The location - very close by to the station. Very walkable. Close to the outlet mall. Ample parking space FOC at hotel property if you rent a car. Car rental is 15 mins walk away. Family Mart directly opposite with just about everything you need especially if you have a family and need stuff. They even have warm inner clothing items during winter.

The staff members while efficient and polite, were rigid. Like when we asked for assistance to book a resto next door for dinner before we set out to see the snow monkeys (1.5 hrs drive away), we were told they can help with request but we had to be physically back at reception at 2pm for them to do so. #facepalm

Breakfast was exceptional and was served in a picnic basket, which was so cute. I wish I could bring the basket home haha. Also, a special shout out to the front office staff, a lady, and a gentleman (sorry, I didn't take down their names, I checked in on 6/3/2024 in the late evening) Thank you for helping to make a police report on my behalf as I was panicking and didn't know what to do. I had lost my wallet at the taxi stand outside the premium outlets. Thankfully someone found the wallet and handed it to the police station.

Nothing. I loved everything about the hotel

We had a relaxing 4 nights stay in 2 x Standard Double Rooms - Main Building, and 1 x Standard Twin Room - New Building. Room is clean, bed comfortable, and bathroom layout well configured. Shared lounge area is great for small group travelers to gather and while away with free self-serve beverages (available at certain hours). Non-smoking throughout the hotel is a plus for us. Service staff generally warm, friendly and helpful. Location is excellent - close to JR Train Station, Prince outlet shopping mall, eateries, shops, convenient store plus Delicia supermarket. Free parking for hotel guests.

None.

Hilariously welcoming and complex toilets - so happy to see you every time! The room was spacious and comfortable. The staff were very kind and helpful. They stored our luggage after check out so that we could enjoy our day and let us into our room early on check-in. Great location: walking distance from the train station, shops and restaurants.

There was rarely anyone at the front desk, although they were very responsive by text to make up for it. And, of course, they would come if you asked them to. I would have liked the ability to get a latte on site somehow, but there were local coffee shops within walking distance.

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

Nothing at all. It was perfect.

1. The size of the room! 2. Breakfast delivery - in a wicket basket, feels like a picnic in the room. 3. The bathroom and amenities feels luxurious. 4. Dining and convenience stores are nearby and offers quite a number of options. 5. About 10 minutes slow walk from the station. Easy to find.

Daily breakfast given is quite similar and I personally don't eat a lot, so I just feel it was rather wasted. Nevertheless, it was delicious. When I return, I'll just choose without the breakfast option.

The breakfast baskets delivered to the room were cute. Nice experience, quality was OK. I prefer a buffet-style breakfast but this was a pleasant concept. Location is excellent for the station and also for the outlet shopping mall. The 2F lounge with coffee and juice was nice. Free parking and good location to reach other Karuizawa spots by car.

If this place had its own onsen it would be amazing - but no complaints, this was a nice place to stay.

This hotel was amazing! It was our second time staying in this hotel. We were able to check in at 1 plus. Room was really clean and new. Hotel staffs were friendly. Hotel provided bicycle rental too for 1000 yen for the whole day. It was easy to cycle around the beautiful vicinity. Hotel is a great location near Karuizawa station ( about 5-6mins walk) . It's also near the bus station ( where u can take to the various tourist sites) ask hotel staff for bus schedule. Karuizawa Prince outlet mall is also a 5mins walk. ( opp Karuizawa station). Maybe because of covid, breakfast was served to us in the room instead. it was a big spread!

The room was really spacious and accomodating. Real suitable for large family or group of friends as it has a large common area and even outdoor seating with bbq facility. the location is really close to station, about 300meters far which was really convenient. restaurants, bars, groceries and convenience store is strategically located around. everything was really great during our stay

we are Asian family came with group of 7 including kids, thus we have loads of luggages. the premise doesn't really have a suitable troller for our luggages. It doesnt really matter that much though

The room was really spacious and accomodating. Real suitable for large family or group of friends as it has a large common area and even outdoor seating with bbq facility. the location is really close to station, about 300meters far which was really convenient. restaurants, bars, groceries and convenience store is strategically located around. everything was really great during our stay

we are Asian family came with group of 7 including kids, thus we have loads of luggages. the premise doesn't really have a suitable troller for our luggages. It doesnt really matter that much though