end, once we checked out we still needed to wait over an hour for the bus to take us back to the hotel. This is as the told us the bus would come at a certain time but it didn't and we needed to wait.

We liked everything about Bettei Senjyuan!! It was simply stunning. You can check in from 1pm and we would highly recommend you do. The property was aesthetically beautiful and the luxury touches made this fairly expensive stay completely value for money. The onsen - private and public - were amazing. And the food was a feast in every way.

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We're so glad we decided to stay here -- we absolutely loved the food, the staff, and all of the little details of our room. We were pretty frazzled after 4 days in Tokyo, but we emerged from Bettei Senjyuan completely relaxed and ready for the next leg of our journey.

Staff make you feel like royalty. Remarkable views and experience. Facilities around the hotel and food was excellent and numerous. Public bath was large. There was a lot of complimentary food and drink provided even when we were checking out. Staff were incredibly helpful in booking us transport and understood English very well for that area of Japan. Staff were also very kind, gave us a discounted price on some alcohol and the chef gave us some complimentary joshu wagyu sushi. Private onsen in room was amazing. You can choose how soft/hard you like your Pillows and mattress. Overall it was by far the best ryokan/hotel experience I've had.

Ipad provided to request things from staff was only available in Japanese which was understandable but slightly inconvenient. Photos of the private onsen exaggerate it's size significantly.

This was a very good experience all around. A bit remote from the tourist cities of Tokyo, Kyoto and Osaka, but a hotel pick up from the local JR line was really useful. The hotel was very picturesque, but the highlight was the individual onsens within each room. The staff were very friendly and attentive, but a special shout out to Wakana took the famous Japanese hospitality to a whole new level. 10/10!

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The meals were superb, and a great way for discover specialised and traditional Japanese cuisine. The staff were plentiful and very attentive. Wakana Saito who served our meals and assisted us throughout our stay spoke excellent English, and was a genuinely warm and friendly lady. The room and attached spa bath on the balcony was first class.

Minor, but a lack of English language channels on TV.

This is the best onsen we have been to. Exceptional service and facility. You feel that they care for every detail and do their best to provide an excellent environment such as the in-room amenities, the setting, and nighttime snacks and drinks. The onsen in the room is beautiful, and the public onsen faces the snow mountains and creeks that are so pretty. The kaiseki, the service, and the staff are first-rate. Thank you.

Nothing. Everything is perfect.

7 course dinner and a choice of western or japanese breakfast. Each meal is an exceptional culinary experience. Simply fantastic. The place is well kept and the staff is friendly and helpful. One of the best stay I have had.

Nothing bad about Senjyuan, this place is perfect and suitable for family stay. We stayed for 2 nights and decided to extend 1 more night because it was too good.