The room was very spacious and clean, the beds were comfortable, and the shower felt fantastic after a day of walking and exploring. The staff deserve to be commended as well because they were so friendly and welcoming. I really wish I had a chance to thank all of them personally. The location is amazing as well because the hotel is located right above a shopping district and connected to Ginza street.

If I had one minor nitpick it would just be that there was no laundry facility here or anywhere nearby. I would say if you’ve already been traveling within Japan for some time before you make your way here then try to get some laundry done first. Again, this is splitting hairs because our overall stay here was fantastic!

Location is about 2 km. from JR station, but you can take the bus to Kyo-Karuizawa (around 100-160 yen each) or taxi (around 1200 yen) which you can find both in front of the station. (I think it's can be 3-4 persons maximum for one taxi - it's up to your luggage size). The hotel is just in the middle of walking street, where you can find lots restaurants and shops around there - in walking distance. - Staffs are very helpful and nice. (they help to call taxi on the check-out date to the station - which leave you nothing to worry about) - Room is clean and well prepared.

- I think the bed is not that comfy. (It's clean and well prepared anyway). - Type of the room is in the L-shape, so it leave not much space for living area. There is a sofa (which is comfy, but not very practicable for 4 persons to use. Also, there are no small table at the sofa.

The staff were the nicest bunch of people who were also very helpful with everything, from food recommendations to luggage forwarding. The staff were also very communicative when I emailed them before my arrival. The hotel is new. The hotel and room decor is gorgeous, and the room is very spacious. The hotel had thoughtful touches like leaving baby toiletries in the room when I told them I was bringing a baby with me. It is also in a superb location - its back entrance leads right into Ginza old street, with plenty of food choices and shops.

The staff were excellent. They were helpful and friendly, and they spoke English. The location was very convenient. While walking around the area we could just pop back to the hotel to drop off some shopping or pick up a jacket in the evening. It was great. The decor was designed well and the overall atmosphere was warm and welcoming. Also, it was very nice to have a cozy bar at the hotel to have a drink at in the evening.

Nothing.

Excellent staff. Hats off to Hyun for making the stay memorable. Rooms were great, spacious and so well thought out in terms of design and functionality. The hotel above the mall and next to the main Karuizawa street made getting food and shopping for souvenirs and gifts easy.

Breakfast was quite underwhelming

Cosy, spacious and clean. Love the vibes and the fact that we can use the outdoor space / seating area.

None, but maybe the carpark wasn’t too convenient and especially the fact that after 7pm, you have to enter via an alternative route. It wasn’t a problem at all after you got used to it, but good to check this so you don’t lose your way.

Fantastic spot right in the heart of Karuizawa. It's super easy to get to all the cool local attractions, shops, and restaurants from here. Whether you're up for exploring Old Ginza Street or hitting the nearby hiking and skiing spots, everything is just a short walk or drive away. The hotel itself is cozy and welcoming, adding to the overall awesome experience.

Loved the design. One of the most beautiful we've been to and we have travelled all over the world. Rooms were comfortable, spacious and heated floors were superb. Convenient location, access to bus.

Nothing.

Absolutely fantastic hotel! The staff were kind and courteous, the room was impeccably clean and beautifully fitted out. They upgraded us to a bigger room and it was amazing. The scent of wood in the room and the comfort of the beds for us and our children was fantastic. Really surprised at how great this place was- incredible value for money! Would definitely stay here again.

The room is actually bigger than listed I think! It's a very unique hotel, spread out widely and the vibes were just very cool. It is centrally located at the shopping street, so that's easy access. Free parking!

Certain parts of the hotel was unsheltered so you do get wet if it's raining. Might be a challenge to reach if you're not driving (I was, so no issue).